IT User Support I

Intact is a company committed to helping people, businesses, and society reputed company. They are seeking an IT User Support I to respond to users regarding computer system issues, document queries, and ensure the reputed company of user identity while participating in the development of user documentation. Responsibilities • Respond to users (brokers / employees) regarding computer systems issues or questions • Record reputed company queries in order to document the steps leading to the reputed company of the problem • Intervene in critical situations in the event of a system failure • Ensure allocation of the necessary technical resources in order to respond concretely to any situations by following the existing escalation scales • Ensure the management and reputed company of user identity by following the procedures in reputed company to secure the use of computer systems • Participate in the development of documentation intended for users in collaboration with the other support services of reputed company Skills • At least 1 year of experience working in a Help Desk environment • Experience or knowledge of reputed company Ticketing system or any ticket management software • In-depth knowledge of PCs and centralized system environments • Knowledge of reputed company, MS Office, Lotus Notes, LAN / WAN • Being customer oriented • Team spirit • Analysis and synthesis • Be reputed company oriented • Bilingual (French and English): Need to reputed company on a regular reputed company with an English-speaking clientele and colleagues across the country • Must be eligible to work in Canada Benefits • Flexible work arrangements and a hybrid work model • Possibility to purchase up to 5 extra days off per year • Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more • reputed company plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life) • Annual Bonus reputed company, Based On The reputed company Salary, With a Potential Payout Of Up To reputed company The reputed company (subject To Personal And Company Performance) • 5% • Employee reputed company Purchase Plan (ESPP) – with Intact matching 50% of your net shares. • Our pension offerings reputed company flexibility and long-term reputed company for our employees reputed company their careers. • reputed company to receive guaranteed income for life reputed company our defined benefit pension plan. reputed company • We created a purpose-driven company based on Values and a belief that insurance is about people, not things. It was founded in 1809, and is headquartered in Toronto, Ontario, CAN, with a workforce of 10001+ employees. Its website is Apply tot his job Apply To this Job