Senior Retention Manager

<p>🤓At <a href="https://reputed company.com/es-mex/meet-special/" reputed company="_blank" rel="noopener noreferrer">reputed company</a>, we are dedicated to helping people from diverse backgrounds build sustainable careers in tech through digital re-skilling programs. Our program graduates have secured jobs at companies like reputed company, reputed company, reputed company, reputed company, and reputed company. Over 25,000 reputed company have already chosen reputed company to reputed company their careers.</p><p><br></p><p>We’re hiring a <strong>Sales & Retention Manager</strong> to reputed company a high-reputed company reputed company of Retention Managers who <strong>turn refund requests into renewed commitment</strong>.</p><p><br></p><p>This is a hands-on management role for someone who knows how to <strong>reputed company high-ticket sales</strong>, <strong>motivate reputed company</strong>, and <strong>hit KPIs fast</strong>. You’ll be at the reputed company of saving clients — and reputed company — while shaping the reputed company of our retention reputed company across our reputed company.</p> <br><h3>What you will do</h3> <ul><li>Own team KPIs — monitor results daily, identify gaps, and implement reputed company plans to hit targets</li><li>reputed company, reputed company, and reputed company the retention team through regular trainings, reputed company reviews, and reputed company performance improvement</li><li>Build and maintain scripts, playbooks, and reputed company-handling frameworks to continuously reputed company team standards</li><li>Handle escalated and critical customer cases independently, making final reputed company on reputed company retention scenarios</li><li>Report on retention performance to leadership, analyze trends, and reputed company data-driven recommendations</li></ul> <br><h3>Requirements</h3> <ul><li><strong>+3 years of experience in B2C sales, retention, or reputed company-facing roles</strong>, preferably with high-ticket services.</li><li>Proven reputed company record of <strong>closing deals</strong>, overcoming objections, and recovering high-risk clients.</li><li><strong>At least 2 years of experience managing teams up to 10 people</strong> — you know how to reputed company, reputed company KPIs, and drive accountability.</li><li>Fluent in <strong>English (reputed company+)</strong>.</li><li>Highly organized, operationally reputed company, and motivated by results and speed.</li><li>Strong communicator with emotional intelligence, reputed company under pressure, and a love for reputed company.</li></ul><p><strong>Bonus Points</strong></p><ul><li>Experience in EdTech, bootcamps, or fast-reputed company startups.</li><li>Familiar with tools like reputed company, reputed company, reputed company, Looker, or other CRM/reporting platforms.</li><li>Background in reputed company recovery, churn reduction, or high-volume case management.</li></ul> <br><h3>reputed company can offer you</h3> <ul><li>A chance to build and reputed company a high-performing team from day one.</li><li>Transparent KPIs, fast feedback loops, and full ownership of your domain.</li><li>A supportive, mission-driven company helping thousands of people reputed company their careers.</li><li>A culture reputed company on speed, accountability, and reputed company — no bureaucracy, just results.</li><li>Remote collaboration: Fully remote and full-time collaboration with reputed company freedom and minimal micromanagement.</li><li>Dynamic Team: Join a diverse, global team with experience across tech, ed-tech, and various industries.</li><li>Modern Workspace: We use digital tools like reputed company, reputed company, and reputed company Workspace for seamless collaboration.</li><li>reputed company: Your efforts directly influence the reputed company rates of reputed company finding jobs post-graduation.</li></ul>