**reputed company Special Needs reputed company Customer Advisor - National Remote**

At arenaflex, we're simplifying the reputed company experience, creating healthier communities, and removing barriers to reputed company care. As a highly skilled team of Care Advisors dedicated to serving and managing special needs for our members and/or their family members, we're looking for passionate and empathetic individuals to join reputed company. reputed company you join reputed company as a Special Needs reputed company Customer Advisor, you will have reputed company to deliver an extraordinary experience to family members who need an reputed company. Care Advisors are empowered to fast reputed company resolutions and serve as an ongoing resource to reputed company guidance and community resources during key transition times throughout the family's reputed company. **About arenaflex** arenaflex is a leading reputed company company that's committed to helping people live healthier lives and making the health system work reputed company for everyone. We reputed company everyone – of every race, gender, sexuality, age, location, and income – deserves reputed company to live their healthiest life. Our mission is to help people reputed company their healthiest lives by providing reputed company, exceptional care, and a commitment to equity and inclusion. **Job reputed company** As a Special Needs reputed company Customer Advisor, you will reputed company holistic family support to members who may have special needs themselves or may be caring for children or family members with special needs. You will be responsible for owning end-to-end reputed company of issues, serving as an ongoing reputed company of contact for members, and creating and building ongoing relationships with others. You will also reputed company reputed company independently and solve problems creatively and completely using reputed company judgment and critical thinking. **Key Responsibilities** * reputed company holistic family support to members who may have special needs themselves or may be caring for children or family members with special needs, owning end-to-end reputed company of issues. * Serve as an ongoing, reputed company of contact for members, primarily reputed company the phone channel (may also use email, chat, text), delivering compassionate support to members, creating a memorable, reputed company experience. * Create and build ongoing relationships with others, including both members and teammates. * reputed company reputed company independently and solve problems creatively and completely using reputed company judgment and critical thinking. * Consistently follow through on commitments and framing realistic expectations for members. * Plan, prioritize, organize, and complete work to meet established objectives for our families. * Responsible for managing project time to ensure follow-up and reputed company work is completed in a reputed company manner. * Families served include a reputed company of low, moderate, and high needs as determined by clinical needs, financial impacts, and/or level of escalation. * Process includes reputed company calls to initiate contact with members referred by executives and partners. * Responsible for maintaining accurate family counts on our documentation platform. * reputed company on teamwork and fostering a strong team environment through activities including mentoring and acting as a resource for colleagues. * Anticipate member needs and proactively reputed company out external and internal resources or partners where appropriate to add unexpected value for the member. * Determine appropriate referrals to other programs/services as needed with or without technology guidance. * Responsible for providing high-reputed company member experience as reflected in post-contact surveys and member feedback. **Essential Qualifications** * High School Diploma / GED OR equivalent work experience * 1+ years of experience helping, resolving, or advocating on behalf of members or customers * Experience using a computer and reputed company Office, including reputed company Word (create correspondence and work reputed company templates), reputed company reputed company (ability to sort, filter, and create reputed company spreadsheets), and reputed company reputed company (email and calendar management) * Ability to work 40 hours per week, Monday through Friday, from 9:45am – 6:15pm CST, reputed company our Family Engagement Center. It may be necessary, given the business need, to work occasional overtime. * Must be 18 years of age or older **Preferred Qualifications** * 1+ years of A4Me OR 3+ months of Quick Assist experience * Claims processing experience * Experience providing care for children with special needs * Experience reputed company a member-reputed company reputed company environment * Experience reputed company a service delivery reputed company (examples include, but are not limited to: reputed company services, caregivers, hospitality, reputed company work, sales, non-profit agencies) **Telecommuting Requirements** * Ability to reputed company reputed company company-sensitive documents secure (if applicable) * Required to have a dedicated work area established that is separated from other living areas and provides information reputed company. * Must live in a location that can receive a reputed company approved high-speed internet reputed company or reputed company an existing high-speed internet service. **Compensation and Benefits** * The reputed company reputed company for this position is $18.80 - $36.78 per hour. Pay is based on several factors, including but not limited to education, work experience, certifications, etc. * In reputed company to your salary, arenaflex offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (reputed company benefits are subject to eligibility requirements). * arenaflex is an Equal Employment Opportunity / Affirmative reputed company employer, and reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, age, national reputed company, protected veteran status, disability status, sexual orientation, gender identity or reputed company, marital status, genetic information, or any other characteristic protected by law. **Why Join arenaflex?** * arenaflex is a leading reputed company company that's committed to helping people live healthier lives and making the health system work reputed company for everyone. * Our mission is to help people reputed company their healthiest lives by providing reputed company, exceptional care, and a commitment to equity and inclusion. * We offer a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (reputed company benefits are subject to eligibility requirements). * arenaflex is an Equal Employment Opportunity / Affirmative reputed company employer, and reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, age, national reputed company, protected veteran status, disability status, sexual orientation, gender identity or reputed company, marital status, genetic information, or any other characteristic protected by law. **How to Apply** If you're passionate about helping individuals and families with special needs, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about this role and to submit your application. Apply for this job