**Experienced Fiber Customer Support Analyst – Delivering Exceptional Technical Support and Customer Service**

At arenaflex, we're passionate about empowering individuals to grow, learn, and thrive in a dynamic and supportive environment. As a leading innovator in the industry, we're committed to connecting people to what brings them joy, driving innovation, creativity, and impact in the world. Our team at arenaflex is a community of people who anticipate, lead, and believe that listening is where learning begins. We come together in crisis and in celebration, lifting our communities and building trust in how we show up, everywhere & always. **Join the arenaflex Team and Make a Difference** As an Experienced Fiber Customer Support Analyst at arenaflex, you'll play a vital role in delivering exceptional technical support and customer service to our valued customers. You'll join a tech support team in a call center, helping our Fios customers with their voice, data, and video services. Your expertise will be essential in troubleshooting issues in hardware, software, applications, networks, or devices and answering customer tech questions. **Key Responsibilities:** * Answer incoming calls from customers with order inquiry and/or trouble reports, providing timely and effective solutions to their concerns. * Provide customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network, ensuring a seamless and satisfying experience. * Perform analysis and isolation of trouble conditions, creating and sorting trouble reports to identify and resolve issues efficiently. * Utilize knowledge of communication and networking components to provide customers with service support and configuration of customer equipment, ensuring accurate and effective solutions. * Communicate clearly and professionally, delivering technical/industry information in a manner appropriate to the audience, building trust and rapport with customers. * Work evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business, demonstrating flexibility and adaptability in a fast-paced work environment. **What We're Looking For:** * A dedication to customer service excellence, with amazing communication skills and a positive, professional attitude. * The ability to thrive in a fast-paced work environment, enjoying helping our customers connect to the digital world. * A related Associate Degree or 2+ years' relevant experience in a technical support role. * Technical support call center experience, with a proven track record of delivering exceptional customer service. **Preferred Qualifications:** * A related Associate Degree or 2+ years' relevant experience in a technical support role. * Technical support call center experience, with a proven track record of delivering exceptional customer service. **Skills and Competencies:** * Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues. * Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues. * Proficiency in communication and networking components, with knowledge of fiber and copper networks. * Ability to work in a fast-paced environment, with flexibility and adaptability to meet changing business needs. * Strong technical skills, with the ability to learn and adapt to new technologies and systems. **Career Growth Opportunities and Learning Benefits:** * arenaflex is committed to the growth and development of our employees, offering opportunities for career advancement and professional development. * Our comprehensive training program will equip you with the skills and knowledge needed to succeed in your role, with ongoing support and mentorship. * We offer a range of learning benefits, including tuition assistance, online courses, and professional certifications, to help you achieve your career goals. **Work Environment and Company Culture:** * As a remote employee, you'll work from home with occasional in-person trainings and meetings, enjoying a flexible and autonomous work environment. * Our company culture is built on a foundation of trust, respect, and open communication, with a focus on collaboration, innovation, and customer satisfaction. * We're proud to be an equal opportunity employer, celebrating our employees' differences and fostering a sense of belonging and inclusion. **Compensation, Perks, and Benefits:** * Competitive compensation package, with a salary range of $707.50 to $1,804.50 weekly based on a full-time schedule, depending on your location and confirmed job-related skills and experience. * Comprehensive benefits package, including health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance. * Award-winning total rewards package, designed to help you move forward in your career and in areas of your life outside of arenaflex. **How to Apply:** If you're passionate about delivering exceptional technical support and customer service, and you're looking for a dynamic and supportive work environment, we encourage you to apply for this exciting opportunity. Don't miss out on the chance to join the arenaflex team and make a difference in the lives of our customers. Apply now and take the first step towards a rewarding and challenging career with arenaflex. Apply for this job