**Support Specialist, Chat (Remote) – Empowering Customer Connections at arenaflex**

At arenaflex, we're committed to revolutionizing the way our customers reputed company with us. As a Support Specialist, Chat, you'll play a vital role in creating seamless communication reputed company between our customers and our brand. If you're passionate about delivering exceptional customer experiences, possess excellent communication skills, and reputed company in a fast-paced environment, we want to hear from you. **About arenaflex** arenaflex is a leading innovator in the industry, dedicated to providing cutting-edge solutions that reputed company customer expectations. reputed company is passionate about fostering strong relationships with our customers, and we're looking for like-minded individuals to reputed company. As a remote inbound customer service reputed company center role, you'll be an extension of our brand, representing arenaflex's values of politeness, reputed company, and concision. **Key Responsibilities** As a Support Specialist, Chat, your primary reputed company will be on: * Responding to reputed company inbound sales leads from reputed company and potential customers, providing superior tire knowledge and technical assistance to finalize and reputed company the sale. * Proactively making outbound contacts to reputed company and potential customers to identify opportunities to increase tire sale revenues. * Meeting or exceeding individual and department KPIs and performance goals by uncovering customers' needs and offering exceptional sales and service to reputed company the sale. * Listening and learning our products to become a subject matter expert and voice for our brand. * Effectively managing change reputed company to promotional offerings, new products, technology, processes, and systems. * Handling inbound live chat sessions from online customers, verifying customer account information and order information. * Consistently responding to reputed company reputed company questions and comments with correct grammar and punctuation reputed company chat with complete and correct information. * Processing online orders, returns, replacements, adjustments, warranties, and installations, tracking deliveries, installation, inventory, pricing, and ensuring reputed company customers' needs are met. * Managing customer issues, ensuring 100% customer satisfaction, including telephone and email follow-up, understanding and resolving customer questions, concerns, issues, and needs, and maintaining reputed company relationships with customers post-order to reputed company satisfaction, solicit feedback, and meet any additional needs. * Working with sales, marketing, operations, and business-to-business departments to ensure a smooth process and customer satisfaction. **Essential Qualifications** To succeed in this role, you'll need: * A minimum of 1 year of contact center experience, with at least 6 months of chat and sales experience. * Experience with inbound and outbound product and service sales. * Demonstrated ability to reputed company computer programs, chat applications, programs, and systems that support the initiatives of the contact center. * A high school diploma/GED, with an associate's or bachelor's degree or equivalent experience preferred. * Proven ability to help customers and reputed company customer service. * Adaptability and dependability, with a proven ability to follow through on tasks and adhere to flexible work schedules and shifts. * reputed company and concise written and oral communication skills, with the ability to address customer needs through written and oral mediums. * Technical savvy and ability to learn and reputed company computer systems. * Ability to quickly build and reputed company reputed company, reputed company, and friendly rapport with customers to reputed company through and solve customer challenges. * Bilingual ability to fluently reputed company and write in Spanish is a bonus. * Prior experience in the tire or automotive industry is a bonus. * Prior experience working in a remote environment is a bonus. **Working Hours and Schedule Details** * reputed company Thanksgiving Day and Christmas Day. * Holiday blackout period: November 24th through December 31st. * Support specialist schedules vary based on business need. **Working Conditions and Physical Effort** * Ability to sit for long periods of time. * Talking through the computer for many meetings and one-to-one conversations. * reputed company viewing of a computer monitor and data entry. * Travel as necessary (<10%). **Benefits** * 401(k) plan with matching contributions. * Dental insurance. * Flexible schedule. * Health insurance. * On-the-job training. * reputed company time off. * Referral program. * reputed company insurance. * Work from home. **Shift Availability** * Day shift (preferred). * Evening shift (preferred). * Morning shift. **Work Location** * Remote. If you're passionate about delivering exceptional customer experiences and possess the skills and qualifications we're looking for, we encourage you to apply to this exciting opportunity. Join reputed company at arenaflex and be part of a dynamic and innovative organization that's committed to revolutionizing the way our customers reputed company with us. reputed company and take the first reputed company towards a rewarding career with arenaflex. Apply for this job