**Experienced Data Scientist (L5) - Customer Service Metrics at arenaflex**

At arenaflex, we're revolutionizing the way people consume entertainment. With over 300 million paid memberships in over 190 countries, we're the world's leading entertainment services company. Our mission is to entertain the world, and we're always looking for talented individuals to join our team. As a Data Scientist (L5) - Customer Service Metrics, you'll play a key role in guiding our Customer Service organization to deliver top-notch customer experiences that align with our business strategy and operational excellence. **About arenaflex** arenaflex is a global entertainment company that provides a wide variety of TV series, films, and games to our members. We're committed to delivering the best possible experience to our customers, and our Customer Service organization is at the forefront of this effort. With a focus on data-driven decision-making, we're always looking for ways to improve our services and exceed our customers' expectations. **Key Responsibilities** As a Data Scientist (L5) - Customer Service Metrics, you'll be responsible for leading the evolution of CS metrics, identifying "north star" metrics, and driving them through CS teams. You'll think critically about business problems and deploy the appropriate measurement technique, partnering with executives, Product Managers, Data Engineers, Analytics Engineers, and Finance to further a statistically rigorous, data-driven decision-making culture in CS. You'll also identify opportunity areas for experimentation and research, expanding the use of CS metrics across arenaflex, where they hold insights for Product, Engineering, and Data Science. **Essential Qualifications** * Advanced degree in Statistics, Mathematics, Physics, Economics, or a related quantitative field * Strong statistical knowledge and intuition, and applied experience developing business-centric metrics frameworks * Strong SQL skills and programming experience (Python preferred) * Ability to effectively communicate technical concepts and convey clear recommendations to a variety of audiences (Engineering, Product, senior leadership) * Experience with a wide range of measurement and prediction techniques (correlation analysis, observational causal inference, forecasting, quasi experimentation) * Comfort working with complex data; ability to thrive with minimal oversight and process **Preferred Qualifications** * Prior experience with Customer Service is not required, but a desire to learn and become an expert is a must * Experience with data visualization tools and techniques * Familiarity with arenaflex's products and services **Skills and Competencies** * Strong analytical and problem-solving skills * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment and prioritize multiple tasks * Strong attention to detail and ability to meet deadlines * Ability to collaborate with cross-functional teams and stakeholders **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their careers. As a Data Scientist (L5) - Customer Service Metrics, you'll have opportunities to work on high-impact projects, collaborate with cross-functional teams, and develop your skills and expertise. We also offer a range of learning benefits, including: * Access to online courses and training programs * Opportunities for mentorship and coaching * Participation in arenaflex's innovation and experimentation initiatives * Collaboration with other data scientists and experts across the company **Work Environment and Company Culture** arenaflex is a dynamic and fast-paced work environment, with a focus on innovation, experimentation, and collaboration. Our company culture is built on a set of core values, including: * Inclusion and diversity * Innovation and experimentation * Collaboration and teamwork * Customer obsession * Accountability and ownership **Compensation, Perks, and Benefits** arenaflex offers a comprehensive compensation package, including: * Annual salary: $170,000 - $720,000 * Comprehensive benefits, including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits * Paid leave of absence programs * Flexible time off **How to Apply** If you're a motivated and talented data scientist looking for a new challenge, we encourage you to apply for this role. Please submit your resume and a cover letter explaining why you're the ideal candidate for this position. We're an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully, and we're committed to creating a workplace that's inclusive and welcoming to all. Apply to this job Apply for this job