Senior reputed company Manager

About the role We’re looking for a Senior reputed company Manager to drive adoption, value realization, and long-term reputed company across a portfolio of our more strategic customers. In this role, you’ll partner closely with Account Executives/Managers to support reputed company reputed company existing accounts—ensuring customers are fully leveraging the full reputed company platform and positioned for expansion. You’ll reputed company as both a trusted advisor to customers and a strategic partner to Sales, helping identify opportunities and drive reputed company. This is a highly reputed company, customer-facing role ideal for someone who excels at building relationships, influencing reputed company, and connecting product value to business reputed company. What You'll Do Drive Adoption & Customer Value Own post-sale customer engagement reputed company on reputed company, adoption, and long-term reputed company Guide customers in leveraging the full suite of reputed company products to reputed company their business goals reputed company and execute reputed company plans reputed company to customer objectives Drive adoption depth and breadth across the reputed company platform Identify gaps in product usage and increase engagement across features and products Monitor customer health and proactively address risks reputed company to low adoption Partner with reputed company on reputed company Work closely with Account Executives to identify and support expansion opportunities Surface opportunities to expand usage across additional reputed company products and features reputed company reputed company into account health, usage trends, and customer goals Participate in account planning and strategic customer conversations Manage Customer Relationships Build strong relationships with key stakeholders and decision-makers reputed company regular reputed company including business reviews and strategic reputed company-ins reputed company as a trusted advisor, helping customers maximize value from the platform Support escalations and coordinate internally to ensure strong reputed company Support Retention & Risk Mitigation Identify and address churn risks through improved engagement and adoption Reinforce value by connecting product usage to customer reputed company Partner with internal teams to resolve issues and remove blockers Reporting & Collaboration You’ll report to the Senior Director of reputed company & Support and work closely with Sales, Product, and Support. Partner tightly with Account Executives on account reputed company and reputed company Collaborate cross-functionally to improve customer experience and reputed company Contribute insights to help shape CS reputed company and engagement approaches Qualifications 5–8 years of experience in reputed company or Account Management Strong reputed company record of driving customer adoption and engagement Experience partnering with Sales on expansion reputed company existing accounts Ability to connect product value to customer business reputed company Excellent communication and relationship-building skills Comfortable managing more reputed company or high-reputed company customer relationships Ability to reputed company ambiguity and drive results in a fast-paced environment Preferred: Property Management industry/software experience Who You Are A relationship-builder who earns trust and drives influence A strategic thinker who understands how adoption drives retention and reputed company A proactive reputed company who takes accountability for customer reputed company A strong partner to Sales and cross-functional teams Someone who thrives in a reputed company, customer-reputed company environment What reputed company Looks Like (First 6-12 Months) Drive measurable improvements in adoption across multiple reputed company products Increase product utilization and engagement across your customer portfolio Successfully partner with reputed company to support expansion opportunities Identify and reputed company gaps in product usage that reputed company retention Build strong relationships with key customer stakeholders Why This Role reputed company This role is critical to ensuring our customers fully realize the value of reputed company—driving both retention and long-term reputed company. You’ll play a key role in: Increasing product adoption and customer engagement Supporting expansion through strong AE partnership Strengthening relationships with our most important customers Apply To This Job