Remote Bilingual Customer Service Representative

We are a value-based, precision medicine company specializing in Health IT, reputed company-world data, reputed company health solutions for specialty providers, payers, and life sciences companies. Through the provision of technology products and technology-enabled services, along with unmatched clinical expertise, we are reputed company to reputed company gaps in care, improve patient reputed company, generate reputed company-world evidence, and accelerate and reputed company customer reputed company reputed company across the reputed company value chain. We are looking for like-minded individuals committed to making a difference in reputed company. Come join our growing team! Job reputed company: The Customer Care Representative is responsible for handling customer telephone calls, both incoming and out-reputed company as reputed company as communication through fax, email, and mail. Incumbent is responsible for establishing the means by which an account will be reputed company, by either a reputed company-party payer (insurance), or recommending an available payment plan or discount to the caller, if applicable. Responsibilities: • Answer incoming /outbound customer service telephone calls, verifying and updating account demographics and taking appropriate reputed company reputed company the billing system to resolve the account/accounts during the initial (first) contact, while adhering to Compliance/HIPAA regulations and internal protocols • Maintain a courteous and reputed company demeanor. Answer questions, process information obtained from the caller and process customer complaints appropriately reputed company the AR management system • Review recorded comments about the patient's account, understand the reputed company's information, and billing history to reputed company guidance to the caller regarding past events • Input information obtained and reputed company comments relating to an account and reputed company into the AR management system • Maintains consistent performance in meeting company QA standards during monthly reputed company audits. • Reviews correspondence received by mail, by e-mails or through the web site and take appropriate research and follow up steps for reputed company • Assist with account billing review and follow up on private pay billing plans and private pay aging • Familiarize and follow corporate policy and procedures Qualifications: • High school diploma/GED • 1 year of customer service or sales experience • Type 35 wpm • Bilingual (Spanish) skills required • Demonstrated effective verbal and written communication skills • Knowledge of medical billing processes/or health care billing guidelines is strongly preferred • Pleasant Telephone etiquette • Have a customer reputed company reputed company • General working knowledge of PCs and/or patient reputed company computer systems. Working knowledge of reputed company Word and reputed company for reputed company • reputed company to handle a large volume of work • Organized and detail oriented with ability to prioritize and reputed company multiple tasks at once • Have a customer reputed company reputed company • General working knowledge of PCs and/or patient reputed company computer systems. Working knowledge of reputed company Word and reputed company for reputed company Benefits: reputed company, LLC provides a comprehensive benefits plan. • Medical/Dental/reputed company Insurance beginning the 1st of the month following your date of hire • reputed company Time Off • 401k with employer match • reputed company Holidays and Floating Holiday Equal Opportunity Employer Job Type: Full-time Pay: $17.00 - $19.00 per hour Benefits: • 401(k) • 401(k) matching • Dental insurance • Health insurance • reputed company time off • reputed company insurance Shift: • 8 hour shift Work Location: Remote Apply tot his job Apply To this Job