**Experienced Customer Service Representative – Remote Opportunity in Texas**

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are ever the same? If so, we want to hear from you! arenaflex is revolutionizing the way we interact with customers, and we're seeking a talented Customer Service Representative to join our award-winning team. As a Customer Service Representative at arenaflex, you'll be the face of our company, providing top-notch support to our customers through phone, email, and chat. You'll be the go-to expert for all things related to our products and services, and you'll have the opportunity to make a real difference in the lives of our customers. If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you! **About arenaflex** arenaflex is a leading e-commerce retailer that's changing the way people shop for their pets. We're a company that's passionate about delivering exceptional customer experiences, and we're committed to making a positive impact on the lives of our customers and their pets. Our team is made up of talented and dedicated individuals who are passionate about what we do, and we're looking for like-minded individuals to join our ranks. **What You'll Do** As a Customer Service Representative at arenaflex, you'll be responsible for providing exceptional customer support through phone, email, and chat. You'll be the go-to expert for all things related to our products and services, and you'll have the opportunity to make a real difference in the lives of our customers. Some of your key responsibilities will include: * Engaging directly with customers who contact us for a variety of topics, from helping them shop for their new pet to finding that perfect chew toy or problem-solving when something doesn't go as planned. * Researching and problem-solving to determine appropriate solutions for customers, thinking proactively, and setting follow-ups as needed to ensure contact resolution. * Operating with understanding, utilizing active listening, patience, empathy, and kindness to customers and team members alike. * Operating with a willingness to learn, sharing feedback, getting feedback, and being open-minded to grow. * Engaging with teammates, your direct manager, and other team members across many levels of the organization using virtual collaboration tools such as Zoom, Slack, and webcams to contribute to an infectious customer-centric culture of collaboration. **What You'll Need** To be successful in this role, you'll need to have: * 2 years of customer service experience * Excellent communication skills (written, verbal, and listening) in a written assessment * Ability to multi-task (e.g., maintain a conversation on the phone while navigating on the computer and taking notes) and perform well in a fast-paced environment * Proficiency in using computers, both for data entry, as well as for rapid navigation through systems and the internet to search for information to help support our customers * Ability to adapt to change with the business needs of the company * Flexibility to shift schedule and work overtime as needed by the business unit * Must bring proven ability to maintain confidentiality and secure sensitive information * High school diploma or equivalent * Must be able to pass a background check **Technical Requirements** To ensure that you have the necessary equipment and infrastructure to perform your job duties, you'll need to have: * A work area that is large enough to accommodate computer monitors and is free from distractions, including any background noise that impacts the customer experience. * A work area that is acceptable for webcam use. * A reliable wired, high-speed internet and broadband connection (30 Mbps+ download speed/ 10 Mbps+ upload speed (You can test your internet speed at speedtest.net or by contacting your service provider.) * You will provide high-speed internet. We will provide everything else (computer, monitor, keyboard, mouse, headset, webcam). * A phone line is not required. You must have a cell phone or tablet that can be used for two-factor authentication through Okta Verify. Options for two-factor authentication include: + A smartphone or tablet on which the Okta mobile app can be downloaded. + A cell phone that can receive SMS messages and phone calls. **Why Join arenaflex Customer Service?** At arenaflex, we're committed to creating a workplace culture that's inclusive, supportive, and empowering. We believe that our employees are our greatest asset, and we're dedicated to providing them with the tools, resources, and opportunities they need to succeed. Some of the benefits of joining our team include: * YOU BELONG: arenaflex is a place where you can be your authentic self. Our team members are from everywhere--different places and different walks of life. It is what makes them unique. Likewise, arenaflexians are empowered to bring their perspectives to deliver on our mission! * YOU CAN GROW: Our culture is for those who thrive on delivering results and becoming their best – no matter their role or location. * YOU CAN MAKE A DIFFERENCE: You are encouraged to be curious, ask questions, bring ideas forward, and act like an owner in everything that you do. * YOU WILL GET SUPPORT: When you join arenaflex Customer Service, you will have ongoing training and development, resources, and opportunities to become your best. * YOU WILL GET REWARDED: arenaflex has you covered when it comes to competitive wages, medical & dental insurance, 401k, plus more! Of course, the biggest perk is the ability to work together with other smart, driven, and passionate arenaflexians who are making an impact each day. **Equal Opportunity Employer** arenaflex is committed to equal opportunity. We value and embrace diversity and inclusion of all team members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@arenaflex.com. If you have a question regarding your application, please contact HR@arenaflex.com. To access arenaflex's Customer Privacy Policy, please click here. To access arenaflex's California CPRA Job Applicant Privacy Policy, please click here Apply Job! Apply for this job