**Experienced Customer Support Specialist – Federal Student Loan Servicing**

At arenaflex, we're dedicated to providing exceptional customer service to our clients and customers. As a Customer Support Specialist, you'll play a vital role in ensuring that our clients receive the highest level of support and service. If you're passionate about delivering outstanding customer experiences and have a knack for problem-solving, we want to hear from you! **About arenaflex** arenaflex is a leading provider of customer support services to the federal government. We're committed to delivering high-quality support to our clients and customers, and we're looking for talented individuals to join our team. As a Customer Support Specialist, you'll be part of a dynamic team that's dedicated to making a difference in the lives of our clients and customers. **Job Summary** We're seeking experienced Customer Support Specialists to join our team in Hendersonville, TN. As a Customer Support Specialist, you'll be responsible for providing exceptional customer service to our clients and customers. You'll work in a remote environment, using your excellent communication skills and problem-solving abilities to resolve customer inquiries and issues. If you're a team player with a passion for delivering outstanding customer experiences, we want to hear from you! **Responsibilities & Job Duties** As a Customer Support Specialist, you'll be responsible for: * Reviewing customer applications for various student loan programs for completion and accuracy * Handling processing, reporting, and correspondence requests regarding student loans and performing appropriate account updates/changes * Adhering to applicable client requirements, policies, and Federal and State regulations * Completing tasks in a highly productive data entry/processing environment while meeting quality assurance and key performance and department procedure expectations * Utilizing internal and external systems to complete requests received from sources including but not limited to correspondence/documents, internal reports, and file transmissions received from education servicing institutions and credit reporting agencies * Proper servicing of borrower accounts through the processing and completion of internal requests via IDQ (intra-department queues) and e-mail requests from internal departments and Customer Service Representatives * Ensuring the highest levels of privacy and security to protect our customers and business partners while providing exceptional customer service * Assisting with borrower program concerns, client requests, operational requests, account adjustment needs, or other compliance concerns * Reporting any compliance issues to leadership * Participating in continuing education programs to stay abreast of changes in federal and state laws and regulations * Demonstrating reliability through attendance and promptness **Minimum Education and Experience** * High School diploma required * 12 months experience in administrative support * 12 months computer experience in a business environment * Possess the ability to obtain and maintain a Public Trust security clearance (Federal 5C) * Requirements include: + Must NOT be in default on any Federal Student Loans or defaulted loans that are guaranteed by the federal government (typically 270 days past due) + Must be a US Citizen + Felonies or misdemeanors within the last 7 years could cause an issue in obtaining a security clearance + Applicants who have monies in non-medical Collections exceeding $7,500 could also cause an issue in obtaining the required security clearance **Preferred Education and Experience** * Bachelor's degree * 12 months of experience working on a student loan contract * 12 months of experience working in a Call Center * 12 months of experience with Microsoft Office (Outlook, Word, Excel, and OneNote) * Experience reviewing contracts and application documents for completion and accuracy **Knowledge, Skills & Abilities** * Work independently in a remote environment * Excellent communication skills, both written and verbal * Outstanding attendance and punctuality * Detail-oriented and capable of multitasking with excellent time management * Ability to work effectively both independently and as part of a team * Proficiency in using customer support software and Microsoft Office Suite * Strong computer skills (basic trouble shooting, fast and accurate typing, and using web browsers) * Reliable high-speed internet via a hard-wired ethernet connection * Access to reliable transportation throughout the tenure of your employment to our location in Hendersonville, TN to complete the onboarding and security processes, in case of internet or power failure, or additional professional situations not listed * Ability to adjust quickly to changing business needs * To qualify, an applicant must pass an online customer service assessment test * Must possess reliable high-speed internet using a hard-wired ethernet connection * Must possess reliable transportation, to the arenaflex facility in Hendersonville, TN, throughout the course of employment **Work Environment and Company Culture** As a Customer Support Specialist, you'll work in a remote environment, using your excellent communication skills and problem-solving abilities to resolve customer inquiries and issues. You'll be part of a dynamic team that's dedicated to making a difference in the lives of our clients and customers. arenaflex is committed to providing a positive and inclusive work environment that supports the growth and development of our employees. **Compensation, Perks, and Benefits** * Competitive hourly rate of $17.20 per hour * Paid Health and Welfare benefits, capped at 40 hours per week * Comprehensive benefits package, including medical, dental, and vision insurance * Opportunities for career growth and professional development * Flexible work arrangements, including remote work options * Access to cutting-edge technology and tools * Collaborative and supportive work environment **Equal Opportunity Employer** arenaflex is an Equal Opportunity Employer. We're committed to creating a diverse and inclusive work environment that supports the growth and development of our employees. We welcome applications from qualified candidates of all backgrounds and perspectives. **How to Apply** If you're passionate about delivering outstanding customer experiences and have a knack for problem-solving, we want to hear from you! To apply, please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you! Apply Now! Apply for this job