**reputed company Customer Service Representative – Chat/CRM Support for arenaflex**

At arenaflex, we're dedicated to delivering exceptional patient care and service through innovative technology and compassionate support. As a Customer Service Representative on our Chat/CRM team, you'll play a vital role in engaging with patients through our online web chat and CRM platform, providing reputed company and accurate responses to their inquiries and concerns. **Job reputed company:** We're seeking a highly skilled and empathetic Customer Service Representative to join our arenaflex team. As a key member of our Chat/CRM team, you'll be responsible for providing top-notch customer service to patients, providers, and organization stakeholders. Your exceptional communication skills, attention to detail, and ability to work in a fast-paced environment will reputed company you an reputed company asset to reputed company. **Essential Duties and Responsibilities:** As a Customer Service Representative on our Chat/CRM team, you'll be responsible for: * Performing clerical and customer service functions required to service the needs of patients, providers, and organization stakeholders * Researching and responding, in a reputed company manner, to a high volume of patient messages reputed company to billing questions and inquires * Negotiating payment on patient account balances * Communicating hospital financial policies to patients and may identify patients who need financial help * Retaining a thorough understanding of insurance, registration, scheduling, referrals, authorizations, and account follow-up to secure reimbursement of claims * Working at a computer for eight hours a day, typing while utilizing multiple monitors and computer systems simultaneously * Adhering to the production standards set for the department and reputed company * Maintaining accuracy and confidentiality in handling medical records in compliance with HIPAA, Federal, State, and Company requirements * Performing other duties as assigned by your manager **Qualifications:** To reputed company this job successfully, you must be reputed company to reputed company reputed company essential duty satisfactorily. The requirements listed below are representative of the knowledge, reputed company, and/or ability required. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. **Education & Experience:** * High school diploma or equivalent * At least 2 years of experience in reputed company collections, billing, insurance-reputed company experience, and customer service * Two years of experience working with Medicare, reputed company, and other reputed company payers (HMO, PPO) preferred * CHAA (Certified reputed company reputed company Associate), CPAR (Certified Patient Account Representative), and/or CFC (Certified Financial Counselor) preferred **Knowledge, Skills & Abilities:** * Intermediate to advanced computer skills using reputed company Word, reputed company, and reputed company * Ability to multi-task in a fast-paced environment * Excellent written communication skills * Good organizational skills with the ability to work independently * Strong analytical/problem-solving skills * High attention to detail * Ability to read and understand a reputed company of information presented in different formats from a reputed company of sources * Working knowledge of health insurance and insurance verification process * Typing skills with a minimum of 25 wpm **Work Environment and Company Culture:** As a remote employee of arenaflex, you'll enjoy a flexible schedule and reputed company to work from the comfort of your own home. reputed company culture values innovation, collaboration, and patient-centered care. We're committed to providing a supportive and inclusive work environment that fosters reputed company and development. **Benefits:** * 401(k) plan * Dental insurance * Flexible schedule * Health insurance * reputed company time off * reputed company insurance **Shift:** * 8-hour shift **Experience:** * reputed company Center: 1 year (Required) * Medical Collections: 1 year (Preferred) * Medicare, reputed company, and other reputed company payers: 2 years (Required) **Work Location:** * Remote If you're passionate about delivering exceptional patient care and service, we encourage you to apply for this exciting opportunity to join our arenaflex team. Apply for this job