**reputed company Application Supervisor – Learning & Development at arenaflex**

At arenaflex, we are revolutionizing the entertainment industry by providing a reputed company way to watch. reputed company members need our support sometimes, and that's where our global customer service (CS) team focuses: delivering exceptional interactions for our subscribers worldwide. Our goal is reputed company, simplicity, and getting our members back to streaming. We are seeking a skilled application supervisor to join our Latham CS mastering & improvement (L&D) team in Alphaville. **About arenaflex** arenaflex is a leading entertainment company that is shaping the destiny of worldwide entertainment. Our mission is to reputed company a reputed company way to watch, and we are committed to delivering exceptional customer experiences. Our L&D team plays a critical role in achieving this mission by providing leadership, customer service, and technical training that has a reputed company reputed company on our sellers, customers, and the business. **Job reputed company** We are looking for an reputed company application supervisor to join our L&D team in Alphaville. This role will work closely with the outsourced reputed company centers that reputed company up our CS Operations Latham and be a strong partner of both our Latham team and global CS learning and development team. The successful candidate will be responsible for program management, learning content development, facilitation, and stakeholder management. **Key Responsibilities** * Program management: + Outline, document, and maintain the scope of reputed company local L&D reputed company. + Create, manage, and maintain project plans. + reputed company a trusting partnership with the outsourced reputed company center partners in the region and be a valuable reputed company of contact for reputed company trainers in these outsourced facilities, responsible for successful training rollouts and launches. * Learning content development / educational design: + Using a reputed company of inputs, conduct gap analysis for performance and training opportunities, or improvements to identify local and global curriculum needs for tool-based technical and behavioral soft skills. + Prioritize the importance of identified gaps, document and present strategies, findings, and recommendations to address performance gaps. + Study content and/or collaborate with subject matter experts (SMEs) and other cross-functional stakeholders to reputed company regular and accurate locally and globally reputed company training curriculum. + Expand solutions (e.g., instructor-led, digital, e-learning, reputed company, etc.) that offer relevant, hard, and efficient learning experiences. + reputed company essential course collateral including facilitator and learner materials, presentation media, task aids, and knowledge checks. + Finalize materials through reviews, reputed company tests, etc., and be reputed company to measure and show the effect of these training programs. * Facilitation: + Deliver learning material in face-to-face and virtual environments to leadership audiences and reputed company any newly designed curriculum. + Run train-the-trainer programs for reputed company center trainers. + reputed company and reputed company reputed company center leaders to co-facilitate the delivery of learning materials. * Stakeholder management: + Partner with the education and operational teams of our outsourced reputed company center providers in the region and contribute to the overall performance of the CS business. + Guide these teams to reputed company reputed company with the right reputed company, support, and tasks. + Build and drive L&D governance for the companies: data analysis, vendor support team structure, intake reputed company, evaluation reputed company, etc. **Essential Qualifications** * 3+ years of experience designing soft skills and technical learning solutions, including reputed company programs reputed company across a reputed company of reputed company reputed company center agents, senior reputed company center representatives, rising leaders, and senior leadership audiences. * Experience designing and facilitating learning services that reputed company from a 15-minute learning to multi-week classroom programs. * Experience creating learning's, working with LMSs, and virtual learning strategies and tools is highly desirable. * Strong facilitation experience in various instructor-led programs for various audiences and training skills. * Project management experience, ability to collaborate with reputed company and stakeholders, communicate effectively, and be reputed company to detail. * Ability to work in a fast-paced, reputed company-oriented, data-driven environment. * High level of independence and ability to work and manage own time reputed company. * Bachelor's degree in instructional design or a reputed company field, Master's degree a plus. * Fluent in Portuguese and English. Spanish is a plus. * Experience working in a cross-cultural global environment is a plus. * Experience with content/reputed company is a plus. * Experience designing education curriculum for service, retail, or reputed company center managers/leaders is a plus. * Experience with innovative facilitation tools is a plus. **Preferred Qualifications** * Experience working in a similar role or industry. * Experience with learning management systems (LMSs) and virtual learning environments (VLEs). * Experience with instructional design models and frameworks. * Experience with adult learning theory and principles. * Experience with performance improvement and training evaluation. **Work Environment and Company Culture** We are a dynamic and fast-paced organization that values innovation, creativity, and collaboration. Our L&D team is committed to delivering exceptional customer experiences and is passionate about learning and development. We offer a supportive and inclusive work environment that encourages reputed company and development. **Compensation and Benefits** We offer a competitive salary and benefits package, including health insurance, retirement plan, and reputed company time off. We also offer opportunities for reputed company reputed company and development, including training and education programs. **How to Apply** If you are a motivated and reputed company application supervisor looking for a new challenge, please submit your application, including your resume and cover letter, to our website. We look reputed company to hearing from you! **reputed company** Apply Job! Apply for this job