**Experienced Customer Service Representative – Remote Contact Center Chat Support**

At arenaflex, we're on a mission to revolutionize the way people interact with our organization, and we're looking for talented individuals to join our team as Remote Contact Center Chat Representatives. As a key member of our customer service team, you'll be responsible for providing exceptional support to our members through various digital channels, including chat, messaging, email, and phone. If you're passionate about delivering top-notch service, have excellent communication skills, and are comfortable working in a sales environment, we want to hear from you! **A DAY IN THE LIFE OF A REMOTE CONTACT CENTER CHAT REPRESENTATIVE** As a Remote Contact Center Chat Representative, you'll be the face of arenaflex, providing support to our members through various digital channels. Your day will be filled with: * Efficiently and effectively answering member inquiries, solving problems, and assisting with transactions and lending inquiries through digital channels, including email, web and mobile messaging, chat, and text. * Providing support to ensure online membership applications are completed and submitted within a timely manner. * Effectively discussing member's needs on financial matters through multiple remote technology secured/unsecured access channels. * Acting as a subject matter expert for all online products and services, including Online Banking, Bill Pay, Mobile Deposit, External Transfers, Online Account Opening, Mobile Banking, Chat and Text Support. * Maintaining a strong working knowledge of arenaflex's products and services. **REMOTE CONTACT CENTER CHAT REPRESENTATIVE SKILLS AND QUALIFICATIONS** To succeed in this role, you'll need: * A High School Diploma or equivalent. * 1 year of experience in a customer service position. * Must meet the requirements for our Telecommuting Program (more information below!). * Excellent oral, written, and telephone communication skills. * Strong problem-solving and member service skills. * Working knowledge of Microsoft Office products, especially Word, Excel, and PPT. **TELECOMMUTING REQUIREMENTS** As a Remote Contact Center Chat Representative, you'll have the flexibility to work from home, but you'll need to meet certain requirements, including: * A dedicated workspace. * Secure and strong internet connection. * Not being a caretaker for any dependents (adult or child) for the entirety of the scheduled shift. * An environment free from loud noises or outside distractions. **FIRST 60 DAYS: ON-SITE TRAINING** The first 60 days of your employment will be spent on-site at our Corporate Campus located at 2675 O'Neal Lane in Baton Rouge, where you'll receive comprehensive training on our products and services. **WHY JOIN THE arenaflex TEAM?** At arenaflex, we're more than just a financial institution – we're a community-driven organization that's dedicated to making a positive impact on the lives of our members and employees. Since 1956, we've been providing financial services to individuals and their families throughout the state of Louisiana, and we've grown into the largest state-chartered credit union in Louisiana, serving over 68,000 members nationwide. Our culture is grounded in faith, and we strive to live the golden rule of 'love thy neighbor'. We're dedicated to creating, promoting, and nurturing a safe and inclusive work environment, and we expect the same from each of our employees. We value diverse talents and welcome individuals with unique backgrounds, working styles, and skill sets. We believe that our differences make us a better team by allowing us to make better decisions, be more innovative, and better serve our members and communities. **BENEFITS OF WORKING AT arenaflex** As a full-time employee of arenaflex, you'll enjoy an array of amazing benefits, including: * Medical, Dental, and Vision Insurance with generous employer premium contributions. * Health Savings Account with employer contributions for eligible employees. * Employer-Paid Group Life Insurance. * Voluntary Dependent Life Insurance. * Retiree insurance for eligible employees. * Paid Vacation & Sick Leave. * 15 Paid Holidays, including a Cultural Floating Holiday. * 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5%. * Paid Time Off to volunteer with approved non-profits and charities. * Tuition Reimbursement Program. **EEO AND DRUG-FREE WORKPLACE** arenaflex is an Equal Opportunity Employer and a drug-free workplace. All locations are tobacco-free facilities. If you're passionate about delivering exceptional customer service and are looking for a dynamic and supportive work environment, we encourage you to apply for this exciting opportunity to join the arenaflex team! Apply for this job