**Email/Chat/Phone Specialist (Nights and Weekends) – Live Events Enthusiast Wanted to Join arenaflex Team**

At arenaflex, we're passionate about creating unforgettable experiences for our customers. As a leading ticket marketplace, we're dedicated to providing top-notch service to our fans, ensuring they get the right seats at the right price. We're now seeking an Email/Chat/Phone Specialist (Nights and Weekends) to join our team, where you'll be at the forefront of representing the arenaflex brand and delivering exceptional customer experiences. **The Opportunity:** As an Email/Chat/Phone Specialist (Nights and Weekends) at arenaflex, you'll have the chance to engage with hundreds of customers who share our passion for live events. You'll be part of a dynamic team that thrives on making connections with our customers, whether troubleshooting technical concerns or answering questions about events or our services. Our Customer Experience Representative will be responsible for answering questions about purchases, active orders, inventory, upcoming events, and utilizing internal and external technology to manage order fulfillment. **How Your Role Contributes to the Success of arenaflex:** • Handle customer contacts, promptly and professionally, to ensure a seamless experience for our fans. • Answer questions about purchases, orders, inventory, and upcoming events, providing accurate and timely information. • Support our customers proactively via phone, email, and live chat, resolving issues and exceeding expectations. • Utilize internal and external technology to manage order fulfillment, ensuring efficient and accurate processing. • Be a team player and contribute to our culture and growth, fostering a collaborative and supportive work environment. • Create memorable experiences with customers who share our love for live events, building loyalty and driving retention. **How Your Role Expectations Will Progress as a Call Center Associate in the First 30, 90, and 180 Days:** **30 Days in:** • Complete new hire orientation, gaining the resources you need to be successful in your role. • Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers. • Acclimate to team and company norms, business objectives, and arenaflex values. • Gain access to and familiarize yourself with our accounts and internal systems. • Shadow teammates and document what you've learned from observing and listening to their emails and calls. **90 Days in:** • Perform core responsibilities comfortably on your own, taking ownership of customer interactions. • Maintain, harvest, and aid internal and external relationships to achieve progress and advance objectives. • Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies. • Understand service level expectations, KPIs, and other metrics to watch for, ensuring continuous improvement. **180 Days in:** • Apply methods to execute individual tasks that positively impact the team, driving results and growth. • Play an active role in continued learnings to advance skill sets necessary for team goals. • Handle front-line customer escalations and follow-ups, providing exceptional service and resolving issues. • Feel empowered to participate in extracurricular projects that will contribute to the success of the organization. **What You'll Bring:** • 1-2 years of customer service experience via phone, email, and live chat, with a proven track record of delivering exceptional service. • Team player mentality and drive to contribute to culture and growth, fostering a collaborative and supportive work environment. • Sense of curiosity to ask questions and keenness to improve upon work, driving continuous learning and improvement. • Passion for live events (sports, concerts, or theatre), sharing our love for creating unforgettable experiences. • Flexible schedule to work evenings, weekends, and holidays, ensuring you're available to support our customers. • Excellent verbal and written communication skills, with the ability to articulate complex information in a clear and concise manner. • Experience with Zendesk or similar help desk software, with a strong understanding of ticketing systems and customer support tools. **Schedule:** • 1:30pm-10:00pm Thursday/Friday off • 1:30pm-10:00pm Monday/Tuesday off • Hybrid schedule with 3 days in office and 2 days remote, providing flexibility and work-life balance. **Compensation:** • $40,000 base salary with bi-annual bonuses and equity, recognizing your contributions and growth. • Training is fully paid, ensuring you have the resources and support needed to succeed in your role. **Benefits:** • arenaflex provides competitive compensation, bonus incentives, and equity for all employees, recognizing your value and contributions. • FLEX PTO, mental health days, medical, dental, and vision insurance, 401K matching, and a variety of additional workplace perks, ensuring your well-being and success. • Monthly credits and discounts for attending live events, fostering a culture of live event enthusiasts and providing opportunities for growth and exploration. • Hybrid working model, providing flexibility and work-life balance, ensuring you can thrive in a dynamic and supportive environment. **Join the arenaflex Team:** If you're passionate about live events, customer service, and creating unforgettable experiences, we want to hear from you! Apply now to become an Email/Chat/Phone Specialist (Nights and Weekends) at arenaflex, where you'll be part of a dynamic team that's dedicated to delivering exceptional service and making a lasting impact. Apply Job! Apply for this job