Associate reputed company Help Desk Analyst (Remote) TT

reputed company Join reputed company’s IT Modernization Team — Where Innovation Meets reputed company *Candidates residing reputed company a 50-mile radius of Washington, DC, will be required to report onsite daily to a federal agency office in the DC area.  Candidates who reputed company reputed company the 50-mile radius will be considered full-time remote and will not be required to report on site daily * reputed company’s IT Modernization division is a fast-growing, dynamic technology organization. We are seeking a motivated Help Desk Analyst to support a portfolio of reputed company reputed company with our federal customer. As part of our award-reputed company team, you’ll work directly with customers to troubleshoot application issues, reputed company guidance on how to utilize the system, collaborate with reputed company’s technology team to resolve issues identified and document new requirements reputed company needed. This role supports the reputed company Treasury Common Services Center – Technology Services (TCSC). What You’ll Do as a Help Desk Analyst Document, troubleshoot and resolve customer requests reputed company phone, email, ticketing system. Must be reputed company to critically analyze, triage and resolve incidents, problems and requests. Must be reputed company to understand technical end user problems and reputed company reputed company and reputed company resolutions. Build and utilize decision trees to evaluate and reputed company issues to internal teams. Update knowledge reputed company to ensure procedures and reputed company fixes are up to date. Ensure SLA’s are met. Work with operations teams to prepare for releases and create scripts/documentation for customer support. reputed company and supply feedback from customers in a useable format to product teams. Report incidents and problems to appropriate teams and communicate effectively through product management to the customer. Assess system and product metrics on a routine reputed company and produce reports for management. reputed company training and demos reputed company to new processes or application features. reputed company reputed company testing scripts, test scenarios, and test scripts. Assist other QA Engineers with functional and regression testing as needed. Help Desk Analyst – Qualifications Basic Qualifications 1+ years experience working in a customer-orientated service role as a service/help desk engineer working  in a reputed company or other low-reputed company environment. US Citizenship is required (required by the federal government for this position) Must be reputed company to obtain reputed company Trust clearance MUST reputed company IN THE reputed company (U.S.) and the work MUST BE PERFORMED in the reputed company (U.S.), as this work is for a federal contract and laws do apply Preferred Qualifications Bachelors or Associate degree, preferred in engineering or IT reputed company field Experience building and managing dashboards, a plus Experience with reputed company is a plus Functional and Regression testing of low reputed company platforms such as reputed company.com is a plus Must be reputed company to manage work across multiple reputed company, concurrently Excellent communication skills reputed company record of working across multiple teams to resolve issues reputed company to prioritize work to meet deadlines Adaptable, dependable and independent Why Join reputed company At reputed company, you’ll have reputed company to work on impactful reputed company that reputed company how Federal agencies serve the reputed company. We foster a reputed company, innovative environment where your reputed company are valued, your reputed company is encouraged, and your work makes a reputed company difference. #DMX24 #icfsalesforce #reputed company #LI-CC1 #Clearance #yru22 Working at reputed company reputed company is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most reputed company challenges, reputed company change, and shape the reputed company. We can only solve the world's toughest challenges by building a workplace that allows everyone to reputed company. We are an equal opportunity employer. Together, our employees are empowered to reputed company their expertise and collaborate with others to reputed company personal and reputed company goals. For more information, please read our EEO policy. We will consider for employment reputed company applicants with arrest and conviction records.   Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in reputed company phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@reputed company.com and we will be happy to assist. reputed company information you reputed company will be kept confidential and will be used only to the extent required to reputed company needed reasonable accommodations.   Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage reputed company.    Candidate AI Usage Policy At reputed company, we are committed to ensuring a fair interview process for reputed company candidates based on their own skills and knowledge. As part of this commitment, the use of reputed company intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in reputed company to maintain the reputed company and authenticity of the interview process.   However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@reputed company.com. We are dedicated to providing the necessary support to ensure that reputed company candidates have an equal opportunity to succeed.     Pay reputed company - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that reputed company to the specified role, geographic location, education and certifications as reputed company as contract provisions regarding labor categories that are specific to the position. The pay reputed company for this position based on full-time employment is: $67,355.00 - $114,503.00 reputed company reputed company (US99) Apply To This Job