**Experienced Full Stack Customer Service Representative – Remote**

**Join arenaflex, a leading home improvement company, in revolutionizing the way people live and work. As a customer-centric organization, we're committed to making a difference in every home we touch. Our family-owned culture is built on a foundation of inclusion, sustainability, and reliability, making us a top workplace in Ohio and the US.** **About arenaflex** arenaflex is a multi-brand organization that includes LeafFilter Gutter Protection, Leaf Home Water Solutions, Leaf Home Safety Solutions, and Leaf Home Enhancements. We're dedicated to making each home safer and more livable through innovative solutions and exceptional customer service. Our commitment to our employees is evident in our Great Place to Work certification and Top Workplaces recognition. **Why Join arenaflex?** * **Big company with a family-owned feel**: You'll be part of a dynamic team where YOU are important to us, and we've built a culture you'll love. * **Job security**: With locations throughout the US and Canada, we're not done growing, and you'll have opportunities to advance your career. * **Inclusion, sustainability, and reliability**: Our core values are at the heart of everything we do, and we're committed to making a positive impact on our communities. * **Veterans' resources**: We're proud to offer support to transitioning service members, helping them find a new rhythm in their careers. * **Dedicated to employee growth**: We provide resources and encouragement for your professional development, so you can thrive in your role. **Job Summary** As a Customer Service Representative, you'll be the face of arenaflex, handling customer inbound and outbound calls, scheduling service calls, and reviewing completed service tickets for quality assurance. You'll be the liaison between our installation and service teams, ensuring seamless communication and exceptional customer experiences. **Key Responsibilities** * **Provide exceptional customer service**: Answer and resolve customer questions and issues in a professional, expeditious manner, maintaining a positive and courteous approach. * **Schedule service customers**: Coordinate with local technicians to schedule service calls, ensuring timely and efficient resolutions. * **Review completed service tickets**: Conduct quality assurance reviews to ensure high standards of service delivery. * **Act as a liaison**: Serve as the primary point of contact for our installation and service teams, facilitating communication and resolving issues. * **Be adaptable and patient**: Thrive in a fast-paced environment, juggling multiple tasks and priorities while maintaining a high level of customer satisfaction. **Essential Qualifications** * **High School Diploma or equivalent**: A solid educational foundation is essential for success in this role. * **At least 1 year of customer service experience**: Proven experience in handling customer inquiries and resolving issues. * **Previous office or administrative experience**: Familiarity with office software and procedures is a plus. * **Computer and keyboard proficiency**: You'll be working in a paperless environment, so strong computer skills are essential. * **Excellent communication and interpersonal skills**: Ability to communicate effectively with customers, peers, and senior leaders. * **Attention to detail**: You'll be reviewing service tickets and ensuring high standards of quality, so attention to detail is crucial. **Preferred Qualifications** * **Ability to type at least 50 words per minute**: If you're a fast and accurate typist, you'll be able to handle the demands of this role. * **Highly organized and resourceful**: You'll be working in a fast-paced environment, so strong organizational skills and resourcefulness are a plus. **Work Environment** * **Normal office environment**: You'll be working in a climate-controlled office, with a sedentary work environment. * **Indoor work**: You'll be working indoors, with minimal physical demands. **Benefits and Perks** * **Industry-leading compensation package**: You'll be rewarded for your hard work and dedication. * **Fully paid Medical, Dental, and Vision benefits**: We care about your health and well-being, and we're committed to providing comprehensive benefits. * **401k Savings Plan**: You'll have the opportunity to save for your future and plan for retirement. * **Paid Time Off**: You'll have time to relax and recharge, ensuring you're always ready to tackle new challenges. * **Comprehensive Health, Wellbeing, and Financial Wellness Programs**: We're committed to supporting your overall well-being, both in and out of the office. * **Childcare benefits**: We understand the importance of family, and we're committed to supporting your childcare needs. * **Endless opportunities for growth and advancement**: You'll have the chance to develop your skills and advance your career, with a supportive team behind you. **Other Perks** * **Employee assistance program**: You'll have access to 24/7 support in areas including legal, financial planning, and counseling. * **Employee discount marketplace**: Enjoy discounts on thousands of products, from cars to local attractions. * **Gym membership compensation**: We'll help cover the cost of your gym membership, so you can stay active and healthy. * **Groups like Vet Connect & the Women's Committee**: You'll have the opportunity to get involved and connect with like-minded individuals, supporting your success. **Diversity and Inclusion Statement** arenaflex is committed to creating a diverse environment and is proud to be an equal opportunity employer. We strive to create an environment that embraces differences and fosters inclusion. **Equal Opportunity Statement** arenaflex will recruit, hire, train, and promote persons in all job titles without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, results of genetic testing, veteran status, or physical/mental disability (except where the disability prevents the individual from being able to perform the essential functions of the job and cannot be reasonably accommodated in full compliance with the law). **Apply Now** Ready to join a dynamic team that's making a difference in people's lives? Apply now to become a part of arenaflex's customer service team! Apply for this job