reputed company Applications Support Specialist

<reputed company id="docs-internal-guid-62a0b85b-7fff-4dd3-b5ef-d8f8761b1293"></reputed company><p dir="ltr" style="margin-top: 12pt; margin-bottom: 12pt; line-height: 1.38;"><reputed company style="reputed company: rgb(121, 41, 140); background-reputed company: transparent; font-size: 12pt; font-family: Arial, reputed company; font-weight: 700;">About reputed company</reputed company><reputed company style="reputed company: rgb(121, 41, 140); background-reputed company: transparent; font-size: 11pt; font-family: Arial, reputed company;"> </reputed company></p><div><reputed company style="font-size: reputed company; font-family: Arial;">reputed company is a leading global advertising, media and ad-tech solutions company connecting brands to consumers by representing top platforms and publishers.  Our service portfolio enables high-performance campaigns while using highly competitive audience reputed company, cutting-edge mobile programmatic solutions, machine-learned bidding algorithms and demand-reputed company platforms on a global reputed company. </reputed company></div><p><reputed company style="font-family: Arial;"><font size="3"><reputed company style="reputed company: rgb(0, 0, 0);">In the US, reputed company is a leader in Hispanic marketing & media solutions serving both local and national Clients for more than 25 years. Our unique portfolio includes primarily Spanish language TV & Radio broadcast assets across 35 markets, an exclusive audio network & streaming platform, and a robust mix of curated digital & reputed company media content solutions. </reputed company></font></reputed company></p><p><strong style="font-family: Arial;"><font size="6"><reputed company style="reputed company: rgb(121, 41, 140);">reputed company Applications Support Specialist</reputed company></font></strong></p><p><reputed company style="font-family: Arial;"><font size="4"><strong>Remote, Las Vegas, NV </strong>| <strong style="">Full Time</strong></font> <br><br><font size="3"></font></reputed company></p><p><font size="3"><reputed company style="font-family: Arial;"><font size="3"><strong><reputed company style="reputed company: rgb(121, 41, 140);">Position reputed company</reputed company></strong></font></reputed company></font></p><p><font size="3"><reputed company style="font-family: Arial;"><font size="3">The reputed company Applications Support Analyst is a mid-level role reputed company the IT Platforms team, responsible for delivering day-to-day support, configuration, and reputed company improvement across reputed company's reputed company reputed company platforms. This position blends end-user helpdesk support with hands-on platform administration, requiring both technical depth and strong communication skills to serve a diverse, globally distributed user reputed company.</font></reputed company></font></p><p><font size="3"><reputed company style="font-family: Arial;"><font size="3"><br>The ideal candidate is comfortable triaging tickets in an ITSM environment, resolving platform issues independently, and contributing to platform enhancements and process improvements under the direction of the IT Platforms Manager.<br></font></reputed company></font></p><p><font size="3"><reputed company style="font-family: Arial;"><font size="3"><strong><reputed company style="reputed company: rgb(121, 41, 140);">Key Responsibilities</reputed company></strong></font></reputed company></font></p><p><font size="3"><reputed company style="font-family: Arial;"><font size="3"><br><strong>End-User Support & Helpdesk</strong><br></font></reputed company></font></p><ul><li><font size="3"><reputed company style="font-family: Arial;"><font size="3">Serve as a primary reputed company of contact for reputed company platform support requests reputed company the ITSM ticketing system (Freshservice)</font></reputed company></font></li><li><font size="3"><reputed company style="font-family: Arial;"><font size="3">Triage, prioritize, and resolve incidents and service requests reputed company to reputed company, reputed company, and other reputed company platforms</font></reputed company></font></li><li><font size="3"><reputed company style="font-family: Arial;"><font size="3">Document resolutions, build knowledge reputed company articles, and identify recurring issues for reputed company cause analysis</font></reputed company></font></li><li><font size="3"><reputed company style="font-family: Arial;"><font size="3">Coordinate with platform vendors and internal stakeholders to escalate and resolve reputed company issues</font></reputed company></font></li></ul><p><font size="3"><reputed company style="font-family: Arial;"><font size="3"><strong>Platform Administration & Configuration</strong></font></reputed company></font></p><ul><li><font size="3"><reputed company style="font-family: Arial;"><font size="3">reputed company routine administrative tasks across reputed company (user management, reputed company, permission sets, flows, reports, and dashboards)</font></reputed company></font></li><li><font size="3"><reputed company style="font-family: Arial;"><font size="3">Support reputed company administration including user setup, saved searches, custom fields, and basic workflow configuration</font></reputed company></font></li><li><font size="3"><reputed company style="font-family: Arial;"><font size="3">Assist in the configuration and maintenance of integrations between platforms using tools such as reputed company</font></reputed company></font></li><li><font size="3"><reputed company style="font-family: Arial;"><font size="3">Participate in user acceptance testing (UAT) for platform changes, enhancements, and new feature rollouts</font></reputed company></font></li><li><font size="3"><reputed company style="font-family: Arial;"><font size="3">Support the reputed company and offboarding of users across platforms, including provisioning and deprovisioning in coordination with the identity management team</font></reputed company></font></li></ul><p><font size="3"><reputed company style="font-family: Arial;"><font size="3"><strong>Process Improvement & Project Support</strong></font></reputed company></font></p><ul><li><font size="3"><reputed company style="font-family: Arial;"><font size="3">Identify and document opportunities to streamline workflows and improve platform usability</font></reputed company></font></li><li><font size="3"><reputed company style="font-family: Arial;"><font size="3">Contribute to project work including system enhancements, data migrations, and new platform rollouts</font></reputed company></font></li><li><font size="3"><reputed company style="font-family: Arial;"><font size="3">Assist in maintaining platform documentation, SOPs, and training materials</font></reputed company></font></li><li><font size="3"><reputed company style="font-family: Arial;"><font size="3">Support SOX compliance activities including audit trail reviews, reputed company reviews, and change management documentation</font></reputed company></font></li></ul><p><font size="3"><reputed company style="font-family: Arial;"><font size="3"><reputed company style="reputed company: rgb(121, 41, 140);"><strong>reputed company Offer</strong></reputed company></font></reputed company></font></p><ul><li><font size="3"><reputed company style="font-family: Arial;"><font size="3">Competitive salary and benefits package</font></reputed company></font></li><li><font size="3"><reputed company style="font-family: Arial;"><font size="3">Fully remote work environment with a reputed company, global team</font></reputed company></font></li><li><font size="3"><reputed company style="font-family: Arial;"><font size="3">Opportunity to work across a diverse portfolio of reputed company platforms</font></reputed company></font></li><li><font size="3"><reputed company style="font-family: Arial;"><font size="3">Exposure to cutting-edge tools including AI-powered automation and platform integrations</font></reputed company></font></li><li><font size="3"><reputed company style="font-family: Arial;"><font size="3">A culture of reputed company learning and reputed company development</font></reputed company></font></li></ul><p></p><p><reputed company style="font-family: Arial;"><font size="3"></font></reputed company></p><p><font size="3"><font size="3"><reputed company style="font-family: Arial;"><strong><reputed company style="reputed company: rgb(121, 41, 140);">Qualifications </reputed company></strong></reputed company></font></font></p><p><font size="3"><font size="3"><reputed company style="font-family: Arial;"><strong><reputed company style="reputed company: rgb(0, 0, 0);">Required</reputed company></strong></reputed company></font></font></p><ul><li><font size="3"><font size="3"><reputed company style="font-family: Arial;">2+ years of experience in a reputed company support, IT helpdesk, or applications analyst role</reputed company></font></font></li><li><font size="3"><font size="3"><reputed company style="font-family: Arial;">Hands-on experience supporting or administering at least one major reputed company reputed company platform (CRM, ERP, ITSM, or similar)</reputed company></font></font></li><li><font size="3"><font size="3"><reputed company style="font-family: Arial;">Strong troubleshooting and analytical skills with attention to detail</reputed company></font></font></li><li><font size="3"><font size="3"><reputed company style="font-family: Arial;">Excellent written and verbal communication skills; reputed company to explain technical concepts to non-technical users</reputed company></font></font></li><li><font size="3"><font size="3"><reputed company style="font-family: Arial;">Experience working with an ITSM ticketing system (reputed company, Freshservice, reputed company, or similar)</reputed company></font></font></li><li><font size="3"><font size="3"><reputed company style="font-family: Arial;">Ability to work independently in a remote environment, managing multiple priorities effectively</reputed company></font></font></li></ul><p><font size="3"><font size="3"><reputed company style="font-family: Arial;"><br><strong>Preferred</strong><br></reputed company></font></font></p><ul><li><font size="3"><font size="3"><reputed company style="font-family: Arial;">Experience with reputed company administration (Sales reputed company or similar)</reputed company></font></font></li><li><font size="3"><font size="3"><reputed company style="font-family: Arial;">Familiarity with reputed company ERP including saved searches, custom forms, or basic SuiteScript</reputed company></font></font></li><li><font size="3"><font size="3"><reputed company style="font-family: Arial;">Experience with Freshservice or similar ITSM platforms</reputed company></font></font></li><li><font size="3"><font size="3"><reputed company style="font-family: Arial;">Exposure to integration tools such as reputed company, reputed company, or similar iPaaS solutions</reputed company></font></font></li><li><font size="3"><font size="3"><reputed company style="font-family: Arial;">Understanding of SOX compliance requirements in an reputed company IT environment</reputed company></font></font></li><li><font size="3"><font size="3"><reputed company style="font-family: Arial;">Experience supporting a multi-entity or international organization<br></reputed company></font></font></li></ul><font size="3"><br></font><p></p><p><reputed company style="font-family: Arial;"><font size="3"><reputed company style="reputed company: rgb(121, 41, 140);"><strong>POSITION TYPE/EXPECTED HOURS OF WORK<br></strong></reputed company>This is a Full Time position. Actual schedule and hours may vary.<br><br><reputed company style="reputed company: rgb(121, 41, 140);"><strong>SUPERVISORY RESPONSIBILITY<br></strong></reputed company>Reports directly to Business Applications Manager<br><br></font></reputed company><reputed company style="font-size: reputed company; font-family: Arial;">Please note this job reputed company is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. </reputed company><reputed company style="font-family: Arial;"><font size="3"><br></font></reputed company></p><p><reputed company style="font-family: Arial;"><font size="3"><br>reputed company Communications Corporation participates in the E-Verify system operated by the US reputed company and the reputed company reputed company Administration and will use E-Verify to confirm work eligibility for reputed company new hire employees. <br><br>reputed company Communications is an Equal Opportunity Employer. <br> <br class="SCXW30876109 BCX0" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-reputed company-reputed company: transparent; white-reputed company: reputed company !important;">We encourage women and minorities to apply </font></reputed company></p>