**Experienced Seasonal Customer Service Representative – Remote Part-Time Opportunity**

**Join arenaflex's dynamic team and experience the thrill of working in a remote, people-first environment!** Are you a customer service enthusiast looking for a seasonal part-time opportunity that offers flexibility, learning, and growth? Look no further! arenaflex is seeking an experienced Seasonal Customer Service Representative to join our team on a part-time basis. As a Seasonal Customer Service Representative, you will be an integral part of our team, providing exceptional customer service to our valued clients and members. **About arenaflex** arenaflex is a prominent provider of innovative technology and services that uniquely solve critical healthcare payer challenges. We live and work with purpose, care about others, act with integrity, communicate with transparency, and don't take ourselves too seriously. Our commitment to a people-first approach shapes everything we do, from collaborating as a team to serving our valued clients. We believe that creating a vibrant and human-centric environment can inspire engagement, empower our team members, and ignite a sense of purpose in all that we accomplish. **Purpose and Scope** As a Seasonal Customer Service Representative, you will be responsible for receiving, investigating, and responding to all member inquiries and resolving member problems and/or complaints in a timely and accurate manner. You will work closely with our team to provide exceptional customer service, drive our culture through values and customer service standards, and develop and maintain positive relationships through effective and timely communication. **Job Specifics** * **Schedule:** 20 hours total, with two 8-hour shifts on Saturdays and Sundays, and an additional 4-hour shift scheduled for coverage during peak business hours. * **Duration:** October 2024 through January 2025 * **Time Off:** No long-term planned time off during the assignment * **Availability:** You must be available on weekends and adhere to the specified schedule and training period. **Who You Are** At arenaflex, you're more than just a seasonal employee – you're part of the team! We offer an experience that is more supportive and inclusive, where you will like the people and clients you're working with and value the relationships you're able to develop. We're looking for unique individuals who bring their unwavering integrity, imagination, and ability to think outside the box. Together, we can build greatness for everyone. **Once You Work Your "Season"** You will be eligible for priority consideration to return for future seasonal hiring periods if you have a 13-week break in service prior to working again. You will also have access to opportunities for regular full-time roles when they become available. **Principal Responsibilities and Duties** * **Answers and tracks telephone calls** within established department standards * **Tracks all existing member calls** within the IKA database, ensuring that documentation is concise and factual * **Responsible for fully understanding** all lines of business benefits, medical management processes, demographic change processes, and process for changing Primary Care Physicians (PCP) * **Answer "entry level" claims inquiries** * **Takes "Over the Counter" (OTC) orders** for products and diabetic supplies * **Understands and processes "entry level" enrollment and disenrollment procedures** * **Enters prospective members** into our software database * **Maintains appropriate current source documents and reference documents** * **Interacts professionally** with other employees, customers, and suppliers * **Works effectively as a team contributor** on all assignments * **Works independently** while understanding the necessity for communicating and coordinating work efforts with other employees and organizations * **As required, re-directs calls** to appropriate department **Customer Service** * **Responsible for driving** the arenaflex culture through values and customer service standards * **Accountable for outstanding customer service** to all external and internal contacts * **Develops and maintains positive relationships** through effective and timely communication * **Takes initiative and action** to respond, resolve, and follow up regarding customer service issues with all customers in a timely manner **Education, Experience, and Required Skills** * **Ability to read and interpret documents** and calculate figures and amounts * **Strong typing skills** (40-60WPM) * **Ability to manage all customer questions/issues** while maintaining the highest level of professionalism, provide thoughtful prompt resolution with empathy, poise a consistent voice with the ongoing goal of establishing a positive customer experience * **Must be self-driven** with a positive outlook and have the ability to demonstrate confidence, tact, patience, and diplomacy while dealing with customers * **Ability to follow directions** and complete tasks accurately as well as accept supervisory input and constructive criticism * **Ability to toggle between different systems** to gather information and provide updates * **Excellent oral and written communication skills**, including good grammar, voice, and diction * **Proficient in MS Office**, including basic computer and keyboarding skills * **Excellent customer service skills** (friendly, courteous, and helpful) * **High school diploma or general education degree (GED)** required * **Minimum of six months to one-year related experience** required * **An equivalent combination of education, training, and experience** **What We Offer** * **Remote work environment** with flexibility and autonomy * **Opportunities for growth and development** in a dynamic and supportive team * **Competitive compensation and benefits** package * **Access to training and development programs** to enhance your skills and knowledge * **A fun and inclusive work environment** with a people-first approach **How to Apply** If you're a motivated and customer-focused individual looking for a seasonal part-time opportunity, we encourage you to apply! Please visit our website to submit your application and join our team at arenaflex. Apply for this job