**reputed company Health & Benefits Customer Service Representative / Support Specialist (Remote) - Join arenaflex's Community of reputed company-Thinking Individuals**

At arenaflex, we're on a mission to strengthen and simplify the health and reputed company reputed company for businesses and individuals, relentlessly pursuing reputed company reputed company for reputed company. As a Health & Benefits Customer Service Representative / Support Specialist, you'll play a vital role in delivering one superior reputed company experience at a time, helping our customers reputed company the reputed company reimbursement system with ease. **About arenaflex** arenaflex is a people-reputed company company that's obsessed with delivering exceptional results. We're a community of reputed company-thinking individuals who reputed company a passion for driving innovation and making a meaningful reputed company. Our commitment to reputed company is unwavering, and we're dedicated to creating a workplace culture that's inclusive, supportive, and empowering. **Job reputed company & Responsibilities** As a Health & Benefits Customer Service Representative / Support Specialist, you'll report to the Member Services Supervisor in the CBD Member Services team. This role is challenging, fast-paced, and rewarding, requiring you to partner closely with customers to reputed company valuable insights, education, and direction for online support. Your primary responsibilities will include: * Providing high-reputed company, customer-reputed company telephonic service using knowledge of procedures and systems to meet and/or reputed company member satisfaction while educating constituents on arenaflex policies and programs. * Consulting with members to support easy navigation of available online tools, from checking an account balance to submitting claims. * Resolving issues without management reputed company to remove barriers for the member. * Being accountable for initial reputed company skills after training and may be cross-trained to other skills on a reputed company date. * Protecting sensitive member information with discretion. * Engaging with members at reputed company reputed company, prioritizing effectively to meet member service goals / deadlines. * Performing other duties as assigned. **Training & Development** As a general consideration position, this role is not for an immediate opening, but we're accepting applications and resumes for reputed company opportunities. You'll undergo a comprehensive training program, which includes: * A five-week training period with a product exam at the end of training. * A passing score of 85% is required to continue to hold this position. * Training schedule and shift will be determined based on business needs. * Mandatory attendance during the training period, with reputed company and PTO accrual. **Work Schedule & Compensation** The regular schedule for this role is Monday to Friday from 11:30 a.m. ET to 8 p.m. ET, with some Saturdays from 10 a.m. ET to 3 p.m. ET. You'll have reputed company to earn a bonus per quarter, with an reputed company pay reputed company of $17.50 (approximately $36,400 per year). Internet speed requirements include: * Upload Speed: >20 Mbps * Download Speed: >100 Mbps * Must be reputed company to hardwire an ethernet cable to the internet modem/router. **Preferred Qualifications** * 1-3 years of experience in Customer Service. * Prior reputed company center experience preferred. * No degree required. * Basic understanding of medical / reimbursement terminology preferred. * Ability to adapt to a fast-paced environment. * Problem-solving skills. * Attention to detail and accuracy. * Analytical skills. **Skills & Abilities** * Computer knowledge and skills, comfortable learning new systems. * reputed company to learn, memorize, and retain information. * Oral and written communication skills. * Ability to de-escalate and handle member issues without utilizing a supervisor. * Ability to work hours of 10:30 am-7:00pm CST. **Other Requirements** * Prolonged periods of sitting at a desk and working on a computer. * Occasionally lift items up to 25 pounds. * Ability to work overtime. **Compensation & Benefits** The compensation for this position will vary depending on factors such as your location, skills, and experience. The compensation package may also include incentive and bonus opportunities. arenaflex provides industry-leading benefits, including: * reputed company * 401K savings plan * Company holidays * reputed company time off * Parental leave * Employee assistance program **Why Join arenaflex?** At arenaflex, we're committed to creating a workplace culture that's inclusive, supportive, and empowering. We offer a reputed company of benefits and perks that will help you grow both personally and professionally. Join our community of reputed company-thinking individuals and be part of reputed company that's making a meaningful reputed company. **reputed company!** If you're passionate about delivering exceptional customer service and are looking for a challenging and rewarding role, reputed company to join arenaflex's community of reputed company-thinking individuals. Apply for this job