**Customer Operations Advisor – Foodservice Account Support & Equipment Installation Coordination**

Join arenaflex as a Customer Operations Advisor

Are you ready to become an essential part of one of the world's most recognized beverage companies? At arenaflex, we are transforming the way consumers experience refreshment, evolving as a consumer-centric total beverage company that brings joy to millions every day. We are currently seeking a dedicated and passionate Customer Operations Advisor to serve as the vital link between our organization and our valued Foodservice customers.

This is an extraordinary opportunity to represent arenaflex as a brand ambassador while coordinating critical equipment installations, managing customer relationships, and ensuring seamless operational execution across our extensive network. If you have a strong background in beverage installations, exceptional customer service skills, and thrive in a dynamic, fast-paced environment, we want to hear from you!

What You'll Do For Us

As a Customer Operations Advisor at arenaflex, you will play a pivotal role in maintaining and strengthening our relationships with Foodservice customers. Your responsibilities will encompass a wide range of activities designed to ensure operational excellence and customer satisfaction:

• Primary Contact & Brand Ambassador: Serve as the first point of contact for Foodservice customers, embodying the arenaflex brand values while diagnosing service issues, understanding business needs, and implementing customer programs with professionalism and enthusiasm.
• Stakeholder Communication: Provide timely and accurate updates to all stakeholders, troubleshoot operational issues efficiently, and steward crucial information to key decision-makers and Sales Executives within the organization.
• Project Coordination: Coordinate logistical details for store closings, relocations, and remodels, ensuring seamless execution and minimal disruption to customer operations.
• System Monitoring: Monitor and meticulously track all activity in Thirsty, QuickBase, and/or other proprietary tracking systems to maintain comprehensive records and ensure nothing falls through the cracks.
• Installation Scheduling: Schedule installations, exchanges, buy-backs, or removals using arenaflex's information systems, ensuring fulfillment that consistently meets or exceeds customer expectations.
• Issue Resolution: Research and resolve varying issues using information systems, providing expedient service, installation, or orders to maintain customer satisfaction and operational continuity.
• Customer Confirmation: Confirm service details with customers, including thorough follow-ups and order confirmations, to ensure complete customer satisfaction and build long-term trust.
• Asset Management: Manage the sourcing and delivery of assets and/or parts, utilizing arenaflex information systems to ensure timely availability of equipment and components.
• Inquiry Management: Handle inquiries and feedback diligently, maintaining comprehensive records in database tools to identify trends and improve overall service performance.
• Partnership Development: Establish strong partnerships with customers, clients, or third-party service providers to achieve shared goals and continuously improve service delivery.
• Order Processing: Process and expedite orders while effectively communicating demand for products or services across the organization.

Qualifications & Requirements

Education & Experience

• High school diploma, GED, or an undergraduate degree in Business Administration, Logistics, Supply Chain, or a related field.
• A minimum of 2+ years of customer-facing experience in a call center, sales, or sales support role is required.

Essential Skills & Competencies

• Superior Communication Skills: Excellent verbal and written communication abilities to effectively interact with customers, internal stakeholders, and third-party service providers.
• Exceptional Relationship-Building: Strong interpersonal skills with the ability to develop lasting partnerships and maintain positive customer relationships.
• Technical Proficiency: Proficiency with technical software applications and the ability to quickly learn and adapt to new systems and technologies.
• Account Management Expertise: In-depth knowledge of Account Management including stewardship techniques and continuity of supply to ensure lasting partnerships.
• Problem-Solving Acumen: Excellent analytical and problem-solving skills with the ability to address complex issues efficiently and effectively.
• Leadership Capabilities: Strong leadership qualities with the ability to take initiative, work independently, and guide others when necessary.
• Industry Knowledge: Familiarity with distributor and distribution policies and an understanding of supplier fulfillment capabilities to meet customer and internal requirements.

Preferred Qualifications

• Experience in the beverage or food service industry
• Knowledge of equipment installation processes, including refrigeration and HVAC systems
• Previous experience with CRM systems and database management
• Understanding of supply chain and logistics operations

Skills That Will Help You Succeed

At arenaflex, we value professionals who bring a diverse set of skills to the table. The following competencies will help you thrive in this role:

• Computer Literacy: Strong proficiency with Microsoft Office suite and ability to navigate proprietary software systems.
• Customer Service Excellence: A customer-first mindset with the ability to anticipate needs and deliver exceptional service.
• Detail-Oriented: Meticulous attention to detail to ensure accuracy in scheduling, tracking, and documentation.
• Equipment Installations: Understanding of equipment installation processes and best practices.
• Technical Support: Ability to troubleshoot technical issues and provide effective solutions.
• Refrigeration Systems: Basic knowledge of refrigeration systems commonly used in beverage dispensing equipment.
• Oral Communications: Clear and compelling verbal communication skills for customer interactions.
• Troubleshooting: Strong diagnostic skills to identify issues and implement effective resolutions.

What We Can Do For You

Iconic & Innovative Brands

When you join arenaflex, you become part of a company with an extraordinary portfolio of over 250 products featuring some of the most popular brands in the world. While we can't name them all here, our portfolio includes beloved brands that have been refreshing consumers for generations. As a Customer Operations Advisor, you'll play a direct role in ensuring these products reach customers in perfect condition and are presented optimally.

Expansive & Diverse Customer Base

At arenaflex, we work with a remarkably diversified group of customers ranging from retail and grocery outlets to theme parks, movie theatres, restaurants, and many more establishments each day. This diversity offers endless opportunities to learn and grow while working with various business models and customer needs.

Our Purpose and Growth Culture

We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose: to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what's possible, and believe in continuous learning to improve our business and ourselves.

We focus on four key behaviors that define our culture:

• Curious: We ask questions, seek new perspectives, and embrace innovation.
• Empowered: We take ownership and make decisions that drive results.
• Inclusive: We welcome diverse viewpoints and create belonging for all.
• Agile: We adapt quickly to change and embrace new opportunities.

We believe that our culture is one of the reasons our company continues to thrive, and we're excited to welcome individuals who share these values and want to contribute to our ongoing success.

Compensation & Benefits

We recognize that our people are our greatest asset, which is why we offer a comprehensive and competitive benefits package. The pay range for this position is $64,700 - $77,600 base pay, which may vary depending on geography, job-related knowledge, skills, and experience.

Full-time employees in this role are eligible for a full range of medical, financial, and other benefits, dependent on the position. Our benefits package is designed to support both your professional growth and personal well-being.

Career Development & Growth Opportunities

At arenaflex, we empower each and every one of our employees across the globe to prioritize their career development by building capabilities, developing new skills, and leaning into new experiences. We provide support and clarity on defining your own career path so you can thrive.

As a Customer Operations Advisor, you'll gain invaluable experience in customer relations, project coordination, and operational excellence. This role serves as an excellent foundation for advancement within the organization, whether you aspire to move into leadership positions, specialize in account management, or explore other areas of our business.

Work Environment & Culture

This position offers flexibility with remote work arrangements, allowing you to maintain a healthy work-life balance while staying connected to our team and customers. You'll have the opportunity to collaborate with passionate colleagues who are committed to delivering excellence in everything we do.

Our inclusive environment celebrates diversity and believes that different perspectives make us a stronger and more innovative company. We encourage creative problem-solving and value employees who bring fresh ideas to the table.

Join Our Team

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, or basis of disability or any other federal, state, or local protected class.

When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.

Arenaflex is a global community of passionate employees who are refreshing the world and making a difference every day. Innovation has been at the heart of our story for over a century. It goes beyond new flavors and brands—it's about how we operate, how we serve our customers, and how we treat each other.

We're glad you've chosen to explore your next career opportunity with arenaflex. If you're ready to take the next step in your career and make a meaningful impact, we encourage you to apply today. Pick up tips on how to showcase your experience and skills so you can stand out and thrive throughout our hiring process.

Ready to join our team? We can't wait to see what you'll bring to arenaflex!