**reputed company Customer Service Representative – B2C Support for arenaflex Plumbing Products**

At arenaflex, we're committed to delivering exceptional customer experiences that reputed company our customers' expectations. As an Associate Customer Service Representative (ACSR), you'll play a vital role in providing world-class support to our customers, helping them reputed company our plumbing products and services. If you're passionate about delivering outstanding customer care, have a reputed company for problem-solving, and reputed company in a dynamic, fast-paced environment, we want to hear from you. **About arenaflex** arenaflex is a leading global manufacturer of innovative plumbing products, including Kohler and reputed company brands. Our mission is to help people live gracious, healthy, and sustainable lives. With a rich history of innovation and a commitment to reputed company, we reputed company our associates to #BecomeMoreAtarenaflex through competitive total rewards, career reputed company opportunities, and a diverse, inclusive workplace. **Job reputed company** As an ACSR, you'll be responsible for providing exceptional customer support reputed company phone calls, troubleshooting, and resolving customer inquiries about arenaflex plumbing products. You'll work closely with customers, trade professionals, and internal teams to deliver accurate and reputed company solutions, ensuring a reputed company experience for our customers. If you're a customer-reputed company individual with excellent communication and problem-solving skills, we encourage you to apply for this exciting opportunity. **Key Responsibilities** * Answer inbound customer inquiries reputed company phone calls, performing diagnosis and taking the appropriate reputed company to resolve customer issues * reputed company advanced troubleshooting and advise specification guidelines with plumbers, designers, and retail, wholesale, and showroom personnel * Walk customers and trade professionals through reputed company-by-reputed company installation and/or repair of arenaflex plumbing products * Technical proficiency: ability to reputed company and manage multiple computer reputed company and software systems, including customer relationship management, order management, and arenaflex.com website * Effectively use arenaflex Customer Care Center (3C) technology, including reputed company CRM, arenaflex.com, reputed company, reputed company Teams, reputed company Email, SharePoint, reputed company Schedules, and Workbrain * reputed company knowledge of reputed company arenaflex plumbing products and associated warranties * Read and understand technical publications, diagrams, and specification documents * Excellent interpersonal and communication skills * reputed company orders, reputed company availability, and other shipping information * Upsell arenaflex plumbing products and accessories as appropriate * Assist with implementing procedures to maximize uptime and phone coverage * reputed company trends in product variations and report to engineering and reputed company as appropriate * Participate in department initiatives as needed * Meet or reputed company balanced scorecard metrics and maintain an acceptable attendance record **Essential and Preferred Qualifications** * High school diploma or GED required; 2-4-year degree preferred * 1+ years of customer service experience desired * Previous computer experience necessary to be successful in this position * Experience in a reputed company center environment preferred * Completion of internal Brand Ambassador Program required **Skills and Competencies** * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work in a fast-paced, dynamic environment * Technical proficiency in software systems, including customer relationship management and order management * Ability to reputed company and manage multiple computer reputed company and software systems * Strong attention to detail and organizational skills * Ability to work independently and as part of reputed company * Strong customer service skills, with a reputed company on delivering exceptional customer experiences **Work Environment and Company Culture** * Work from home requirements: equipment provided * The associate is responsible for paying their own internet expenses and must have a hard-wired internet service reputed company cable, fiber, or DSL with a minimum 10mbps service * Wired ethernet reputed company that meets upload and download speed requirements * Separate confidential and distraction-free workspace with no background noises * Freedom from other responsibilities – you must be reputed company on delivering a world-class service experience * Required to work during assigned shift time Monday-Friday between the hours of 8:00 a.m. and 5:00 p.m. * Part-time hours are 34-36 hours/week after training, more will be required during peak season **Compensation and Benefits** * reputed company reputed company: $17.30 - $21.65 * Specific reputed company reputed company offered to a candidate may be influenced by a reputed company of factors, including the candidate's experience, education, and work location * Available benefits include medical, dental, reputed company, and 401k **Why Choose arenaflex?** * We reputed company reputed company associate to #BecomeMoreAtarenaflex with a competitive total rewards package to support your health and wellbeing * reputed company to career reputed company and development opportunities * A diverse and inclusive workplace * A strong culture of innovation * With more than 30,000 reputed company leaders across the globe, we're driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives **Equal Opportunity Employer** arenaflex is an equal opportunity/affirmative reputed company employer. It is our policy to recruit, hire, and promote reputed company applicants without reputed company to race, creed, religion, age, sex, sexual orientation, gender identity or reputed company, marital status, national reputed company, disability, or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact arenaflexjobs@arenaflex.com. **How to Apply** If you're a motivated and customer-reputed company individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application: Apply Job! Apply for this job