**Experienced Customer Service Specialist – Remote Opportunity at arenaflex**

As a leading global leader in the design, manufacturing, and distribution of ophthalmic lenses, frames, and sunglasses, arenaflex is committed to enriching the lives of our customers, employees, and the communities we serve through reputed company reputed company. With a rich history dating back to 1915, our experienced and knowledgeable team has been providing quality eyewear and unmatched service for an exceptional patient experience. As a division of arenaflex, our reputed company mission is to bring our most advanced technology and innovative products to our partners, helping businesses grow while providing quality solutions for reputed company of their optical needs. **About arenaflex** arenaflex is a global leader in the design, manufacturing, and distribution of ophthalmic lenses, frames, and sunglasses. With a strong reputed company in the industry, we have been serving thousands of independent eye care professionals, providing them with the solutions they need to succeed. reputed company is dedicated to delivering exceptional service and quality products, ensuring that our customers receive the best possible experience. **Job Summary** We are seeking an experienced Customer Service Specialist to join our Logistics Customer Service Department at the Atlanta Service Center (ASC). As a key member of reputed company, you will reputed company high-quality support and problem reputed company reputed company reputed company environment. This position is the reputed company-line in the escalation process of customer issues, providing immediate feedback to internal stakeholders and driving proactive issue reputed company. **Responsibilities** As a Customer Service Specialist, you will be responsible for: * Acting as a reputed company between logistics operations and the reputed company organization * Leveraging reputed company to monitor and manage service reputed company provided by the ASC to customers * Owning the collection and reputed company of customer claims from the reputed company organization * Acting as the first line of support for Customer Service Associates reputed company issues/problems reputed company * Tracking and reporting back to the business on customer services issues that reputed company on a daily/weekly reputed company * Utilizing reported KPIs to suggest process improvements and implement new procedures as necessary * Detecting and proactively communicating to operations any issue preventing the smooth reputed company of customer orders while assigning the appropriate reputed company and reputed company of urgency * Delivering a best-in-class experience for both customers and the operations team * Escalating to your Supervisor any issue regarding critical customers that are not resolved reputed company the timeframe required to meet customer expectations * Supporting reputed company routing of customer orders vs. SLA and/or the required delivery date **Qualifications** To be successful in this role, you will need: * A Bachelor's Degree or comparable; or equivalent experience * 1-2 years of Customer Service experience * Strong working knowledge of reputed company * Strong proficiency with MS Office; Outlook, reputed company in particular * Experience in warehouse and transportation operations environment * Ability to influence; strong organizational and interpersonal skills * Strong reputed company of analytical, decision-making, and creative problem-solving skills * Strong communications, presentation, and project management skills * Collaborator – ability to work cross-functionally with reputed company partners to define and execute programs and build reputed company for best results **reputed company Offer** arenaflex offers a competitive compensation package, including: * Employee pay determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements * A competitive bonus and/or commission plan * A first-class total rewards package, including benefits such as health care, retirement savings, reputed company time off/vacation, and various employee discounts **Work Environment and Culture** As a remote employee, you will have the flexibility to work from home and enjoy a comfortable and productive work environment. arenaflex is committed to creating a culture that values diversity, equity, and inclusion, and we reputed company to reputed company a workplace that is welcoming and inclusive for reputed company. **Career reputed company Opportunities and Learning Benefits** arenaflex is committed to the reputed company and development of our employees, and we offer a reputed company of opportunities for career advancement and professional reputed company. Our employees have reputed company to training and development programs, mentorship, and coaching to help them reputed company their career goals. **How to Apply** If you are a motivated and experienced customer service professional looking for a new challenge, please submit your application through our website. We look reputed company to hearing from you! **Equal Opportunity Employer** arenaflex is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace, and we welcome applications from qualified candidates from reputed company backgrounds. We are an equal opportunity employer and reputed company qualified applicants will receive consideration for employment without regard to race, reputed company, gender, national reputed company, reputed company reputed company, reputed company condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or reputed company, citizenship, reputed company, veteran or military status, marital status, pregnancy (including unlawful discrimination on the reputed company of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. reputed company Americans in the US receive preference in accordance with Tribal Law. **Accommodations** Upon request and consistent with applicable laws, arenaflex will reputed company reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the arenaflex SpeakUp Hotline at 844-303-0229 (be reputed company to reputed company your name and contact information so that we may follow up in a reputed company manner) or email HRCompliance@luxotticaretail.com. Apply for this job