**Experienced Service Desk Specialist/Live Chat Agent – Mobile Application Support and Customer Assistance**

At arenaflex, we're on a mission to revolutionize the way people interact with technology, and we're looking for a talented and passionate individual to join our team as a Service Desk Specialist/Live Chat Agent. If you're a tech-savvy problem solver with a knack for helping others, we want to hear from you. **About arenaflex** arenaflex is a leading innovator in the tech industry, dedicated to developing cutting-edge solutions that make a real difference in people's lives. Our team is comprised of talented individuals from diverse backgrounds, united by a shared passion for technology and a commitment to excellence. We're proud to be a part of the vibrant tech community in Denver, CO, and we're excited to welcome a new team member to our remote workforce. **Job Summary** As a Service Desk Specialist/Live Chat Agent, you'll play a critical role in ensuring the smooth operation of our myColorado application. You'll provide top-notch support to our customers, troubleshooting and resolving issues in a timely and efficient manner. If you're a quick learner, a team player, and a passionate advocate for customer satisfaction, we want to hear from you. **Responsibilities** * Provide Tier I support and customer assistance for our mobile application, utilizing chat tools and following arenaflex's standard operating procedures. * Troubleshoot, reproduce, report, and resolve problems in both iOS and Android operating systems. * Install the myColorado software on supported devices, following defined procedures, processes, and methods. * Employ Incident Management procedures to enter tickets into the required tracking system. * Collaborate with our team to resolve complex issues and improve our customer support processes. * Stay up-to-date with the latest developments in mobile technology and customer support best practices. **Minimum Qualifications** * One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support. * OR Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees. **Substitutions** * Additional, appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis. * Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications. * Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications. **Preferred Qualifications** * Jira experience. * ITIL Certification. * Agile and scrum methodology experience. * Government work experience. * Apple and Google Play Store experience. * Use of diagnostic tools and knowledge of diverse range of mobile device makes and models. **What We Offer** * Competitive salary and benefits package. * Opportunity to work with a leading innovator in the tech industry. * Collaborative and dynamic work environment. * Professional development and growth opportunities. * Flexible remote work arrangement. * Access to cutting-edge technology and tools. * Recognition and rewards for outstanding performance. **Work Environment and Culture** At arenaflex, we value diversity, inclusivity, and teamwork. Our remote workforce is comprised of talented individuals from diverse backgrounds, united by a shared passion for technology and a commitment to excellence. We're proud to be a part of the vibrant tech community in Denver, CO, and we're excited to welcome a new team member to our team. **Training and Onboarding** * 3-week training program, Monday through Friday, 9 AM to 6 PM. * Ongoing training and support to ensure your success in the role. * Opportunities for professional development and growth. **How to Apply** If you're a motivated and passionate individual with a knack for helping others, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Note:** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and supportive of all employees. Apply for this job