**Experienced Sales and Customer Service Representative – Insurance Industry Expert**

At arenaflex, we're on a mission to protect the dreams of our customers and employees. For over 90 years, we've been a leader in the insurance industry, known for our innovative approach, caring attitude, and commitment to excellence. We're now seeking an experienced Sales and Customer Service Representative to join our team and help us continue to deliver exceptional service to our customers. **About arenaflex** arenaflex is a forward-thinking company that values its employees and customers. We're passionate about making a difference in the lives of those we serve, and we're committed to creating a work environment that's inclusive, supportive, and empowering. Our company culture is built on a foundation of trust, transparency, and open communication, and we're proud to be an equal opportunity employer. **Job Summary** As an experienced Sales and Customer Service Representative, you'll play a critical role in providing exceptional service to our customers, internal partners, and external stakeholders. You'll be responsible for responding to customer inquiries, resolving issues, and providing solutions that meet their needs. You'll also be expected to develop and maintain a deep understanding of our products and services, as well as our company values and policies. **Key Responsibilities** * Respond to customer interactions regarding billing, policy coverage, and policy changes through multiple channels, including phone, email, e-form, chat, and social media platforms * Accept ownership of requests and provide service to ensure complete customer satisfaction * Empower customers by taking risks and making exception decisions, while ensuring that decisions are appropriate for both the customer and the organization * Assist with peer development through information and knowledge sharing * Learn, embrace, and apply process improvement concepts in daily work, identifying opportunities for improvement and making recommendations for change * Attend scheduled training classes and participate in development opportunities to further expand customer service skills **Specialized Knowledge & Skills Requirements** * Demonstrated experience providing customer-driven solutions or support * Basic knowledge and understanding of mathematics (arithmetic, averaging, percentages, etc.) * Demonstrated experience in a customer service environment (face-to-face service or contact center; retail, insurance, hospitality, etc.) * Ability to guide customers to resolution * Unlicensed candidates must provide proof of successful completion of the AD Banker On-Line Pre-Licensing Course for employee's resident state prior to 8:00am CT the Wednesday before start date or the offer will be rescinded * Licenses: Resident state licensing exam(s) for property and casualty producer licenses within 30 days of hire; Property and casualty producer licenses for all operating and/or service states must be obtained within 60 days of hire **Travel Requirements** * Up to 10% travel required, with the majority of time spent working from home (80% of the time, 4+ days per week) proximate to one of our office locations (within approximately 35-50 miles) **Work Environment and Company Culture** * Primarily home-based role with occasional travel to office locations for in-person engagement activities * Collaborative and inclusive work environment that values open communication and teamwork * Opportunities for professional growth and development through training and development programs * Access to comprehensive medical, dental, vision, and wellbeing benefits that enable you to take care of your health * Competitive 401(k) contribution, pension plan, annual incentive, 9 paid holidays, and paid time off program (23 days accrued annually for full-time employees) * Student loan repayment program and paid-family leave available to support employees and their families **Compensation and Benefits** * Hourly compensation range: $23.00 - $30.76 * Pay rate type: Hourly * Compensation may vary based on job level and geographic work location * Comprehensive benefits package, including medical, dental, vision, and wellbeing benefits * Competitive 401(k) contribution and pension plan * Annual incentive and 9 paid holidays * Paid time off program (23 days accrued annually for full-time employees) * Student loan repayment program and paid-family leave **How to Apply** If you're passionate about delivering exceptional customer service and making a difference in the lives of those you serve, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. **Equal Opportunity Employer** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a work environment that's inclusive, supportive, and empowering, and we're proud to be an equal opportunity employer. Apply for this job