**Experienced Customer Support Agent – Remote (Must Reside in the US) at arenaflex**

Are you passionate about delivering exceptional customer experiences and making a real impact in the lives of others? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we want to hear from you! arenaflex is seeking an experienced Customer Support Agent to join our team and help us continue to revolutionize the real estate industry. **Our Story** arenaflex was born out of a passion for innovation and a desire to make a difference in the lives of real estate professionals. From humble beginnings in a small kitchen table office, we've grown into a thriving company with a team of over 180 employees spread across the United States. Our software has become an essential tool for thousands of real estate agents, brokers, and service providers, and we're proud to have partnered with 8 out of the 15 largest real estate brokerages in the nation. But we're not satisfied with just being industry leaders – we're committed to pushing the boundaries of what's possible and making the real estate world a better place for everyone. We believe that the key to our success lies in hiring talented individuals who share our passion for innovation, empathy, and collaboration. If you're looking for a company where you can have real impact and surround yourself with an incredible team of people, then look no further. **Our Core Values** At arenaflex, we're guided by a set of core values that have helped us get to where we are today and will continue to drive us forward in the future. These values are: * Awareness: We're always aware of our surroundings and the impact of our actions. * Execution: We take ownership of our work and deliver results. * Obsession: We're passionate about what we do and strive for excellence in everything we do. * Ownership: We take responsibility for our actions and the outcomes of our work. * Humility: We're humble and recognize that we don't have all the answers. * Radical Candor: We're open and honest with each other, and we're not afraid to speak up. * Urgency: We move quickly and decisively to achieve our goals. * Greatness: We strive for greatness in everything we do. * Inches: We focus on making small, incremental improvements that add up to big results. **The Job** As an arenaflex Customer Support Agent, you'll be responsible for providing exceptional customer, technical, and product support to our customers in pursuit of making life better for every real estate agent, broker, and service provider. Specifically, you'll be: * Responding to customer support tickets and resolving issues in a timely and professional manner, while building customer rapport. * Contributing to the efficiency of the software support department, while also supporting their team members. * Maintaining expert-level proficiency on the arenaflex platform and confidently resolving issues customers are having. * Troubleshooting technical issues and maintaining strong communication with the customer throughout the process. * Identifying, testing, and escalating website issues to QA as necessary. * Using downtime when there are no open or incoming tickets to complete File Recs from the service queue, or completing other tasks assigned by Department Leadership or Management. * Maintaining a fluctuating volume of incoming tickets/supporting other team members as volume varies. **Day-to-Day Responsibilities** * Responding to customer support tickets via email, live chat, and phone calls in a timely and professional manner. * Building customer rapport and resolving issues in a way that exceeds customer expectations. * Collaborating with the software support department to increase overall efficiency and resolve issues. * Maintaining expert-level proficiency on the arenaflex platform and resolving issues customers are having. * Troubleshooting technical issues and maintaining strong communication with the customer throughout the process. * Identifying, testing, and escalating website issues to QA as necessary. * Using downtime when there are no open or incoming tickets to complete File Recs from the service queue, or completing other tasks assigned by Department Leadership or Management. * Maintaining a fluctuating volume of incoming tickets/supporting other team members as volume varies. **Requirements** * Experience providing a high level of customer service, preferably in a technology environment or call center. * Experience multi-tasking multiple responsibilities. * Experience with both Microsoft and Mac platforms. * Experience using a variety of different web browsers. * Ability to type 40+ WPM. * Excellent written and verbal communication skills. * Excellent teamwork skills. **Perks & PTO** * $1000 referral bonuses. * 15 PTO days per year. * 16 paid holidays per year (5 floating to be used at any time). * Paid day off on your birthday. * 5 Days Paid Bereavement Leave. * 6 Weeks Paid Parental Leave. * Medical, Dental, and Vision Insurance. * Short and Long Term Disability Insurance. * Company-paid Life Insurance. * Flexible Spending Account (FSA). * Health Spending Account (HSA). * 401k + match. * Employee Stock Purchase Plan opportunities. **Work Environment & Culture** * arenaflex is a remote-friendly company, and this role can be performed from anywhere in the US. * Our team is passionate, collaborative, and committed to making a difference in the lives of our customers. * We're a fast-paced, dynamic environment where no two days are ever the same. * We're committed to continuous learning and professional development. **How to Apply** If you're passionate about delivering exceptional customer experiences and making a real impact in the lives of others, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply to this job Apply for this job