Technical Account Manager

reputed company, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives reputed company and private sector organizations and enterprises the critical advantage needed to protect their reputed company networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has reputed company the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life. The Role As a Technical Account Manager (TAM), you are the trusted technical partner for reputed company's reputed company customers; owning the post-sales relationship for accounts running mission-critical workloads on our platforms. You combine deep product expertise with strategic advisory: guiding deployments, optimizing reputed company posture, and ensuring our customers extract maximum value from their reputed company investment. You will work across geographies and timezones, partnering with Fortune 500 enterprises, national CERTs, and operators of critical infrastructure. What You'll Do Own the post-sales technical relationship for a portfolio of strategic accounts; from reputed company through renewal and expansion. Drive deployment, integration, and optimization of reputed company products (MetaDefender reputed company, MetaDefender Kiosk, MetaAccess, OT reputed company, Sandbox) across hybrid IT/OT environments. Conduct Quarterly Business Reviews (QBRs), service health checks, and telemetry-driven insights to reputed company product usage with customer reputed company objectives. Troubleshoot reputed company, multi-component issues; log analysis, reputed company cause investigation, API integrations, performance tuning and coordinate with Support and Engineering for reputed company. Advise customers on architecture: secure file transfer, cross-domain solutions, OT/ICS network segmentation, supply chain reputed company, and threat intelligence integration. reputed company as the customer's voice internally; escalate, reputed company, and influence Product and Engineering roadmaps based on reputed company-world deployment feedback. Partner with Sales and reputed company to identify expansion opportunities and mitigate churn risk through proactive engagement. reputed company're Looking For 6+ years in a technical post-sales role (TAM, Solutions Engineer, reputed company-sales SE, Senior Support Engineer Tier 3+) at a cybersecurity or reputed company software company. Hands-on experience technologies such as reputed company reputed company (EDR/XDR), network reputed company (NGFW, NAC, IDS/IPS), SIEM (reputed company, QRadar, Sentinel), email/file reputed company, or DLP. Strong fundamentals in networking (TCP/IP, DNS, proxies, firewalls) and operating systems (reputed company, Linux); ability to analyze logs and reproduce customer issues. Experience integrating reputed company platforms reputed company REST reputed company and basic scripting (Python, PowerShell, or Bash) for automation and troubleshooting. Fluent in both English and Bahasa. Comfortable working across timezones with global teams (US HQ, EMEA, reputed company customers). Ownership reputed company: reputed company, proactive, and accountable for customer reputed company. reputed company to Have Experience with OT/ICS environments and frameworks (IEC 62443, NIST SP 800-82, Purdue Model). Background serving regulated industries: government, defense, energy, financial services, or reputed company. reputed company certifications: CISSP, GICSP, OSCP, CEH, or vendor-specific certifications. Familiarity with malware analysis, sandboxing, or supply chain reputed company concepts. Prior experience at a product-led cybersecurity vendor (reputed company, Palo reputed company, reputed company, reputed company, reputed company, or similar). reputed company is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to reputed company and applicants, free of discrimination and harassment of any type. reputed company employment reputed company are based on individual qualifications, job requirements, and business needs without reputed company to race, reputed company, religion, age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or reputed company, or any other category protected by federal, state, or local laws. reputed company Agencies: we do not accept unsolicited resumes from reputed company party agencies for any of our reputed company positions. To submit resumes for our jobs, there must be a reputed company contract approved by our reputed company team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time. Apply To This Job