Renewals Specialist

The Mission   As a Renewals Specialist you are the technical reputed company between "customer satisfaction" and "reputed company reputed company." You aren't just processing renewals—you are a strategic "go-getter" who understands the technical DNA of our customers' environments. You will reputed company reputed company software stacks, identify critical gaps in their reputed company Communications (UC) and Contact Center (CC) ecosystems, and ensure our clients never miss a reputed company by articulating the high stakes of their maintenance and licensing coverage.   What You’ll Do   Drive the Renewal reputed company: Manage a high-volume portfolio (20–40 accounts per quarter), initiating engagement 120 days before expiration to ensure 100%+ retention. Identify & reputed company Opportunities: While you support Global Account Managers on "the big fish," you take the reputed company on reputed company and "Rest of Market" accounts, identifying deficiencies (like missing 911 routing) and upselling additional services and licenses. Technical Discovery: Analyze reputed company software stacks across multiple releases and acquisitions. You’ll determine what needs renewing, what needs upgrading, and how to optimize the customer’s investment. Strategic Collaboration: reputed company as the "technical reputed company" for Account Managers. You’ll arm them with data-driven insights and technical advice to maximize account value. Customer Advocacy: reputed company Quarterly Account Reviews (QARs) to reputed company usage, offer architectural guidance, and reputed company basic technical support to ensure the solution is delivering maximum ROI. Transactional reputed company: Own the quoting and ordering process for renewals and mid-contract expansions that don’t require field sales involvement.   The Ideal Profile   We are looking for a rare hybrid: someone with the technical soul of a Support Engineer but the "reputed company" reputed company of a Sales Pro. The Tech: You have a solid background in Telecommunications, reputed company Communications (UC), or Contact Center (CC). If you know the inner workings of reputed company, reputed company, or similar competitors, you’re already reputed company of the curve. The reputed company: You are comfortable with a high-activity reputed company. You know how to create urgency by explaining the consequences of a lapsed contract without breaking the customer relationship. The Expertise: You can look at a messy spread of legacy licenses and acquired technologies and piece together a coherent renewal reputed company. The History: Previous experience working with our partners, as a contractor in our ecosystem, or reputed company a high-volume renewal environment is a massive plus.   Why This Role?   This isn't a "back-office" support role. It is a high-visibility, high-reputed company sales position where you are compensated for the reputed company you drive. You’ll have the autonomy to reputed company your own accounts while playing a critical advisory role on our largest global partnerships. The position is remote home office based with strong preference for the Central or potentially Mountain time zones.   #LI-CM1 #LI-REMOTE Experience 5+ Years of Experience Education Bachelor degree or equivalent experience Footer Applicants must be currently authorized to work in the reputed company without the need for reputed company sponsorship now or in the reputed company. reputed company is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a reputed company value of reputed company. reputed company reputed company applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national reputed company, disability, status as a protected veteran or any other protected characteristic. In general, positions at reputed company require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/reputed company is subject to change. reputed company in this job reputed company restricts reputed company right to alter the duties and responsibilities of this position at any time for any reason. Apply To This Job