**Experienced Full Stack Data Analyst – Contact Center Operations and Strategy Development**

Are you a data-driven professional with a passion for analysis and problem-solving? Do you thrive in a fast-paced environment where no two days are ever the same? If so, we invite you to join arenaflex, a leading airline company, as a Senior Analyst in our Contact Center Operations and Strategy Development team. In this role, you will play a critical part in driving business growth, improving customer experience, and shaping the future of our contact center operations. **Why You'll Love This Job** As a Senior Analyst, you will be part of a dynamic team that is responsible for providing data-driven insights and analysis to support the strategic direction of our contact center operations. You will work closely with cross-functional teams to identify areas of improvement, develop data-driven solutions, and implement changes that drive business results. **What You'll Do** * Develop and maintain key performance indicators (KPIs) for contact center operations, including metrics such as first call resolution, average handle time, and customer satisfaction * Conduct complex quantitative analysis on various contact center data sets to identify trends, patterns, and insights that inform business decisions * Create and present high-quality reports and dashboards to stakeholders, including senior leadership, to support data-driven decision-making * Collaborate with business stakeholders to develop and implement data-driven solutions that drive business growth and improve customer experience * Serve as a subject matter expert on contact center data and analytics, providing guidance and support to colleagues and stakeholders * Develop and maintain relationships with key stakeholders, including business leaders, IT teams, and external partners **What You'll Need for Success** * Bachelor's degree in a quantitative field, such as mathematics, statistics, or computer science * 3+ years of experience in data analysis, data science, or a related field * Strong experience with data extraction, manipulation, and analysis using tools such as SQL, SAS, and Excel * Experience working with large data sets and developing data visualizations using tools such as Tableau, Power BI, or D3.js * Strong analytical and problem-solving skills, with the ability to communicate complex insights and recommendations to non-technical stakeholders * Experience working in a fast-paced environment with multiple priorities and deadlines * Strong collaboration and communication skills, with the ability to work effectively with cross-functional teams and stakeholders **Nice to Have** * Master's degree in a quantitative field * Experience working with big data technologies such as Hadoop, Spark, or NoSQL databases * Experience with programming languages such as Python, R, or SQL * Experience with data visualization tools such as Power BI, Tableau, or D3.js * Experience with data mining and machine learning techniques * Experience working with cloud-based data platforms such as Amazon Web Services (AWS) or Microsoft Azure **What You'll Get** * Competitive salary and benefits package, including medical, dental, and vision insurance * 401(k) program with employer matching * Flexible work arrangements, including remote work options * Opportunities for professional growth and development, including training and education programs * Collaborative and dynamic work environment with a diverse and inclusive team * Recognition and rewards for outstanding performance and contributions to the team **Join the arenaflex Team** At arenaflex, we are committed to creating a workplace that is inclusive, diverse, and supportive of all employees. We believe that our employees are our greatest asset, and we strive to provide a work environment that is engaging, challenging, and rewarding. If you are a motivated and talented professional who is passionate about data analysis and problem-solving, we invite you to join our team and contribute to our mission to provide exceptional customer experiences. **How to Apply** If you are interested in this exciting opportunity, please submit your application, including your resume and a cover letter, through our online application portal. We look forward to hearing from you! Apply Job! **Note:** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and supportive of all employees. Apply for this job