**Experienced Customer Service Representative – Account Management Support**

At arenaflex, we're dedicated to delivering exceptional customer experiences and fostering a culture of innovation and growth. As an Experienced Customer Service Representative – Account Management Support, you'll play a vital role in serving and interacting with our valued customers, preparing orders for production, and providing top-notch clerical support to our Account Managers and Senior Account Managers. **Job Summary:** We're seeking a highly skilled and customer-focused individual to join our team as an Experienced Customer Service Representative – Account Management Support. In this role, you'll work closely with our Account Managers and Senior Account Managers to ensure seamless customer interactions, efficient order processing, and exceptional service delivery. If you're passionate about providing outstanding customer experiences, possess excellent communication and organizational skills, and are eager to learn and grow with our team, we encourage you to apply. **Key Responsibilities:** * Enter orders with complete job specifications into our core business system, ensuring accuracy and attention to detail. * Process and prepare shipping and mailing instructions, ensuring timely and efficient delivery. * Process and route all proofs and materials supplied by customers, maintaining a high level of quality and attention to detail. * Assist with processing change orders, gathering information for Account Managers or Senior Account Managers, and creating and maintaining customer standing instructions and profiles. * Assist with entering specifications for Estimating, ensuring accurate and timely completion of customer requests. * Provide exceptional customer service by answering or resolving customers' questions or concerns, rather than simply taking a message for the Account Manager. * Assist in processing customer complaints, maintaining a high level of professionalism and empathy. * Maintain an accurate and timely filing system of sample books/issues and master job files, ensuring easy access and retrieval of customer information. * Take initiative to assist other teams when needed or low on work, demonstrating a willingness to learn and adapt to new situations. * Provide desk coverage for the Account Manager and manage their duties when they are out of office, ensuring seamless continuity of service. * Perform other duties as assigned, including but not limited to, miscellaneous errands and special projects at the request of Account Managers or Senior Account Managers. **Essential Qualifications:** * Minimum high school diploma or GED, along with some customer service experience. * Excellent verbal and written communication skills, with the ability to effectively interact with customers, colleagues, and management. * Excellent organizational skills and attention to detail, with the ability to prioritize tasks and manage multiple projects simultaneously. * Strong analytical and problem-solving skills, with the ability to think critically and resolve customer complaints in a professional and timely manner. * Ability to act with integrity, professionalism, and confidentiality, maintaining the trust and confidence of our customers and colleagues. * Must possess a capacity and willingness to learn a variety of computer software applications, including but not limited to, order entry and job ticket systems. * Proficient with Microsoft Office Suite or related software, with the ability to learn and adapt to new systems and technologies. **Desired Skills and Abilities:** * Associate's degree (A.A.) or equivalent from a two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience is preferred. * Familiarity with arenaflex's Technique Operating System, with the ability to learn and adapt to new systems and technologies. * Strong customer service skills, with the ability to provide exceptional service and support to our valued customers. * Ability to work in a fast-paced environment, with the ability to prioritize tasks and manage multiple projects simultaneously. * Strong communication and interpersonal skills, with the ability to effectively interact with customers, colleagues, and management. **Physical Requirements:** * Prolonged periods of sitting at a desk and working on a computer, with the ability to take regular breaks and maintain a healthy work-life balance. * Must be able to lift 15 pounds at times, with the ability to move around the office and access different departments. * Must be able to access and navigate each department at arenaflex's facilities, with the ability to move around the office and interact with colleagues. **Travel Requirements:** * Minimal travel for seminars, company meetings, etc., with the ability to travel occasionally for training and professional development. * May require occasional overnight stay, with the ability to plan and prepare for travel in advance. **Career Growth Opportunities and Learning Benefits:** At arenaflex, we're committed to providing our employees with the skills, training, and support they need to succeed in their careers. As an Experienced Customer Service Representative – Account Management Support, you'll have access to a range of learning and development opportunities, including: * Comprehensive training programs, designed to help you develop your skills and knowledge in customer service, account management, and technical skills. * Mentorship and coaching, provided by experienced colleagues and managers, to help you navigate the organization and achieve your career goals. * Opportunities for career advancement, with the ability to move into leadership roles or specialize in specific areas of customer service and account management. * Access to a range of benefits and perks, including health insurance, retirement plans, and paid time off. **Work Environment and Company Culture:** At arenaflex, we're proud of our inclusive and supportive work environment, which values diversity, equity, and inclusion. Our team is passionate about delivering exceptional customer experiences and fostering a culture of innovation and growth. As an Experienced Customer Service Representative – Account Management Support, you'll be part of a dynamic and collaborative team, working together to achieve our goals and objectives. **Compensation, Perks, and Benefits:** We offer a competitive compensation package, including: * Hourly rate of $16-$20 per hour, depending on experience and qualifications. * Comprehensive benefits package, including health insurance, retirement plans, and paid time off. * Opportunities for career advancement and professional development. * Access to a range of perks and benefits, including employee discounts, wellness programs, and recognition and reward programs. **How to Apply:** If you're passionate about delivering exceptional customer experiences and possess the skills, qualifications, and experience we're looking for, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Opportunity Employer:** arenaflex is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. If you need assistance or a reasonable accommodation to apply for employment, please contact the location HR Manager at (616) 818-4396. Apply for this job