**Experienced Customer Care Advocate (Wednesday - Sunday / 10am - 6:30pm CST) at arenaflex**

**Join arenaflex's dynamic team as a Customer Care Advocate and play a vital role in delivering exceptional patient care and support. As a key member of our customer service team, you will be responsible for providing outstanding call experiences, educating patients and providers, and ensuring seamless communication between patients and our business.** **About arenaflex** arenaflex is a leading healthcare technology company dedicated to improving the quality of healthcare and patient experience through innovative solutions. Our team is passionate about delivering exceptional customer care and support, and we are seeking a highly skilled and compassionate Customer Care Advocate to join our ranks. **Responsibilities and Duties** As a Customer Care Advocate at arenaflex, you will be responsible for: * Providing superior customer care by troubleshooting customer/patient issues relating to product, services, and patient enrollment * Responding to inquiries, completing various daily tasks, and providing verbal and written information to external and internal customers and accounts * Maintaining a positive attitude and working relationship with all customers, patients, and arenaflex associates * Ensuring CRM compliance and accurate documentation * Managing tickets and emails in a timely fashion * Participating in inbound and outbound call work as assigned * Demonstrating flexibility and adaptability in a fast-paced, dynamic environment **General Experience** To succeed in this role, you will need to possess: * Excellent verbal and written communication skills, with the ability to provide clear and concise information to internal and external customers * A patient and client-driven approach, with a focus on delivering exceptional customer care and support * Strong attention to detail and ability to maintain accurate records and documentation * Ability to work in a secure environment, with a focus on protecting sensitive information and adhering to HIPAA and privacy requirements * Proficiency in Microsoft Office, particularly Outlook, Word, Excel, and PowerPoint * Experience with Customer Relationship Management software, such as Salesforce.com * Demonstrated ability to meet individual level metrics and adapt to changing business needs **Qualifications** We are seeking a highly skilled and experienced Customer Care Advocate with: * A minimum of 2+ years of customer service experience in a high-volume environment (60+ activities per day) * Experience in a fast-paced patient or healthcare provider-focused environment, preferably in a medical device company * Strong evidence of great customer service via phone, email, fax, or web modalities * Demonstrated commitment to helping people and resolving issues, including those that require independent thinking and sound judgment skills * Strong commitment to quality and patient care * Ability to work in a multitasking role and manage multiple priorities in a fast-paced environment * Strong verbal and written English communication skills, with a strong skillset in keyboarding and typing (40 WPM) **Work Environment and Company Culture** As a Customer Care Advocate at arenaflex, you will be working in a fast-paced, dynamic environment with a collaborative and supportive team. You will have the opportunity to work from home, with a secure and stable internet connection, and will be required to have a dedicated workspace with a laptop and two monitors. arenaflex is committed to providing a positive and inclusive work environment, with a focus on employee well-being and development. **Compensation and Benefits** arenaflex offers a competitive compensation package, including: * Regular full-time position with a competitive salary * Excellent benefits, including medical, dental, and vision insurances, health savings account employer contributions, and cafeteria plan pre-taxed benefits * Travel reimbursement for medical care, noncontributory basic life insurance, and short/long-term disability * Emotional health support for you and your loved ones, legal/financial/identity theft/pet and child referral assistance, paid parental leave, paid holidays, and travel assistance for personal trips and PTO * 401(k) with company match, Employee Stock Purchase Plan, pet insurance discount, and unlimited access to LinkedIn Learning classes **Career Growth Opportunities and Learning Benefits** arenaflex is committed to providing opportunities for growth and development, with a focus on employee learning and well-being. As a Customer Care Advocate, you will have the opportunity to: * Participate in regular training and development programs, including Zoom meetings and in-office training sessions * Collaborate with a dynamic team to deliver exceptional customer care and support * Develop your skills and expertise in a fast-paced, dynamic environment * Take advantage of opportunities for career growth and advancement within arenaflex **How to Apply** If you are a highly skilled and compassionate customer service professional with a passion for delivering exceptional patient care and support, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a positive and inclusive work environment, with a focus on employee well-being and development. **FLSA Status** This position is non-exempt under the Fair Labor Standards Act. **Remote Work Opportunity** This position is a remote work opportunity, with the ability to work from home. arenaflex requires that all employees have a dedicated workspace with a laptop and two monitors, and a secure and stable internet connection. **Additional Requirements** arenaflex requires that all employees have the following technical capabilities at their home: * High-speed internet with a minimum upload capacity of 50 MBPS and download capacity of 150 MBPS * A plug-in directly to the home internet router for network stability * A secure environment for all related activities * Desk space for a laptop and two monitors **In-Office Potential** arenaflex may require in-office attendance at times, based on business needs. This may include training, meetings, in-office staff days, internet outages in your area, IT Helpdesk needs, and other development opportunities. Advanced notice will be provided for all outside of IT Helpdesk needs. **Key Metric Expectations** As a Customer Care Advocate at arenaflex, you will be expected to meet the following key metrics: * Attendance: regular attendance and punctuality are essential for this role * Quality Scores: all activities are subject to a quality review, and quality scores must be at or above the minimum acceptable rate * Unavailable time: adherence to schedule and time available for calls and activities * HIPAA and Privacy escalations: tracking and monitoring of HIPAA and privacy escalations, with a focus on regulatory compliance * Other metrics: average call wrap time, productivity, average call handle time, and general service level expectations **OT and Holiday Potential** arenaflex may require overtime and holiday work, based on business needs. Overtime will be assigned under a request and approval basis, and holiday assignments will be posted for selection based on a bid/lottery criterion. **What's In It For You** As a Customer Care Advocate at arenaflex, you will have the opportunity to: * Work in a fast-paced, dynamic environment with a collaborative and supportive team * Develop your skills and expertise in a patient and client-driven environment * Take advantage of opportunities for career growth and advancement within arenaflex * Enjoy a competitive compensation package, including excellent benefits and a 401(k) with company match * Participate in regular training and development programs, including Zoom meetings and in-office training sessions * Collaborate with a dynamic team to deliver exceptional customer care and support **Apply Now** If you are a highly skilled and compassionate customer service professional with a passion for delivering exceptional patient care and support, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job