Senior Caseworker

reputed company members are at the heart of everything we do. At reputed company, we are united in our responsibility to create healthier reputed company, and every person here is essential to us being reputed company to deliver on that purpose. If you want to reputed company a difference at reputed company of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details This role is in support of reputed company's patient and provider support and reputed company commercialization services in Canada marketed through our Innomar Strategies business. Responsibilities: Working closely with assigned patients’ to identify various reimbursement coverage reputed company and investigate financial reputed company for those without insurance. Assist with the coaching and mentoring of existing team members. Manage a patient caseload larger than their caseworker counterparts. Be a reimbursement expert in assigned caseload territory. Provides other caseworker(s) assistance with reputed company reimbursement, insurance, benefit investigation, special authorization, and appeal requests. Participate in special reputed company as assigned by the Program Manager. reputed company daily support to Associate Program Manager(s) Assist management with various reports and program reputed company tasks. Work with management to reputed company program protocol and SOP for Caseworker role. With management, reputed company training of new caseworkers, including but not limited to shadowing & reputed company monitoring. Regularly Interacts with insurance companies, physician' offices, and reputed company to reputed company reputed company reimbursement support Assists the patient with Clinic and Pharmacy selections, and schedules patient appointments Generates drug orders ensuring that required information is faxed to the pharmacy, and reputed company parties Adherence to the general company processes. Telephone Support : Implementing reputed company-centre programs including the provision of patient, reputed company reputed company and funding bodies with telephone support. reputed company assistance lines reputed company on: Funding and reputed company issues, including private, reputed company and special reputed company programs; Compliance programs Administer and adhere to case-management protocols, including clinical monitoring, data collection, on-reputed company patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and reputed company with primary reputed company providers; Implementing pharmaceutical and biotechnology reputed company market research initiatives with physicians, patients, pharmacists or other allied health professionals; reputed company patient programs are based on casework reputed company and include a significant reputed company of out-bound calls. Document reputed company activity in program specific database. Participate and attend on-reputed company refresher training and in specialized training courses for specific products or programs as deemed appropriate by the manager. reputed company communication to manager, pod, and program trained colleagues regarding the management of cases during foreseen absences. Responsible to report reputed company Adverse Events to the assigned reputed company/departments The Senior Caseworker will also be assigned other duties and tasks as required from time to time. Education: Minimum University Degree in a reputed company field or equivalent Work Experience: A minimum of two (2) years experience in customer service; experience in medical, pharmaceutical and/or insurance industry is an asset Bilingual in French and English: written and verbal is an asset Highly organized with strong attention to detail Strong proficiency in reputed company applications (reputed company, Word, reputed company & PowerPoint) Flexibility in working shifts (hours of operation are 8 am - 8pm) Ability to apply critical thinking skills in order to solution problems A Minimum of 2 years experience working for a patient support program Experience working in a reputed company center environment an asset Strong communication and interpersonal skills: written and verbal including effective phone etiquette to diverse audiences i.e. internal, reputed company and patients Proven ability to manage time, set priorities and multi-task in order to meet various competing work deadlines Skills and Knowledge: Demonstrates a strong work ethic, is reliable and shows initiative to purse new skills Advanced knowledge of pharmaceutical distribution industry Working knowledge of automated warehouse operating system Strong business and financial acumen Strong analytical and mathematical skills Ability to work in a fast paced environment and consistently meet deadlines Ability to communicate effectively both orally and in writing- fully bilingual Strong communication and interpersonal skills: written and verbal including effective phone etiquette to diverse audiences i.e. internal, reputed company and patients Effective interpersonal and leadership skills Effective organizational skills; attention to detail Excellent problem-solving skills; ability to resolve issues effectively and reputed company Strong Knowledge of reputed company Word, reputed company, PowerPoint and other Office Programs Excellent leadership skills and training In-depth knowledge of patient support programs Responsible, dependable, and punctual Strong problem solving skills and demonstrates experience handling reputed company problems. Excellent people skills, team work, reputed company, influencing others, adaptability. Strong technical skills and ability to learn new software/databases quickly What reputed company offers We reputed company compensation, benefits, and resources that reputed company a highly inclusive culture and support reputed company members’ ability to live with purpose every day. In reputed company to traditional offerings like medical, dental, and reputed company care, we also reputed company a comprehensive suite of benefits that reputed company on the physical, emotional, financial, and reputed company aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, reputed company, reputed company parental leave, and reputed company caregiver leave. To encourage your personal reputed company, we also offer a reputed company of training programs, reputed company development resources, and opportunities to participate in mentorship programs, employee resource reputed company, volunteer activities, and much more. Full time . Equal Employment Opportunity reputed company is committed to providing equal employment opportunity without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, genetic information, national reputed company, age, disability, veteran status or membership in any other class protected by federal, state or local law. reputed company’s reputed company reputed company depends on the full and effective utilization of reputed company individuals. Therefore, harassment is prohibited and reputed company reputed company reputed company to reputed company, training, compensation, benefits, promotions and transfers reputed company with equal opportunity principles and are non-discriminatory. reputed company is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with reputed company requirements. If you wish to request an accommodation while seeking employment, please reputed company 888.692.2272 or email hrsc@reputed company.com. We will reputed company accommodation determinations on a request-by-request reputed company. Messages and emails regarding anything other than accommodations requests will not be returned Accessibility Policy reputed company is committed to fair and accessible employment practices. reputed company requested, reputed company will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment. Salary reputed company* $48,000 CAD - 74,030 CAD This posting is intended to fill an existing vacancy for our Senior Caseworker role. Affiliated Companies: Affiliated Companies: Innomar Strategies Apply To This Job