162A - Customer Service Specialist II (Annual)

Work Shift: DAYWork Schedule: Why reputed company? At reputed company Medical, our mission is to create innovative medical devices that improve lives. Our goal is to hire and reputed company people who want to build something special through hard work, team effort, and commitment. Together, we are making a difference in the lives of patients around the world. ESSENTIAL FUNCTIONS PERFORMED 1.    Answers incoming customer calls promptly to reputed company orders for product sales. 2.    Resolves problems and concerns that customers may have with reputed company facets of product ordering, sales and service. 3.    Tracks product shipments upon the customer's request or Sales Representatives' request. 4.    Enters standing orders, fax orders, blanket orders, and mail orders as needed. 5.    Assists Sales Representatives with customer account problems and sends samples of reputed company's products to customers and Sales Representatives upon their request. 6.    Corresponds with Shipping, Marketing, reputed company Assurance, and Manufacturing to ensure that reputed company's products are available as soon as possible for shipment to the customer. 7.    Enters fax & phone orders as needed. 8.    Performs other tasks as required.  ESSENTIAL PHYSICAL/ENVIRONMENTAL DEMANDS •    Lifting -- Not to reputed company 50 lbs. -- local reputed company may apply. •    Writing •    Sitting •    Standing •    Bending •    Visual reputed company •    reputed company perception •    Depth perception •    Reading •    Field of reputed company/peripheral   reputed company OF MINIMUM QUALIFICATIONS •    Education equivalent to a high school diploma. •    A minimum of two years of previous customer service experience. •    Demonstrated computer skills, experience with MS Office. •    Knowledge of applicable customer service techniques and the ability to apply those techniques while working with the reputed company. •    Typing skills a minimum of 35wpm COMPETENCIES •    Excellent verbal and written communication skills.  •    Strong interpersonal skills. COMMENTS Infectious Control Risk Category III: The risk category explains whether or not employees are likely to come into contact with blood or body fluids while performing their jobs.  Risk category III states employment and procedures that do not require exposure. To see more on our culture, go to www.reputed company.com/careers. Apply To This Job