**Experienced Third Shift Customer Solutions Representative – Remote Opportunity at arenaflex**

At arenaflex, we're committed to delivering exceptional customer experiences that exceed expectations. As a Third Shift Customer Solutions Representative, you'll play a vital role in providing top-notch service to our valued customers, ensuring their needs are met with precision and care. If you're a motivated and customer-focused individual with a passion for delivering results, we want to hear from you. **About arenaflex** arenaflex is a leading provider of innovative solutions and services, dedicated to making a positive impact on our customers' lives. With a strong commitment to excellence, we strive to create a work environment that fosters growth, collaboration, and innovation. Our team is passionate about delivering exceptional results, and we're excited to welcome like-minded individuals to join our dynamic team. **Job Summary** As a Third Shift Customer Solutions Representative, you'll be responsible for providing exceptional customer service over the phone, dispatching calls to technicians, and performing various administrative duties. This is a fully remote position, with the exception of training, which will take place at our on-site facility in McHenry, IL. If you're a motivated and customer-focused individual with a passion for delivering results, we encourage you to apply. **Key Responsibilities** * Answer inbound phone calls to schedule jobs and handle customer service inquiries * Initiate outbound phone calls for scheduling of service calls * Handle various customer inquiries and requests efficiently and accurately * Dispatch the correct technician (based on qualifications, geography, customer preference) to each job * Utilize Service Titan & ClearPath software to effectively plan and dispatch jobs * Proactively communicate with customers regarding estimated arrival times, technician details, etc. * Communicate with technicians regarding availability, expected completion time, etc. * Ensure accuracy of details (customer name, phone number, address, etc.) on all scheduled calls * Perform a variety of administrative duties as requested by your direct supervisor and other managers in the company * High interaction with service technicians and various customers from residential to commercial * Other duties as assigned **Essential Qualifications** * High school diploma or equivalent (GED) * Minimum of 3 years relevant work experience in customer service environment * Must live in Illinois and be able to reliably commute to McHenry, IL each day for training * Previous dispatch experience a plus * Strong verbal and written communication skills * Plumbing, Electric & HVAC experience a Plus * Attention to detail * Ability to manage priorities and workflow * Ability to deal effectively with a diversity of individuals at all organizational levels * Versatility, flexibility, and a willingness to work within constantly changing priorities * Proficient in Microsoft Office * Ability to work from home efficiently * Ability and willingness to work nights and weekends **Preferred Qualifications** * Previous experience in a similar role or industry * Strong technical skills, including proficiency in Service Titan & ClearPath software * Experience working with a variety of customers, including residential and commercial clients * Strong problem-solving and analytical skills * Ability to work in a fast-paced environment with multiple priorities **Skills and Competencies** * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work in a fast-paced environment with multiple priorities * Strong technical skills, including proficiency in Service Titan & ClearPath software * Ability to manage priorities and workflow * Ability to deal effectively with a diversity of individuals at all organizational levels * Versatility, flexibility, and a willingness to work within constantly changing priorities **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their skills. As a Third Shift Customer Solutions Representative, you'll have access to: * On-site training facility for continuous employee development * Paid Time Off (PTO) * Paid Holidays * Tuition Reimbursement * Opportunities for career advancement and professional growth * Collaborative and dynamic work environment **Work Environment and Company Culture** arenaflex is a dynamic and innovative company that values collaboration, creativity, and customer satisfaction. Our team is passionate about delivering exceptional results, and we're committed to creating a work environment that fosters growth, innovation, and fun. As a Third Shift Customer Solutions Representative, you'll be part of a team that's dedicated to making a positive impact on our customers' lives. **Compensation, Perks, and Benefits** * Starting at $20.00/hour * Medical, Dental & Vision Insurance * Supplemental AFLAC Insurance Options * 401(k) Plan with Company Match * Company-provided Life Insurance * Employee discounts on company-provided services * Paid Time Off (PTO) * Paid Holidays * Tuition Reimbursement **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering results, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online application portal. Apply Now! We can't wait to hear from you! Apply for this job