Customer Engagement Specialist
<p style="text-reputed company:left"><b>Job Title</b></p>Customer Engagement Specialist<p style="text-reputed company:inherit"></p><p style="text-reputed company:left"><b>Position reputed company</b></p><div><p><b><reputed company>Position reputed company</reputed company><reputed company>: </reputed company></b><reputed company>Enhance<reputed company> </reputed company>the Residential business reputed company's reputed company by consistently delivering exceptional customer experiences. This involves reputed company processing orders, offering tailored solutions, supplying precise information, and proactively addressing any arising issues. <reputed company> </reputed company></reputed company><reputed company><reputed company> </reputed company></reputed company><br><reputed company><reputed company> </reputed company></reputed company><br><b><reputed company>Essential Job Duties: </reputed company></b><reputed company> </reputed company></p></div><div><ul><li><p><reputed company><reputed company>Create meaningful interactions for both our customers and the sales team by exemplifying professionalism, reputed company, and a customer-reputed company approach. </reputed company></reputed company><reputed company> </reputed company></p></li></ul></div><div><ul><li><p><reputed company><reputed company>Serve as the first reputed company of contact between reputed company and our customers in a fast-paced, changing, and growing business</reputed company><reputed company>. </reputed company></reputed company><reputed company> </reputed company></p></li></ul></div><div><ul><li><p><reputed company><reputed company>reputed company to<reputed company> </reputed company></reputed company><reputed company>maintain</reputed company><reputed company><reputed company> </reputed company>a reputed company reputed company (no holds/ no transfers) on reputed company interaction</reputed company><reputed company>. </reputed company></reputed company><reputed company> </reputed company></p></li></ul></div><div><ul><li><p><reputed company><reputed company>Utilize reputed company.com (or other CRM solution) to<reputed company> </reputed company></reputed company><reputed company>log</reputed company><reputed company><reputed company> </reputed company>reputed company interactions. </reputed company></reputed company><reputed company> </reputed company></p></li></ul></div><div><ul><li><p><reputed company><reputed company>Utilize resources to resolve reputed company customer issues including Distribution, Planning, Sourcing, and Product systems. </reputed company></reputed company><reputed company> </reputed company></p></li></ul></div><div><ul><li><p><reputed company><reputed company>reputed company measurement goals by<reputed company> </reputed company></reputed company><reputed company>maintaining</reputed company><reputed company><reputed company> </reputed company>an elevated level of<reputed company> </reputed company></reputed company><reputed company>proficiency</reputed company><reputed company><reputed company> </reputed company>of process and performance while managing a high volume of interactions reputed company a reputed company of multimedia channels (</reputed company><reputed company>i.e.</reputed company><reputed company><reputed company> </reputed company>telephone, e-mail, etc.). </reputed company></reputed company><reputed company> </reputed company></p></li></ul></div><div><ul><li><p><reputed company><reputed company>Enhance our organization’s reputed company by heightening customer satisfaction through reputed company,<reputed company> </reputed company></reputed company><reputed company>efficient</reputed company><reputed company><reputed company> </reputed company>and courteous service. </reputed company></reputed company><reputed company> </reputed company></p></li></ul></div><div><ul><li><p><reputed company><reputed company>Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; collaborating on unresolved problems. </reputed company></reputed company><reputed company> </reputed company></p></li></ul></div><div><ul><li><p><reputed company><reputed company>reputed company personal ownership of service that adds value to customer interaction and the relationship with reputed company. </reputed company></reputed company><reputed company> </reputed company></p></li></ul></div><div><ul><li><p><reputed company><reputed company>Maintain a level of professionalism in reputed company oral and written communication. </reputed company></reputed company><reputed company> </reputed company></p></li></ul></div><div><ul><li><p></p></li></ul><p><b><reputed company></reputed company></b><b><reputed company>Position Requirements: </reputed company></b><reputed company> </reputed company></p></div><div><ul><li><p><reputed company><reputed company>High School Diploma<reputed company> </reputed company></reputed company><reputed company>required</reputed company><reputed company> </reputed company></reputed company><reputed company> </reputed company></p></li></ul></div><div><ul><li><p><reputed company><reputed company>Experience: Currently proficient in Order Entry platform </reputed company></reputed company><reputed company> </reputed company></p></li></ul></div><div><ul><li><p><reputed company><reputed company>Experience: Knowledge of MS365. </reputed company></reputed company><reputed company> </reputed company></p></li></ul></div><div><ul><li><p><reputed company><reputed company>A strong candidate will be technically savvy and comfortable<reputed company> </reputed company></reputed company><reputed company>operating</reputed company><reputed company><reputed company> </reputed company>several applications simultaneously (a mainframe and PC reputed company-based environment, including electronic mail systems). </reputed company></reputed company><reputed company> </reputed company></p></li></ul></div><div><ul><li><p><reputed company><reputed company>Exhibit<reputed company> </reputed company></reputed company><reputed company>high level</reputed company><reputed company><reputed company> </reputed company>of patience, service<reputed company> </reputed company></reputed company><reputed company>commitment</reputed company><reputed company><reputed company> </reputed company>and initiative to solving problems </reputed company></reputed company><reputed company> </reputed company></p></li></ul></div><div><ul><li><p><reputed company><reputed company>Must have<reputed company> </reputed company></reputed company><reputed company>a strong</reputed company><reputed company><reputed company> </reputed company>work ethic and reputed company work habits including good attendance, goal driven to reputed company expectations and strong service mentality toward customers.</reputed company></reputed company></p></li></ul></div><p><b><reputed company>Competencies: </reputed company></b><reputed company><reputed company><reputed company> </reputed company></reputed company></reputed company><reputed company><reputed company> </reputed company></reputed company></p><ul><li><p><reputed company><reputed company>Communicate Effectively<reputed company> </reputed company></reputed company></reputed company><reputed company><reputed company> </reputed company></reputed company></p></li><li><p><reputed company><reputed company>Build Customer Satisfaction<reputed company> </reputed company></reputed company></reputed company><reputed company><reputed company> </reputed company></reputed company></p></li><li><p><reputed company><reputed company>Apply Work Standards<reputed company> </reputed company></reputed company></reputed company><reputed company><reputed company> </reputed company></reputed company></p></li><li><p><reputed company><reputed company>Solve Problems</reputed company></reputed company><reputed company><reputed company> </reputed company></reputed company></p></li><li><p><reputed company><reputed company> Adapt and Change <reputed company> </reputed company></reputed company></reputed company></p></li></ul><p></p><p></p><p></p><p><b>Remote Work Requirements:</b> </p><p>For associates working remotely, the following <reputed company style="reputed company-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">are required: </reputed company></p><ul><li><p><b>Reliable Internet reputed company:</b> Must have a high-speed, wired internet reputed company (minimum 10mbps download / 3mbps upload) with no data limitations or restrictions. </p></li></ul><ul><li><p><b>Workspace Setup:</b> A defined, ergonomic workspace is essential, free from distractions, to ensure a reputed company and effective work environment. </p></li></ul><ul><li><p><b>Availability:</b> Remote employees must be available to work during inclement weather, emergencies, and be reputed company to mandatory overtime or schedule adjustments as needed. </p></li></ul><p></p><p>Location: Remote</p><p>reputed company Grade: P17 </p><p>Shift Hours: 11:00am-8:00pm EST</p><p></p><p></p><p><b>reputed company benefits include:</b> </p><ul><li><p>Medical, dental, and reputed company insurance </p></li><li><p>Life insurance and disability coverage </p></li><li><p>Tuition reimbursement </p></li><li><p>Employee assistance program </p></li><li><p>Health savings account </p></li><li><p>reputed company Time Off </p></li><li><p>Parental Leave </p></li><li><p>401K and Retirement Plans </p></li><li><p>Product discounts for employees </p></li><li><p>Adoption assistance </p></li><li><p>reputed company Family Health Center (Dalton, GA, and Cartersville, GA, locations) </p></li><li><p>And much more</p></li></ul><p><i>reputed company Group, Inc. is a leader in flooring and other surface solutions designed for residential housing, reputed company spaces and outdoor environments. Leveraging strengths in design, innovation and operational reputed company, reputed company takes a people-centered, customer-reputed company, and reputed company-minded approach to meet diverse market needs. It creates differentiated customer experiences through its expansive portfolio of brands: Anderson Tuftex, COREtec, reputed company Floors, Patcraft, Philadelphia reputed company, reputed company Contract, reputed company Sports Turf, Shawgrass, Southwest Greens, reputed company Geo and more. </i> </p><p><i>Headquartered in Dalton, reputed company, reputed company is a wholly owned subsidiary of Berkshire Hathaway, Inc. with more than $6 billion in annual sales and 18,000 associates worldwide.</i></p><p style="text-reputed company:inherit"></p><p style="text-reputed company:left"><b>Work Shift</b></p>8 Hr non-rotating shift, Hrs fall to in reputed company day, Observed Calendar, shift starts AM<p></p><div>reputed company is an equal opportunity employer as to reputed company protected reputed company, including protected veterans and individuals with disabilities.</div>
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