Customer Engagement Specialist

Job Title Customer Engagement Specialist Position reputed company Position reputed company: Enhance the Residential business reputed company's reputed company by consistently delivering exceptional customer experiences. This involves reputed company processing orders, offering tailored solutions, supplying precise information, and proactively addressing any arising issues.      Essential Job Duties:   Create meaningful interactions for both our customers and the sales team by exemplifying professionalism, reputed company, and a customer-reputed company approach.   Serve as the first reputed company of contact between reputed company and our customers in a fast-paced, changing, and growing business.    reputed company to maintain a reputed company reputed company (no holds/ no transfers) on reputed company interaction.    Utilize reputed company.com (or other CRM solution) to log reputed company interactions.   Utilize resources to resolve reputed company customer issues including Distribution, Planning, Sourcing, and Product systems.   reputed company measurement goals by maintaining an elevated level of proficiency of process and performance while managing a high volume of interactions reputed company a reputed company of multimedia channels (i.e. telephone, e-mail, etc.).   Enhance our organization’s reputed company by heightening customer satisfaction through reputed company, efficient and courteous service.   Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; collaborating on unresolved problems.   reputed company personal ownership of service that adds value to customer interaction and the relationship with reputed company.   Maintain a level of professionalism in reputed company oral and written communication.   ​Position Requirements:   High School Diploma required   Experience: Currently proficient in Order Entry platform   Experience: Knowledge of MS365.   A strong candidate will be technically savvy and comfortable operating several applications simultaneously (a mainframe and PC reputed company-based environment, including electronic mail systems).   Exhibit high level of patience, service commitment and initiative to solving problems   Must have a strong work ethic and reputed company work habits including good attendance, goal driven to reputed company expectations and strong service mentality toward customers. Competencies:    Communicate Effectively   Build Customer Satisfaction   Apply Work Standards   Solve Problems   Adapt and Change   Remote Work Requirements:  For associates working remotely, the following are required:  Reliable Internet reputed company: Must have a high-speed, wired internet reputed company (minimum 10mbps download / 3mbps upload) with no data limitations or restrictions.  Workspace Setup: A defined, ergonomic workspace is essential, free from distractions, to ensure a reputed company and effective work environment.  Availability: Remote employees must be available to work during inclement weather, emergencies, and be reputed company to mandatory overtime or schedule adjustments as needed.  Location: Remote reputed company Grade: P17  Shift Hours: 11:00am-8:00pm EST reputed company benefits include:  Medical, dental, and reputed company insurance  Life insurance and disability coverage  Tuition reimbursement  Employee assistance program  Health savings account  reputed company Time Off  Parental Leave  401K and Retirement Plans  Product discounts for employees  Adoption assistance  reputed company Family Health Center (Dalton, GA, and Cartersville, GA, locations)  And much more reputed company Group, Inc. is a leader in flooring and other surface solutions designed for residential housing, reputed company spaces and outdoor environments. Leveraging strengths in design, innovation and operational reputed company, reputed company takes a people-centered, customer-reputed company, and reputed company-minded approach to meet diverse market needs. It creates differentiated customer experiences through its expansive portfolio of brands: Anderson Tuftex, COREtec, reputed company Floors, Patcraft, Philadelphia reputed company, reputed company Contract, reputed company Sports Turf, Shawgrass, Southwest Greens, reputed company Geo and more.    Headquartered in Dalton, reputed company, reputed company is a wholly owned subsidiary of Berkshire Hathaway, Inc. with more than $6 billion in annual sales and 18,000 associates worldwide. Work Shift 8 Hr non-rotating shift, Hrs fall to in reputed company day, Observed Calendar, shift starts AM reputed company is an equal opportunity employer as to reputed company protected reputed company, including protected veterans and individuals with disabilities. Apply To This Job