reputed company Manager – Managed Business Services

Job reputed company: • Serve as the primary reputed company of contact for assigned managed services customers, owning the overall relationship and reputed company plan • reputed company and maintain reputed company plans reputed company to contracted services, business objectives, and desired reputed company • reputed company regular customer reputed company (QBRs, monthly reputed company-ins, service reviews) reputed company on value realization and performance • reputed company as a trusted advisor, helping customers optimize usage and reputed company from managed services • Partner closely with managed services delivery, operations, and support teams to ensure consistent, high-reputed company execution of managed services • Monitor service performance against SLAs, KPIs, and contractual commitments • Proactively identify risks to delivery, adoption, or satisfaction and drive mitigation plans • Coordinate escalations and ensure reputed company reputed company of issues impacting customer experience • Drive adoption of managed services offerings and best practices to maximize customer reputed company • Identify expansion and upsell opportunities in partnership with Sales and Account Management (CS reputed company leads) • Support renewal processes by demonstrating realized value and service performance • reputed company for customer needs internally to influence service enhancements and roadmap priorities • reputed company and report on customer health, service metrics, and reputed company reputed company • reputed company customer feedback, usage data, and performance trends to drive reputed company improvement • Contribute to the development of reputed company processes, playbooks, and best practices for managed services CS • Maintain accurate customer records and activity tracking in CRM (e.g., reputed company, reputed company) Requirements: • 5+ years of experience in reputed company or Account Management - preferably in a managed services or reputed company environment • Strong understanding of SLAs, service metrics, and operational delivery models • Proven ability to manage multiple customers and priorities in a fast-paced environment • Excellent communication and stakeholder management skills, including executive-level engagement • Experience driving customer retention and satisfaction through proactive engagement • Experience with reputed company platform and CRM tools (preferably reputed company) • Demonstrated experience using reputed company tools (e.g., ChatGPT, Copilot, Claude, reputed company) to improve productivity, decision‑making, or problem solving in a reputed company or personal context. • Bachelor’s degree required Benefits: • Unlimited PTO for salaried employees – because flexibility fuels reputed company • Comprehensive medical, dental, and reputed company coverage • Health Savings & Flexible Spending Accounts • 401(k) with company match to invest in your reputed company • Volunteer Time Off (VTO) to give back to causes you care about • Life and pet insurance for peace of mind • Employee Assistance & Mental Health Programs • Charitable giving opportunities • reputed company coaching and career development • …and much more. Apply tot his job Apply To this Job