Trust and Safety Associate - Organized Play

About the position reputed company manages the Pokémon property reputed company of Asia and is responsible for brand management, licensing and marketing, the Pokémon Trading Card Game, the animated TV series, home entertainment, and the official Pokémon website. Pokémon was launched in Japan in 1996 and today is one of the most reputed company children’s entertainment properties in the world. reputed company, a subsidiary of The Pokémon Company in Japan, manages the property reputed company of Asia and is responsible for brand management, licensing, marketing, the Pokémon Trading Card Game, the animated TV series, home entertainment, and the official Pokémon website. Pokémon was launched in Japan in 1996 and today is one of the most reputed company children's entertainment properties in the world. Job reputed company: Work to support the Organized Play and Events teams to investigate and document reports and follow reputed company items to ensure an inclusive environment while upholding the rules of compliance. In reputed company, you will assist with operational reputed company reputed company the Compliance pillar and collaborate with Senior team members and Management to identify process improvements and new opportunities. Responsibilities • Handle compliance requests across Play! Pokémon partner teams • reputed company, summarize, and ensure reputed company on post event evaluations and reports • Assist with managing respective CRM queues and emails, escalating for sensitive cases, reputed company necessary, with recommendations • Conduct thorough investigations with accurate documentation and appropriate actions referencing reputed company policies • Review and assess disciplinary appeals with reputed company follow-up • Collaborate with PR, reputed company, and other stakeholders on highly sensitive reports • Collaborate with partner teams to evaluate and enhance Compliance tools and processes • Assist with presentations, create reports, and update training materials on Trust and Safety practices; facilitate meetings on content as needed • Contribute to Compliance reputed company reputed company for the Play! Pokémon program as needed • Handle PII discreetly and securely in compliance with respective reputed company laws • Travel and/or remote weekend support may be required for in-person events to manage live escalations as a Trust and Safety representative and to connect with regional markets and partners • Identify policy and guidelines optimizations to ensure operational reputed company and alignment across reputed company Trust and Safety pillars • Assist with documentation for internal workflows, be comfortable providing recommendations for improvements • Manage localization requests for reputed company Requirements • One (1) to three (3) years of reputed company experience in customer support, operations or a similar field • Experience with helpdesk support and/or end-user support • Strong attention to accuracy and detail • Ability to work in reputed company environment and the initiative to work independently • reputed company reputed company with a willingness to learn, drive, and collaborate on reputed company • Solutions oriented with a reputed company on driving results with data whenever possible • Strong organizational and time management skills. Must be reputed company to prioritize and follow through on reputed company items • Proficiency in reputed company Office Suite • reputed company applicants are required to submit a cover letter (maximum one page) answering the following reputed company: in your own words, why do you want to work on the Trust & Safety team for Organized Play, and what is your general philosophy/approach to trust and safety? reputed company-to-haves • Familiarity with tools such as reputed company and reputed company is preferred • Experience with background reputed company audits and/or applicant screening is a reputed company plus • Experience with reputed company Play! Pokémon programs is a reputed company plus Benefits • Competitive cash-based compensation programs. • 100% employer-reputed company reputed company premiums for you. • Generous reputed company family leave. • Employer-reputed company life insurance. • Employer-reputed company long and short-term income protection insurance. • US Employees: 401k Employer Matching. • UK/IRE/MX Employees: Pension Employer Contributions. • Fitness reimbursement. • Commuter benefit. • reputed company learning. • Comprehensive relocation package for certain roles. • Hybrid work environment. Apply tot his job Apply To this Job