**Part Time After Hours - Remote Customer Service Specialist**

Join arenaflex, a leading healthcare organization, as a Part Time After Hours - Remote Customer Service Specialist. As a key member of our team, you will be responsible for providing exceptional customer service to patients, healthcare providers, and facilities while working remotely. This is an exciting opportunity to make a difference in the lives of our patients and contribute to the success of arenaflex. **About arenaflex** arenaflex is the multi-specialty physician-led organization of arenaflex HealthCare, serving over 600 doctors and advanced practice providers in the Midwest region. With over 25 years of experience, we have provided access to extraordinary care in over 145 locations and 25 specialties in the greater St. Louis, mid-Missouri, and southern Illinois areas. Our providers are nationally recognized for excellent patient satisfaction, quality healthcare, and improving the health and well-being of the communities we serve. **Job Summary** The Part Time After Hours - Remote Customer Service Specialist will be responsible for answering a high volume of inbound calls for assigned arenaflex practices. This position serves as the initial point of contact and a liaison between patients, healthcare facilities, physicians, clinical staff, and practices to facilitate patient healthcare needs. The successful candidate will utilize an electronic health record to validate and capture clinical and financial information, contributing to the coordination of patient care. **Responsibilities** As a Part Time After Hours - Remote Customer Service Specialist, you will be responsible for: * Navigating the electronic health record to obtain and validate historical information; captures and documents demographic and financial information in the electronic health record; maintains accountability for accurate data entry in the electronic health record and maintains patient privacy and security as outlined by HIPAA. * Managing a high volume of incoming calls from patients, healthcare providers, and facilities who are calling for a variety of reasons, to include scheduling appointments, refilling medications, obtaining insurance referrals, receiving symptom-based care, obtaining pre-certification for testing, insurance and/or billing questions, requests for medical forms and/or test results, etc.; ensures resolution to the call. * Leveraging critical thinking with speed and accuracy to identify reason for the call and take appropriate action based on caller need and acuity; researches complex issues in the electronic health record and consults/escalates to clinical staff when necessary; leverages multiple job aids and resources to provide appropriate level of service. * Schedules patient visits based on complex provider preferences; verifies and updates insurance and checks insurance eligibility; collects and documents demographics; maintains proficiency in and shares knowledge of insurance basics, MyChart, and appointment instructions; documents and sends messages to providers and clinical staff in the electronic health record for clinical-based needs; communicates directly with providers (physicians) to relay pertinent clinical information during after hours. * Manages calls within established performance and customer service standards; achieves targeted abandoned call rate, average speed of answer, and average transaction time; provides excellent and consistent customer service in a variety of situations; communicates in a professional, positive, and respectful manner with patients, providers, arenaflex staff, and external organizations. * BJC has determined this is a safety-sensitive position. The ability to work in a constant state of alertness and in a safe manner is an essential function of this job. **Requirements** To be successful in this role, you will need: * High School Diploma or GED * 2-5 years of experience in customer service or a related field * No experience as a supervisor * Ability to work in a fast-paced environment with a high volume of calls * Excellent communication and problem-solving skills * Ability to work independently and as part of a team * Proficiency in electronic health records and other software applications * Ability to maintain patient confidentiality and handle sensitive information **Benefits and Perks** As a Part Time After Hours - Remote Customer Service Specialist at arenaflex, you will enjoy: * Comprehensive medical, dental, vision, life insurance, and legal services available first day of the month after hire date * Disability insurance* paid for by arenaflex * Pension Plan*/403(b) Plan funded by arenaflex * 401(k) plan with arenaflex match * Tuition Assistance available on first day * BJC Institute for Learning and Development * Health Care and Dependent Care Flexible Spending Accounts * Paid Time Off benefit combines vacation, sick days, holidays, and personal time * Adoption assistance **Work Environment and Culture** arenaflex is committed to creating a work environment that is inclusive, supportive, and collaborative. As a Part Time After Hours - Remote Customer Service Specialist, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional patient care. Our remote work environment allows for flexibility and work-life balance, while our comprehensive benefits and perks ensure that you and your family are well taken care of. **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity. Please visit our website at [insert website URL] to learn more about this role and apply online. **Equal Opportunity Employer** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive and respectful of all individuals, regardless of their background, culture, or identity. **Contact Us** If you have any questions or would like to learn more about this opportunity, please contact our HR department at [insert contact information]. We look forward to hearing from you! Apply for this job