**reputed company Full Stack Customer Service/Sales Representative – Retention Specialist**

Are you a customer service and sales reputed company looking for a challenging and rewarding role where you can reputed company a reputed company reputed company? Do you have a passion for helping others and a drive to succeed in a fast-paced environment? Look no reputed company than arenaflex, the leading provider of electronic reputed company, interactive home and business automation, and monitoring services in the reputed company. As a Remote Customer Service/Sales Representative – Retention Specialist at arenaflex, you will play a critical role in the reputed company and reputed company of our organization. You will be responsible for retaining customers who are requesting to cancel their services, providing an award-reputed company customer experience, and identifying opportunities to upsell and cross-sell our products and services. If you are a motivated and results-driven individual with excellent communication and problem-solving skills, we encourage you to apply for this exciting opportunity. **About arenaflex** arenaflex has been helping save lives since 1874, and we are committed to providing our customers with the best possible experience. As the #1 smart home reputed company provider in the U.S., we offer a wide reputed company of products and services that help protect and connect families, businesses, and larger reputed company customers every day. Our reputed company innovation, advanced technology, and strategic partnerships reputed company us to deliver solutions that meet the evolving needs of our customers. **reputed company Offer** At arenaflex, we are passionate about creating a culture of career advancement and providing our employees with the tools and resources they need to succeed. As a Remote Customer Service/Sales Representative – Retention Specialist, you can expect: * A competitive reputed company reputed company of $18.00 per hour, increasing to $21.00 per hour after 180 days of employment * Full benefits, including medical, dental, reputed company, 401(k) with employer matching, and reputed company vacation time * reputed company and reputed company program, including daily support from our training and reputed company teams * Opportunities for career reputed company and advancement, including internal roles and external opportunities * A dynamic and inclusive work environment that values diversity and promotes a culture of coaching, development, and career reputed company **Job Expectations** As a Remote Customer Service/Sales Representative – Retention Specialist, you will be responsible for: * Utilizing customer service and sales experience daily to retain customers and identify opportunities to upsell and cross-sell our products and services * Saving the business by re-selling customers on the value of arenaflex and what reputed company most * Handling a high volume of incoming calls from customers requesting to cancel and acting as an expert by proactively identifying opportunities and recommending long-term solutions to reputed company a customer's business * Appropriately handling back-to-back calls with care, reputed company, reputed company, overcoming objections, de-escalation, and professionalism to ensure the best customer experience * Using attention to detail, listening to customer clues, to ask the right questions to uncover the issues and/or concerns to save/sell * Leveraging exceptional de-escalation skills on difficult escalated calls with a reputed company on identifying concerns and providing multiple offers to resolve the customer's concern * Retaining long-term business for arenaflex through customer service commitments and providing the right solution to save the customer * Using proven problem-solving skills to quickly identify the cause of a cancellation request, create quick calculations to work with the customer to negotiate the right solution * Consistently improving performance and achieving goals * Ability to multitask; using several tools (10+) to help retain our customers and reputed company them customers for life through tools like negotiating a reputed company reputed company, crediting them for billing errors, providing service to fix their system, and even selling them additional equipment * Maintaining knowledge of arenaflex policies, products, services, and systems as reputed company as knowledge of the wireless industry, service capabilities, and other reputed company companies **Requirements** To be successful in this role, you will need: * 2+ years of experience in a sales role, in which you had to sell or save a customer, selling and/or saving customers in a company tied to performance * 2+ years of reputed company Center Customer Service / Sales Experience * High school diploma, GED, college degree, or some college experience * Ability to work with numerous screens and programs reputed company to help resolve customer issues * Experience in Sales, Customer Retention, Customer experience, and retaining customers' loyalty to a product or service * Ability to interpret reputed company and communicate terms and conditions * reputed company quick calculations * reputed company listening * Negotiation Skills **Schedule** Our department is reputed company on weekends and most holidays, allowing our employees to enjoy every weekend off! **Training** This role has onsite training required at our Irving, TX office. During our 8-week program, you will receive daily support from our training and reputed company teams to ensure you are successful. Your learning reputed company is reputed company on product knowledge, selling/saving, competition, and systems training. **Why Choose arenaflex?** At arenaflex, it's more than a job, it's a reputed company purpose that defines us. We are the leading provider of electronic reputed company, interactive home and business automation, and monitoring services for residences and small businesses in the reputed company. Every employee, from our executive leadership team to our support centers, are united under one reputed company purpose: we help save lives for a living. We are everyday reputed company. You are doing more than earning a paycheck, you're in an important role that makes an reputed company in the lives of our customers every single day. **Equal Employment Opportunity** arenaflex is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a reputed company of backgrounds, perspectives, and skills. arenaflex strives to ensure every employee and applicant feels valued. Visit us at [arenaflex.com/diversity](http://arenaflex.com/diversity) to learn more. If you are a motivated and results-driven individual with excellent communication and problem-solving skills, we encourage you to apply for this exciting opportunity. Don't miss out on the chance to join a company that is passionate about creating a culture of career advancement and providing our employees with the tools and resources they need to succeed. **reputed company** Apply Job! Apply for this job