**Experienced Customer Care Representative – Automotive & Call Center Expertise**

Join arenaflex, a leading distributor of quality professional automotive equipment, tools, and toolboxes, as a critical link to strong communications and sales support between our non-franchisee customers and our organization. As an Experienced Customer Care Representative, you will play a vital role in providing correct product information, warranty, and pricing to our customers, while also conducting inbound/outbound calling, sales activities, and meeting the objectives of our organization's strategic plans. **About arenaflex** arenaflex, a wholly owned subsidiary of arenaflex Corporation, is a distributor of quality professional automotive equipment, tools, and toolboxes. With a rich history dating back to 1946, arenaflex has established itself as a trusted partner for professional mechanics, enthusiasts, and those who value quality tools. Our network of independent franchised mobile distributors operates in all 50 states, Puerto Rico, and Canada, providing products to central purchasing operations and other institutional customers through industrial sales representatives and via the internet. **Job Summary** As an Experienced Customer Care Representative, you will be responsible for providing exceptional customer service, resolving customer inquiries, and meeting sales objectives. You will work closely with our subject matter experts to resolve open questions, assist customers with warranty, returns, repairs, and new defective products, and identify distributors in specific areas. Your expertise in automotive experience and/or tool experience, combined with your call center experience and suggestive sales experience, will enable you to provide top-notch service to our customers. **Key Responsibilities** • Answer calls and assist with questions from web customers, students, instructors, District and Regional Managers, national accounts, government, and franchise distributors. • Assist customers with automotive tool selection, toolbox selection, troubleshooting, pricing, availability, and technical specifications. • Provide technical support concerning information and specifications for products provided in our arenaflex catalog and catalogs of our other suppliers. • Perform inbound/outbound suggestive selling of arenaflex product line through programs such as deep discounts, close-out items, and volume buy in conjunction to meeting individual and department sales goal initiatives. • Input orders/purchase orders/quotations utilizing internal ordering software systems. • Work cross-functionally with subject matter experts to resolve open questions. • Assist customers with warranty, returns, repairs, identification of parts, and new defective products. • Identify distributors in specific areas. If none assigned, the CCS rep will assist completely. **Qualifications** • High school diploma or GED equivalent • Must be able to work Monday - Friday 9am-5:30pm EST. • Automotive experience and/or tool experience required. On the job experience in working with general automotive mechanics strongly preferred • ASE certification or related trade school degree a plus • 1+ years of call center experience or equivalent experience in dealing with customers • Suggestive sales experience **Required Competencies** • Basic use of PC and keyboard • Effective verbal and written communication skills • Ability to interpret customer issues coupled with the ability to troubleshoot and translate issues into resolution while maintaining a positive attitude • Ability to empathize with customer concerns while maintaining a professional demeanor • Ability to learn quickly on the job • Ability to multi-task in a fast-paced office environment • Ability to answer calls as a primary function of the position • Ability to perform suggestive sales **Benefits** • Competitive base compensation of $41,600 per annum, with the potential for Annual Gainshare Bonus • Hybrid work environment, with the option to work remotely or in our office • Comprehensive benefits package, including medical, dental, vision, life insurance, and 401(k) with company match • Paid time off, including 120 hours of paid vacation, 12 paid holidays, and paid sick leave • Opportunities for career growth and professional development • Collaborative and inclusive work environment • Recognition and rewards for outstanding performance **Why Join arenaflex?** At arenaflex, we empower our employees to steer their careers in the direction of success with a dynamic, innovative, and inclusive environment. Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future. **How to Apply** If you are a motivated and customer-focused individual with a passion for automotive tools and technology, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website at [arenaflex website]. We look forward to hearing from you! **Equal Employment Opportunity** arenaflex is an equal employment employer and evaluates qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, sexual orientation, gender identity or expression, and other characteristics protected by law. **Contact Us** If you have any questions or would like to learn more about this opportunity, please do not hesitate to contact us at [arenaflex contact email]. We look forward to hearing from you! Apply for this job