**Experienced Patient Care Customer Service Representative – Evening & Weekend Shifts (Remote)**

At arenaflex, we are dedicated to providing exceptional patient care and delivering high-quality medical products and services to our customers. As a national leader in the healthcare industry, we strive to empower patients to manage their health and treatment at home, while keeping them engaged in their care. Our mission is to make a positive impact on the lives of our patients and their families, and we are seeking a compassionate and skilled Patient Care Customer Service Representative to join our team. **Overview and Responsibilities** We are seeking a highly motivated and detail-oriented Patient Care Customer Service Representative to join our Sleep Central (After Hours Call Center) team in Murray, KY. As a Patient Care Customer Service Representative, you will be responsible for contacting patients regarding delivery of equipment, taking patient orders, verifying patient information, and placing orders in a timely manner. This is a remote position, and you will have the opportunity to work from home, providing flexibility and work-life balance. **Key Responsibilities:** * Accurately transcribe patient profiles over the telephone, including data entry of information and possible outbound calling * Obtain medically necessary documentation * Process patient orders through our online pharmacy system * Resolve tracking issues and reschedule shipping orders for patients * Troubleshoot problems based on patient input regarding the scope and/or magnitude of failure * Verify orders are complete * Perform other duties as assigned **Qualifications and Requirements:** * High school diploma or GED equivalent * Experience in the medical field and administrative record management * Strong customer service background * Valid driver's license in the state of residence with a clean driving record (when applicable for the position) * Background investigation (company-wide) * Drug screen (when applicable for the position) * Ability to work independently and as part of a team * Self-motivation, organized, time-management, and deductive problem-solving skills * Ability to accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division * Medical terminology * Effective communication skills, both oral and written * Ability to maintain confidentiality and practice discretion and caution when handling sensitive information **Skills and Competencies:** * Effectively communicate in English; both oral and written * Helpful, knowledgeable, and polite while maintaining a positive attitude * Interpret a variety of communications (verbal, non-verbal, written, listening, and visual) * Multi-task along with attention to detail * Ability to work in a fast-paced environment and meet deadlines * Strong problem-solving skills and ability to think critically * Ability to work independently and as part of a team **Work Environment and Company Culture:** At arenaflex, we value our employees and strive to create a positive and supportive work environment. Our company culture is built on the principles of respect, empathy, and compassion. We believe in empowering our employees to make a difference in the lives of our patients and their families. As a remote employee, you will have the flexibility to work from home, providing a better work-life balance. **Compensation and Benefits:** * Competitive salary of $16 per hour * Quarterly bonus opportunity * 100% remote work from home, day one of employment * Must live in the US and live within 60 miles of any arenaflex location * This position requires working five days a week, including every Saturday and Sunday, as well as three evening shifts during weekdays starting at or after 4:00 pm Central time * Schedules vary and can be discussed during the interview process * Comprehensive benefits package, including: + 401(k) + Medical, dental, and vision + Life insurance and disability + Generous paid time off and paid holidays + Employee discount program + Employee recognition program + Bonus and incentive opportunities + Mileage reimbursement (when applicable for the position) + Telephone reimbursement (when applicable for the position) **Career Growth Opportunities and Learning Benefits:** At arenaflex, we believe in investing in our employees and providing opportunities for career growth and development. As a Patient Care Customer Service Representative, you will have the opportunity to work with a variety of patients and develop your skills in customer service, communication, and problem-solving. We offer ongoing training and development opportunities to help you succeed in your role and advance your career. **How to Apply:** If you are a motivated and compassionate individual who is passionate about providing exceptional patient care, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you! **Equal Opportunity Employer:** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, regardless of their background, culture, or identity. We believe in recruiting, employing, training, promoting, transferring, separating from employment, and compensating employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other personal characteristic protected by applicable federal, state, and local laws governing nondiscrimination in employment in each locality where arenaflex has employees. Apply for this job