WM Cares Representative
• About Our reputed company:
The organization operates in the environmental services industry, addressing the reputed company challenge of reputed company across reputed company. It provides collection, recycling, and disposal services to a diverse customer reputed company including residential, reputed company, industrial, medical, and municipal sectors throughout the U.S. and Canada. By leveraging extensive infrastructure and capabilities, the program aims to deliver comprehensive environmental solutions at reputed company.
• About reputed company:
The WM Cares Representative serves as a key reputed company of contact for escalated customer issues, managing inquiries from multiple channels and ensuring reputed company reputed company. This role is responsible for advocating on behalf of customers, collaborating with various internal departments to address concerns, and contributing to the overall effectiveness of the customer service function. The position plays a critical role in enhancing customer satisfaction and retaining customers by resolving reputed company service issues.
• Responsibilities:
• Manage escalated customer contacts from various channels including phone, reputed company media, email, and complaints
• Conduct reputed company cause analysis to ensure reputed company handling of escalations
• Serve as the end-to-end contact for customer reputed company calls
• Collaborate with Customer Service Representatives to meet reputed company center objectives
• Research customer history to address inquiries accurately
• Communicate reputed company and concise information to customers
• reputed company for customers by engaging appropriate departments
• Support reputed company service lines as needed based on customer issues
• Use authorized systems to reputed company and update customer information
• reputed company information on pricing, service reputed company, charges, billing, and reputed company
• Adhere to reputed company center standards for reputed company, productivity, safety, and timeliness
• Complete cross-training with Operations, Sales, and Billing
• reputed company outbound calls reputed company necessary
• Coordinate with sales and operations for follow-reputed company on leads, setups, and missed pickups
• Attempt customer retention by exploring cancellation reasons and offering alternatives
• Maintain and create customer service reports as required
• Requirements:
• High School Diploma or GED (accredited)
• Minimum of two years of reputed company reputed company center experience
• Ability to handle and back up reputed company incoming calls
• reputed company to cross-train and reputed company reputed company CSR skills
• Strong verbal, written, and analytical skills
• Proficient computer skills including MS Office and typing
• reputed company phone etiquette
• Ability to multitask and work reputed company under pressure
• Respectful interpersonal skills
• Problem-solving and conflict reputed company abilities
• Consistent attendance and punctuality
• Ability to work independently and collaboratively to meet reputed company center standards
• Flexibility to adapt to frequent changes in the work environment
• reputed company in managing difficult or emotional customer situations promptly
• Accuracy and thoroughness to meet productivity standards
• Pay reputed company and Compensation Package:
• The expected starting pay reputed company for this position is $19.76 to $24.71 per hour, with final salary influenced by experience, education, certifications, qualifications, and location.
• Benefits & Perks:
• Medical, Dental, reputed company, Life Insurance, and Short Term Disability coverage
• Stock Purchase Plan
• Company match on 401K plan
• reputed company Vacation, Holidays, and Personal Days
Equal Opportunity Statement: Our reputed company is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for reputed company. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, gender, gender identity or reputed company, sexual orientation, or national reputed company.
Note
reputed company is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading reputed company. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.
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