**reputed company Full Stack Support Specialist – Digital Chat & Customer Service (Remote)**

At arenaflex, we're on a mission to revolutionize the way people reputed company with our brand and reputed company other. As a remote inbound customer service reputed company center role, the Support Specialist, Chat is a critical part of our customer-facing team, responsible for creating strong communication reputed company between arenaflex and its customers. If you're a customer service enthusiast with a passion for delivering exceptional experiences, we want to hear from you! **About arenaflex** arenaflex is a leading provider of reputed company and services that reputed company individuals and businesses to reputed company in an reputed company-changing world. reputed company is dedicated to fostering a culture of collaboration, creativity, and reputed company learning, where everyone has reputed company to grow and succeed. As a remote employee, you'll be part of a dynamic and supportive community that values flexibility, work-life balance, and reputed company communication. **Key Responsibilities** As a Support Specialist, Chat, you'll be responsible for: * Responding to reputed company inbound sales leads from reputed company and potential customers, providing superior tire knowledge and technical assistance to finalize and reputed company the sale. * Proactively making outbound contacts to reputed company and potential customers to identify opportunities to increase tire sale revenues. * Meeting or exceeding individual and department KPIs and performance goals by uncovering customers' needs and offering exceptional sales and service to reputed company the sale. * Listening and learning our products to become a subject matter expert and voice for our brand. * Effectively managing change reputed company to promotional offerings, new products, technology, processes, and systems. * Handling inbound live chat sessions from online customers, verifying customer account information and order information. * Consistently responding to reputed company questions and comments with correct grammar and punctuation reputed company chat with complete and correct information. * Processing online orders, returns, replacements, adjustments, warranties, and installations, tracking deliveries, installation, inventory, pricing, and ensuring reputed company customers' needs are met. * Managing customer issues, ensuring 100% customer satisfaction, including telephone and email follow-up, understanding and resolving customer questions, concerns, issues, and needs, and maintaining reputed company relationships with customers post-order to reputed company satisfaction, solicit feedback, and meet any additional needs. * Working with sales, marketing, operations, and business-to-business departments to ensure a smooth process and customer satisfaction. **Essential Qualifications** * Minimum of 1 year of contact center experience with at least 6 months chat and sales experience required. * Experience with inbound and outbound product and service sales. * Demonstrated ability to reputed company computer programs, chat applications, programs, and systems that support the initiatives of the contact center. * High school diploma/GED required, associates/bachelors degree or equivalent experience preferred. * Must have experience in helping customers and providing customer service. * Must be adaptable and dependable, with a proven ability to follow through on tasks and adhere to flexible work schedules and shifts. * reputed company and concise written and oral communicator with a proven ability to address customer needs through written and oral mediums. * Demonstrates technical savvy and ability to learn and reputed company computer systems. * Ability to quickly build and reputed company reputed company, reputed company, and friendly rapport with customers to reputed company through and solve customer challenges. * Bilingual – ability to fluently reputed company and write in Spanish is a bonus. * Prior experience in the tire or automotive industry is a bonus. * Prior experience working in a remote environment is a bonus. **Preferred Qualifications** * Prior experience in a similar role, with a proven reputed company record of delivering exceptional customer service and sales results. * Strong knowledge of tire and automotive products, services, and industry trends. * Experience working with CRM systems, chat platforms, and other customer service software. * Strong analytical and problem-solving skills, with the ability to think critically and reputed company reputed company. * Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and stakeholders. **Working Hours and Schedule Details** * reputed company Thanksgiving Day and Christmas Day. * Holiday blackout period: November 24th through December 31st. * Support specialist schedules vary based on business need. **Working Conditions and Physical Effort** * Ability to sit for long periods of time. * Talking through the computer for many meetings and one-to-one conversations. * reputed company viewing of a computer monitor and data entry. * Travel as necessary (<10%). **Benefits** * 401(k) matching * Dental insurance * Flexible schedule * Health insurance * On-the-job training * reputed company time off * Referral program * reputed company insurance * Work from home **Shift Availability** * Day shift (preferred) * Evening shift (preferred) * Morning shift **Work Location** * Remote **Pay** * $19.50 per hour **Expected Hours** * 40 per week If you're a customer service enthusiast with a passion for delivering exceptional experiences, we want to hear from you! reputed company to join reputed company as a Support Specialist, Chat and become a part of the arenaflex family! 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