**Experienced Customer Service Representative – Provider Support – Remote Opportunity in Tennessee**

At arenaflex, we're simplifying the healthcare experience, creating healthier communities, and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the healthcare system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us and start doing your life's best work. **About arenaflex** arenaflex is a leading healthcare organization dedicated to providing innovative solutions that improve the lives of our members. We're committed to creating a healthier world by removing barriers to quality care and making healthcare more accessible, affordable, and equitable. Our team is passionate about making a difference, and we're looking for talented individuals like you to join our mission. **Job Summary** We're seeking an experienced Customer Service Representative to join our team in Tennessee. As a key member of our provider support team, you'll be responsible for providing exceptional service to healthcare providers, answering questions, and resolving issues related to benefits, eligibility, billing, and clinical authorizations. This is a full-time remote opportunity, and you'll have the flexibility to work from home while making a real impact on the lives of our members. **Primary Responsibilities** * Serve as the advocate for providers by demonstrating accountability and ownership to resolve issues * Service providers in a multi-channel environment, including call, concurrent chat, and email * Quickly and appropriately triage contacts from healthcare professionals, including physician offices, clinics, and billing offices * Seek to understand and identify the needs of the provider, answering questions and resolving issues related to benefits, eligibility, billing, and clinical authorizations * Research and dissect complex prior authorization and claim issues, taking appropriate steps to resolve identified issues and avoid repeat calls, messages, and provider dissatisfaction * Collaborate effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers in a timely manner * Strong multitasking to effectively and efficiently navigate more than 30 systems to extract necessary information to resolve and avoid issues across multiple lines of business, provider types, and call types * Influence providers to utilize self-service digital tools, assisting with navigation questions and selling the benefits of the tool, including aiding in faster resolution **Required Qualifications** * High School Diploma or equivalent work experience * Must be 18 years of age or older * 1+ years of customer service experience with analyzing and solving customer concerns * Experience with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications * Ability to type at the speed of greater than or equal to 35-40+ WPM with an accuracy of 90% * Ability to work any full-time (40 hours/week), 8-hour shift between the hours of 9AM-5:30 PM CST from Monday-Friday, with occasional overtime, weekends, and holidays based on business need **Preferred Qualifications** * Experience in a related environment, such as office, call center, customer service, etc., using phones and computers as the primary job tools * Prior healthcare experience and knowledge of healthcare terminology **Telecommuting Requirements** * Reside within the state of Tennessee * Ability to keep all company-sensitive documents secure (if applicable) * Required to have a dedicated work area established that is separated from other living areas and provides information privacy * Must live in a location that can receive a UnitedHealth Group-approved high-speed internet connection or leverage an existing high-speed internet service **Soft Skills** * Ability to multi-task, including the ability to type in multiple conversations * Ability to resolve calls and messages, avoiding escalated complaints * Time management skills * Emotional Intelligence and Empathy * Active Listening and Comprehension * Excellent written communication skills * Demonstrated problem-solving, organization, and interpersonal skills * Demonstrated experience consistently achieving quality and productivity standards **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping you grow and develop your skills. As a Customer Service Representative, you'll have access to: * Comprehensive training program to help you succeed in your role * Opportunities for career advancement and professional growth * Access to ongoing training and development programs to enhance your skills and knowledge * Collaborative and supportive team environment **Work Environment and Company Culture** arenaflex is a dynamic and inclusive organization that values diversity, equity, and inclusion. We're committed to creating a work environment that's welcoming, respectful, and supportive of all employees. As a remote employee, you'll have the flexibility to work from home while still being part of a vibrant and engaged team. **Compensation, Perks, and Benefits** arenaflex offers a competitive compensation package, including: * Competitive salary and benefits * Comprehensive health insurance * 401(k) retirement plan * Paid time off and holidays * Opportunities for professional growth and development **Diversity, Equity, and Inclusion** arenaflex is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. **How to Apply** If you're passionate about making a difference in the lives of our members and are looking for a challenging and rewarding career opportunity, apply now! 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