**Experienced Customer Service Parcel Specialist – In-Center Parcel Management Operations**

At arenaflex, we're dedicated to delivering exceptional customer experiences and providing innovative solutions to meet the evolving needs of our clients. As a Customer Service Parcel Specialist, you'll play a vital role in our in-center parcel management operations, ensuring seamless coordination of inbound and outbound package activities. If you're a customer-focused individual with a passion for logistics and a knack for problem-solving, we encourage you to apply for this exciting opportunity. **About arenaflex** arenaflex is a leading provider of business solutions and services, with a strong commitment to quality, innovation, and customer satisfaction. Our team of experts is dedicated to delivering market-leading customer experiences, business excellence, and financial return through a quality-oriented culture and day-to-day application of quality science. We're proud to be an equal opportunity employer, striving to create a diverse and inclusive work environment that values and respects the contributions of all employees. **Job Summary** As a Customer Service Parcel Specialist, you'll be responsible for coordinating the inbound and outbound package activities of our in-center parcel management operation. This role requires strong organizational and planning skills, excellent customer service skills, and the ability to work effectively in a fast-paced environment. You'll be the primary point of contact for customers, vendors, and partners, ensuring timely and accurate processing of packages, and providing exceptional customer service. **Key Responsibilities** * Coordinate the inbound and outbound package activities of our in-center parcel management operation * Maintain accurate records of all incoming and outgoing parcels, prepare parcels for pickup by delivery drivers, and sort incoming parcels * Utilize proprietary software and equipment to execute necessary job functions, including mobile equipment assigned on a daily basis * Provide exceptional customer service, including anticipating customer needs, suggesting alternatives, and problem-solving * Assemble parcels and prepare goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels * Utilize pallet jacks and other large package handling equipment to move and lift packages of any weight * Follow all Equipment Safety and Package Security guidelines * Provide customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates * Ensure quality customer service is given to customers by providing packaging services, as well as offering information about company products and services * Offer assistance to customers by suggesting appropriate shipping methods, maintaining inventory of shipping supplies, and setting priorities of customer requests * Use sound judgment to resolve customer service issues or refunds * Employ investigative research for mis-labeled packages * Troubleshoot routine equipment problems * May provide leadership on assigned shifts and direct work of other team members * Perform multiple tasks at the same time * Follow instructions of supervisors and assist other team members in performing center functions * Collate, sort, and organize communications and other forms of information provided by customers and the venue * Assist in the training of center team members * Operate the point of sale terminal (POS) ensuring package handling fees are collected * Perform daily close-out procedures on POS * May assist team members in goal setting and skill development * Performs administrative duties, including bidding, ordering supplies, and inventory control * May operate photocopy, binding, and other business center equipment * Take customer orders, give pricing information, perform consultative selling to customers, and explain the benefits of digital printing technology to customers * May pick-up and deliver customer orders * Follows copying protocol (copyright law, confidentiality, and careful handling of original documents) * Prepares bank deposit slips * Perform all other duties as needed or requested **Essential Qualifications and Requirements** * High School Diploma or equivalent education required * Minimum six months of related experience required (Warehouse and/or Hospitality Experience Preferred) * Proven strong organization and planning skills * Action-oriented with skills and aptitude to excel in a customer-focused and results-driven environment * High integrity individuals who present a professional image through effective written and verbal communication skills * Excellent team building and collaborative skills; ability to develop strong customer relationships * Strong problem-solving skills * Ability to accurately translate and record information into electronic tracking systems with 100% accuracy * Proficiency with computer systems and ability to learn new software applications quickly * Ability to pass an OSHA certification for any equipment in the center calling for such certification * Ability to move 75 pounds unassisted * Ability to maneuver packages of any weight above 75 pounds with appropriate equipment and/or assistance from another person * Physical stamina to walk up to 10 miles per shift **Preferred Qualifications** * Previous experience in a customer service or logistics role * Knowledge of parcel management operations and procedures * Familiarity with proprietary software and equipment * Strong analytical and problem-solving skills * Ability to work effectively in a fast-paced environment with minimal supervision * Excellent communication and interpersonal skills **Work Environment and Company Culture** arenaflex is committed to providing a safe and inclusive work environment that values and respects the contributions of all employees. Our team is dedicated to delivering exceptional customer experiences and providing innovative solutions to meet the evolving needs of our clients. We offer a competitive compensation package, including a comprehensive benefits program, opportunities for career growth and development, and a dynamic work environment that encourages collaboration and innovation. **Compensation, Perks, and Benefits** arenaflex offers a competitive compensation package, including: * Competitive hourly rate * Comprehensive benefits program, including medical, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays * Opportunities for career growth and development * Dynamic work environment that encourages collaboration and innovation **How to Apply** If you're a motivated and customer-focused individual with a passion for logistics and problem-solving, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Opportunity Employer** arenaflex is an equal opportunity employer, committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job