Customer Service & Payments Representative – Call Center Support with Accounting Functions

About arenaflex

At arenaflex, we believe that exceptional customer service is the backbone of every successful business. We are dedicated to building meaningful connections with our clients and their customers, delivering solutions that make a real difference. As a leader in staffing and business solutions, we pride ourselves on fostering a collaborative, growth-oriented environment where every team member has the opportunity to thrive. Join us and become part of a dynamic organization that values professionalism, accuracy, and outstanding service delivery.

We are currently seeking a talented and motivated Customer Service & Payments Representative to join our team in Berea, Ohio. This is a fantastic opportunity for individuals who enjoy a blend of customer interaction, financial processing, and administrative support. If you thrive in a fast-paced environment, excel at multitasking, and take pride in delivering top-notch service, we want to hear from you!

Position Overview

As a Customer Service & Payments Representative at arenaflex, you will serve as the frontline ambassador for our organization, handling incoming inquiries while managing financial transactions with precision and care. This role combines customer service excellence with basic accounting functions, making it ideal for those who enjoy variety in their workday. You will be responsible for processing payments, reconciling accounts, and providing informative support to customers via phone, email, and in-person interactions.

This position is based onsite in Berea, OH, and offers a competitive hourly rate of $24.00. The role is temporary, with a duration of up to one year, providing valuable experience and potential for future opportunities within our organization.

Work Schedule

• Days: Monday through Thursday, 9:30 AM – 6:00 PM
• Fridays: 8:30 AM – 5:00 PM
• Location: Onsite in Berea, Ohio

Key Responsibilities

As an integral member of our customer service team, you will be responsible for a wide range of duties that include but are not limited to:

Customer Support & Communication

• Respond to customer inquiries via telephone, written correspondence, email, and in-person interactions with professionalism and empathy.
• Provide accurate information about accounts, transactions, and services to resolve customer questions and concerns.
• Listen actively to customer needs and offer tailored solutions that exceed expectations.
• Maintain a positive, customer-focused attitude even during challenging situations.
• Document all customer interactions thoroughly in the appropriate systems.

Transaction Processing & Payment Handling

• Process various types of transactions including payments, deposits, and account adjustments.
• Act as a cashier when necessary, accepting and recording customer payments accurately.
• Review and reconcile payments to ensure all transactions are properly applied to customer accounts.
• Post invoices, cash receipts, and deposit receivables in a timely and accurate manner.
• Identify and resolve discrepancies in customer accounts promptly.

Data Management & Administrative Support

• Enter, research, and retrieve data related to customer and commercial accounts.
• Prepare invoices for customers with attention to detail and accuracy.
• Maintain organized records and files for easy retrieval when needed.
• Serve as backup support for various accounting and administrative functions as required.
• Assist with special projects and other duties as assigned by management.

Quality Assurance & Accuracy

• Perform mathematical computations with a high degree of accuracy.
• Proofread documents, invoices, and correspondence to identify and correct errors.
• Work efficiently under pressure while maintaining attention to detail.
• Handle frequent interruptions while staying focused on delivering accurate work.
• Recognize discrepancies and implement appropriate corrective measures.

Required Knowledge & Skills

To succeed in this role, candidates must possess the following knowledge, skills, and abilities:

Technical Competencies

• Accounting Knowledge: Strong understanding of general accounting functions, reporting systems, and financial reconciliation processes.
• Computer Proficiency: Skilled in operating personal computers and proficient with Microsoft Office Suite (Word, Excel, Outlook).
• Software Proficiency: Familiarity with various accounting software programs used for transaction processing and account management.
• Mathematical Skills: Ability to perform complex mathematical calculations accurately and efficiently.

Analytical & Problem-Solving Abilities

• Strong attention to detail with the ability to recognize errors and make necessary corrections.
• Capability to research and retrieve data quickly and accurately.
• Problem-solving skills to address customer concerns and find appropriate solutions.
• Ability to sort, check, count, and verify numbers with precision.

Work Ethic & Personal Attributes

• Ability to work under pressure and manage frequent interruptions without compromising quality.
• Strong organizational skills and the ability to multitask effectively.
• Excellent written and verbal communication skills.
• Self-motivated with the ability to work independently and as part of a team.
• Professional demeanor and a customer service-oriented mindset.

Minimum Qualifications

• High School Diploma or GED required.
• Minimum of one year of experience directly related to customer service in a call center environment.
• Previous accounting or bookkeeping work is desirable but not required.
• Must be reliable, punctual, and committed to maintaining confidentiality.
• Must be able to pass a background check and drug screening as required.

What We Offer

At arenaflex, we value our employees and are committed to providing a supportive and rewarding work environment. As a member of our team, you will enjoy:

• Competitive Compensation: Earn $24.00 per hour with opportunities for overtime.
• Professional Development: Gain valuable experience in customer service and accounting functions.
• Career Growth: This role provides exposure to various aspects of business operations, setting the foundation for future career advancement.
• Supportive Culture: Work alongside a collaborative team that values your contributions.
• Work-Life Balance: Enjoy a predictable schedule with standard business hours.
• Training Opportunities: Access to on-the-job training and professional development resources.

Work Environment

Our Berea, Ohio location offers a professional, team-oriented atmosphere where collaboration and excellence are celebrated. You will have access to the tools and resources needed to succeed in your role. We foster an environment where questions are encouraged, and continuous improvement is embraced. Whether you are handling customer inquiries or processing transactions, you will be supported by experienced team members and management who are invested in your success.

The role requires physical ability to sit for extended periods, operate standard office equipment, and communicate effectively with customers and team members. You will be working in a fast-paced environment that demands adaptability, strong time management skills, and the ability to prioritize tasks effectively.

Join Our Team

If you are ready to take the next step in your career and join a team that values excellence, accuracy, and outstanding customer service, we encourage you to apply today! This is an excellent opportunity to develop your skills in a supportive environment while making a meaningful impact on our customers' experiences.

At arenaflex, we are committed to equal opportunity employment and welcome applications from all qualified individuals. We believe that diverse perspectives and experiences strengthen our team and enable us to better serve our customers and community.

How to Apply

To be considered for this exciting opportunity, please submit your application online. We review applications on a rolling basis and encourage you to apply as soon as possible. If you have any questions about the position or need accommodations during the application process, please reach out to our recruiting team.

We look forward to receiving your application and potentially welcoming you to the arenaflex family!

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