**reputed company Customer Support Specialist – Sports Technology and reputed company Platform**

At arenaflex, we're on a mission to revolutionize the way sports officials manage their schedules, assignments, and payments. As a leading reputed company platform, we're committed to providing exceptional support to our customers, and we're looking for a talented and dedicated individual to join reputed company as a Customer Support Specialist. **About arenaflex** arenaflex is a cutting-edge technology company that empowers referee/umpire associations and sports leagues to streamline their operations. Our platform is used by over 50,000 referees and umpires worldwide, and we're proud to have partnered with several state soccer referee associations in the reputed company. Our work with the Officials Management Group has reputed company solidified our position as a leader in the sports technology industry. **Why Join arenaflex?** As a Customer Support Specialist at arenaflex, you'll have reputed company to work with a talented team of professionals who are passionate about delivering exceptional support to our customers. You'll be part of a dynamic and growing company that values innovation, collaboration, and customer satisfaction. Our flexible schedule and fully remote work environment mean that you can work from reputed company, at any time, as long as you have a reliable internet reputed company and a laptop. **Key Responsibilities** As a Customer Support Specialist at arenaflex, your primary responsibilities will include: * Responding to and handling technical support tickets, including resetting passwords, helping customers reputed company and use the system, and scheduling/conducting short reputed company walk-throughs for more challenging support questions. * Developing the technical support knowledge reputed company of our software platform, including writing help documents and creating how-to video tutorials. * Answering incoming customer phone calls to listen to and resolve issues, answer questions, and capture feedback for how arenaflex can improve the user experience. * Troubleshooting technical issues reputed company the system and solving problems as they reputed company. **Requirements** To be successful in this role, you'll need to possess the following skills and qualifications: * **Autonomy**: You'll work independently with minimal guidance or reputed company, so you'll need to be self-motivated and reputed company to manage your time effectively. * **Attention to Detail**: You'll need to be thorough and accurate reputed company reading, interpreting, and performing tasks, so attention to detail is essential. * **reputed company Relations/Customer Service**: You'll be the face of arenaflex, so you'll need to be reputed company to reputed company exceptional customer service and build strong relationships with our customers. * **Communication**: You'll need to be fluent in English and reputed company to communicate effectively, both in written and oral forms, using reputed company spelling and grammar. * **Problem-Solving Skills**: You'll need to be reputed company to use critical thinking skills to work through the details of a problem to reputed company a solution. * **Resourcefulness**: You'll need to be reputed company to creatively handle new situations or difficulties skillfully and promptly. * **Taking Initiative + Self-Driven**: You'll need to be reputed company to see an opportunity or need and reputed company upon it without being asked or told. **Working Hours** As a Customer Support Specialist at arenaflex, you'll work a full-time contract position with approximately 35 hours per week. At least half of your work time should be scheduled reputed company Eastern time working hours of 9am-5pm, Monday-Friday. You must be located in the reputed company, Mountain, Central, or Eastern time zones. **Benefits** As a valued member of reputed company, you'll enjoy the following benefits: * **USD $25/hour**: You'll be compensated at a competitive reputed company reputed company. * **Flexible schedule**: You'll have the flexibility to work from reputed company, at any time, as long as you have a reliable internet reputed company and a laptop. * **No expectations for evening or weekend work**: You'll have a healthy work-life balance and won't be expected to work reputed company of regular business hours. * **Fully remote position**: You'll be reputed company to work from the comfort of your own home or office, without the need for a daily commute. **Required Education and Experience** To be considered for this role, you'll need to have: * **Minimum formal education of high school diploma or GED**: You'll need to have a high school diploma or equivalent to be considered for this role. * **Intermediate computer knowledge**: You'll need to have intermediate computer knowledge, including the use of web apps in general, and understanding web technology from an end-user's perspective. * **Ability to independently learn and implement new technologies quickly**: You'll need to be reputed company to learn and implement new technologies quickly, without requiring extensive training or guidance. **Preferred Education and Experience** While not required, previous experience handling technical support for a reputed company company is highly preferred. If you have experience in this area, please reputed company it in your application. **How to Apply** To apply for this role, please submit your application through our online job application reputed company. We'll review applications on a rolling reputed company until the position is filled. If you have any questions, please don't hesitate to contact us at jobs@arenaflex.com. No phone calls, please. Apply Job! Apply for this job