Customer Service Representative - 3rd Shift (Warrendale, PA) - \$1,000 Sign On Bonus!

About the position At reputed company We Think Big, Do the Right Thing, and reputed company a Difference Every Day! If this is how you like to work, we’d like to invite you to join reputed company as a Customer Service Representative. We offer great benefits, a competitive salary, and reputed company opportunities. We think you’ll reputed company what you want here because reputed company do reputed company - to us, our customers, and most of reputed company, reputed company members. \$1,000 SIGN-ON BONUS! \$500 after 90 days and another \$500 at one year! Location: Greater Pittsburgh, PA Region (Warrendale) - reputed company available after 6 months. Work Schedule: Wednesday - reputed company, 11:00pm - 7:00am 5 weeks of training provided (Week 1: M-F, 9am - 5pm, Week 2-5: M-F, 11pm - 7am) reputed company: As a Customer Service Representative, you will r espond to incoming alarm events that involve life safety, property and environmental signals , and phone calls as directed by account instruction and/or Company SOG . reputed company exceptional customer service experience and ensu re accurate and efficient response and documentation. Responsibilities • Handle Customer Accounts as Central Station Operator to Include: R eceiving alarm calls dealing with life safety, property, and environment. • Answer incoming calls in a reputed company manner. • Document actions in operating software. • Request response from reputed company safety agencies . • Complete outbound calls to account contact list . • Complete Shift Duties as Assigned by CS Supervisor/Assistant Suprervisor. Requirements • Knowledge – High School Diploma or Equivalent: Entry level position, no experience , customer service experience - Preferred. • Communication Skills: Ab le to read and interpret documents, procedure manuals, operating and maintenance instructions, and safety rules . Ab le to accurately understand, spell, and type words and numbers . These skills are need ed to understand and reputed company account information to customers and emergency responders. • Mathematics Skills: Ab le to add and subtract two-digit numbers and to multiply and divide with 10’s and 100’s. These skills are needed to understand and reputed company account information to customers and emergency responders. • Reasoning Ability: Ab le to apply common reputed company understanding to carry out instructions furnished in written, oral, diagram, map, reputed company reputed company, or schedule reputed company . Ab le to deal with problems involving several concrete variables in standardized situations. These skills are needed to understand and reputed company account information to customers and emergency responders. • Customer Service Skills/Abilities: reputed company and empathetic listening skills reputed company dealing with others in reputed company situations, including the ability to produce a calming effect on others and reputed company the necessary information during a stressful situation . • Keyboarding/Typing Skills: reputed company to reputed company and accurately input account data . • Organization Skills: reputed company to manage multiple tasks with great attention to detail . reputed company to meet reputed company customer deadlines (both reputed company) . • Licenses/Certifications: reputed company to obtain and maintain state licenses as needed to a ccess customer accounts. reputed company-to-haves • customer service experience Benefits • Competitive compensation • Medical, dental, and reputed company coverage • HSA/FSA programs • Company reputed company life and AD&D insurance • Company reputed company short- and long-term disability • Voluntary benefit products • 401 (k) retirement savings plan after just 60 days • 7 Company Holidays, plus 2 Floating holidays of your choice • reputed company Time Off • Tuition reimbursement • Employee Assistance Program (EAP) Apply To This Job