**Experienced Customer Experience Concierge – Premium Lounge Ambassador**

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our Card Members' expectations. As a Customer Experience Concierge, you'll be the face of arenaflex in our Centurion Lounge, located in the Denver Airport. You'll have the opportunity to make a lasting impression on our valued Card Members, providing personalized service, expert recommendations, and unparalleled support. **Join the arenaflex Team and Lead the Way** At arenaflex, we believe that with the right backing, people and businesses have the power to progress in incredible ways. When you join our team, you become part of a global and diverse community of colleagues who share an unwavering commitment to backing our customers, communities, and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you, with benefits, programs, and flexibility that support you personally and professionally. **Our Mission** Our mission is to become essential to our Card Members by providing differentiated products and services. We strive to make Membership come to life every day by delivering exceptional experiences that exceed our customers' expectations. As a Customer Experience Concierge, you'll play a vital role in achieving this mission by providing personalized service, expert recommendations, and unparalleled support to our valued Card Members. **Key Responsibilities** As a Customer Experience Concierge, you'll be responsible for: * Welcoming and providing access to our Card Members upon arrival at reception * Being accountable and taking ownership of the customer's experience from beginning to end * Creating innovative ways to resolve customers' issues or concerns to win their brand loyalty * Employing the Customer First philosophy in meeting customers' needs and expectations * Providing concierge and lifestyle recommendations * Providing travel consultation and minimal reservation assistance * Accommodating needs of our Card Members, by partnering with our food and beverage lounge partners **Lounge Hours of Operation** Our Centurion Lounge is open from 5:00am – 10:00pm, Monday through Sunday. Hours are subject to change due to business need. **Qualifications** A successful candidate will possess the following qualifications: * Minimum of 1-year recent experience servicing premium customers preferred * Airline, lounge, or travel industry experience preferred, including reservation experience * Passion for servicing customers with proactive solutions * Exceptional communication skills, delighting the customer with every single interaction * The ability to listen to the customer's needs, in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they received * Must exhibit the utmost professionalism and maintain a positive attitude in all interactions * The ability to rely and collaborate with your colleagues is essential, as the lounge is a very active, fast-paced, team environment * Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting the Card Members' experience at the forefront of everything you do * Must be resourceful and capable of using the Internet effectively while providing assistance in a face-to-face customer environment * Ability to utilize and switch from multiple technology platforms with ease * Adapt to an ever-changing environment and being resilient * Ability to work flexible shifts, including nights, weekends, and holidays, is essential * Light to moderate lifting may be required for certain job tasks **Salary and Benefits** The salary range for this position is $20.00 to $22.12 hourly, plus bonus and benefits. We offer a comprehensive benefits package, including: * Competitive base salaries * Bonus incentives * Support for financial well-being and retirement * Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) * Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need * Generous paid parental leave policies (depending on your location) * Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) * Free and confidential counseling support through our Healthy Minds program * Career development and training opportunities **Inclusive and Accessible Work Environment** arenaflex is committed to providing an inclusive and accessible work environment in which all people who apply for positions or who work for or on behalf of arenaflex are treated with dignity and respect and are provided with equal treatment with respect to employment, regardless of that person's age, sex, sexual orientation, gender identity, gender expression, race, color, ancestry, ethnic or national origin, citizenship, religion or creed, marital status, family status, pregnancy, disability, record of offenses, social condition or origin, political beliefs, association or activity, or other factors prohibited under applicable Human Rights legislation (the "Prohibited Grounds"). If you have a disability and need accommodation, please speak with the Recruiter for more information. **Offer of Employment** Offer of employment with arenaflex is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. **Employment Eligibility** Employment eligibility to work with arenaflex in the U.S. is required as the company will not pursue visa sponsorship for this position. **Apply Now** If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding career opportunity, apply now to become a Customer Experience Concierge at arenaflex. Apply for this job