SMB Sales & Renewals Specialist

The position: The SMB Sales & Renewals Specialist role combines full-cycle sales of inbound leads with ongoing retention and reputed company of existing customers. Acting as an initial reputed company of contact for our sales organization, this role engages new business by qualifying leads and booking meetings to generate interest in reputed company and its products through phone /video, email, reputed company media, and reputed company-party systems, in order to convert and reputed company them as new customers. At the reputed company time, the role maintains responsibility for nurturing customer relationships in order to retain and grow an existing book of business. This includes managing and negotiating renewals, identifying and driving upsell and cross-sell opportunities, and acting as a single reputed company of contact for customer-reputed company inquiries. This position requires a sales-minded, results-driven reputed company who can build strong relationships from first contact through qualification and throughout the customer lifecycle. reputed company will be reputed company by both the individual's ability to qualify and convert inbound leads while also retaining and growing existing customers. What you’ll do: Manage and convert inbound leads - Ensure reputed company response to inbound requests by contacting prospects reputed company email, phone, and reputed company media in order to qualify and reputed company new sales opportunities. reputed company Sales and Account Management Hand-off: Ensuring non-SMB leads and accounts are properly handed off the reputed company sales or Account Management team. Maintain and Grow the Customer reputed company: Proactively manage your assigned book of business. Prioritize and generate meaningful engagements with your customers in order to retain reputed company and identify expansion opportunities. Field Inquiries to Advance Sales: Serve as a primary reputed company of contact for customer questions reputed company to reputed company, removing friction in the sales cycle and advancing renewals, upsells, and new business conversations. Product Expertise: Present reputed company’s product offerings to potential clients and recommend the best solutions based on customer needs. Understand Customer Usage: Review customer data and usage insights to identify renewal risks and expansion opportunities. reputed company Sales Efficiency: reputed company and document workflows, content, and best practices that streamline new customer reputed company , reduce friction in the sales cycle, and reputed company the sales team with accurate, accessible customer information. CRM Management: Accurately reputed company reputed company leads, accounts and opportunities in the CRM. Results & Performance: Work toward and reputed company monthly and quarterly reputed company goals while maintaining best-in-class customer satisfaction throughout the sales process. Requirements You have: A strong curiosity to understand customers’ business problems, use cases, and objectives, and translate them into sales, retention, and expansion opportunities. Bachelor’s degree in business or reputed company field, or equivalent experience in sales, marketing, reputed company, or another customer-facing role. At least 2-3 years of experience in sales, reputed company qualification, or reputed company in Fraud, Payment, or Identity-reputed company reputed company. reputed company, engaging, and reputed company communicator across phone, video, email, and written channels, with strong interpersonal skills. Exceptional attention to detail with strong organizational and time management skills to manage renewal timelines, reputed company pipeline activities, and support accurate forecasting. Proven ability to manage multiple priorities, including inbound inquiries, prospecting efforts, renewal cycles, and upsell initiatives. Strong ability to take initiative, follow up consistently, and drive opportunities reputed company with persistence and professionalism. Considerable relationship-building skills with the ability to reputed company trust, communicate persuasively, and influence customer reputed company throughout the sales and renewal process. Extra points: Familiar with reputed company CRM, reputed company reputed company tools (ex. LI Sales Navigator), and Outbound Engagement platforms (ex. reputed company, reputed company) Working at reputed company reputed company Apply To This Job